ULTRA Skins Reviews 

269
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, most reviewers were unhappy with their experience overall. Consumers frequently experienced significant delivery delays, often waiting several weeks or even months without ever receiving their purchased items. Furthermore, people encountered extreme frustration as customer support services consistently failed to answer emails or process legitimate refund requests. Some reviewers were happy with the products, praising their great quality, perfect fit, and overall ease of installation. Additionally, a few customers noted that the company provided prompt replacements when they encountered defective items. These positive customer experiences demonstrated that certain items could successfully meet buyer expectations once finally delivered.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a split opinion. While many reviewers expressed... See more

Order

Clients share negative opinions on order due to severe delivery delays and complete lack of communication.... See more

Response time

People report profound frustration and widespread disappointment regarding unresponsive customer service and... See more

Quality

Users describe ambiguous interactions with quality, expressing severe frustration over poor materials and... See more

Refund

Customers consistently note negative experiences with refund, highlighting a lack of communication and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Stay away from this company!! Ordered and paid for a pack of 6 and after waiting for over a week and sending an email, I received a pack of 2 protectors that are not even cut for the advertised... See more

Rated 1 out of 5 stars

At a complete loss now with this company. Originally ordered a product on 5th September, now 3 months later I'm still awaiting it. Initially they sent me someone else's product after 11 days, in... See more

Rated 1 out of 5 stars

18 days waiting for delivery from abroad UK to Poland is f bullocks.No answers to any mails especially when I decide cancel order.After 18 days I get f sticker not professional skin case.On Temu it... See more

Rated 1 out of 5 stars

Placed order on 9th December and didn’t receive anything. Iv sent several emails asking for a refund or replacement and to update on what’s happening and I just got one reply, it was delivered on 17t... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Made in Britain - Premium Vinyl Skins Premium & durable cast vinyl skins for smartphones, tablets, Xbox, Playstation, and laptops.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

269 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.5

All reviews

(269)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service with excellent…

Excellent service with excellent product. Bought skin for my fold 4. On their site it’s only advertised as the back skin but after contacting them they provide full body skin which I wanted. Very much recommend it.

Waiting on their leather range to come out

October 17, 2022
Unprompted review
Rated 2 out of 5 stars

Poor instruction, easy to screw up application

The laser cut openings in skin that covers the back part of my iMac doesn’t line up with the port holes on the computer. No instructions came with the skins.when I asked for instructions they sent a link to a very basic tutorial that doesn’t address the issues of applying the skins over the curved surfaces of the back of the computer without wrinkles in the skins. Easy to screw up application. Skins do peel off but they also stretch when pulling them off which alters the shape of the skins ruining them.

October 7, 2022
Rated 5 out of 5 stars

Excellent company

Excellent company, slight issue with my initial order but that was probably my fault but there was no worries what so ever, customer service from Christian is 2nd to none, would highly recommend ultraskins and will use them in the future, the full wrap around skins that they do are excellent, something I’ve never actually seen before, really impressed, thanks again Christian

September 30, 2022
Unprompted review
Rated 2 out of 5 stars

Cut outs of base skin not in right position

The cut outs in base skin for MacBook Air 13.6 M2 were not quite the right position. Disappointed.

September 5, 2022
ULTRA Skins logo

Reply from ULTRA Skins

Hi Mr Chopra,

We are sorry to hear about this issue.

One of our team members contacted you to rectify this for you.

Kind regards,
ULTRA Skins Team

Rated 1 out of 5 stars

A Gamble that didn't pay off

I bought the clear skin for my new Macbook Air. I wanted protection that would not spoil the look of the Mac. After following the instructions in the video I applied the skin. The skins for the top and bottom of the Mac were ok after application. They look like they will do the job and protect the Mac from scratches etc... The skin for the inside of the Mac did not turn out so well. After the four-hour cure time, the bubbles did not disappear. The skin did not fit correctly and looked unsightly. Overall this was a gamble that did not pay off and an expensive mistake.

September 2, 2022
ULTRA Skins logo

Reply from ULTRA Skins

Hi Patricia,

We are sorry to hear about the issue you've had installing the palm rest skin.

Please rest assured, one of our colleagues has already sent you an email to sort it out for you.

Kind regards,
ULTRA Skins Team

Rated 5 out of 5 stars

Good job

Thanks for good work

August 22, 2022
ULTRA Skins logo

Reply from ULTRA Skins

Dear Fahad,

Thank you for your review.

Some international orders are taking longer than expected to arrive, and unfortunately we have no control over delivery times.

Please check your email, as one of our colleauges got in touch with you to find a solution.

Regards,
ULTRA Skins Team

Rated 5 out of 5 stars

ULTRA Skins - a great move on our part!

Working with Cristian and ULTRA Skins has been a great experience. There were some minor adjustments that needed to be made on a few of the skin pieces and the team was very receptive in accommodating them.
Purchasing internationally always has its concerns, but the team has done everything possible to assure fast, accurate and well-packaged items that have arrived as promised.
We are very pleased with ULTRA Skins and look forward to a long relationship with them.

August 19, 2022
ULTRA Skins logo

Reply from ULTRA Skins

Hi Charlie,

Many thanks for your kind review.

We are glad to have you as our business partner and we look forward to serve your business needs in the future.

Kind regards,
ULTRA Skins Team

Rated 5 out of 5 stars

Great product. Looks fantastic.

Bought and fitted one of your skins to cover up the cracked glass back of my iPhone SE (2020). Very pleased. Fitting was straightforward and the quality of the product and accuracy of cutouts are top-notch. I took care applying the product (watched the tutorials, cleaned my phone, took time applying, heated the product once applied and made sure it was stuck down). I can only assume those who are complaining were not quite so careful about applying the product.

July 31, 2022
Unprompted review
Rated 4 out of 5 stars

very good and helpful friendly service…

very good and helpful friendly service - item is good quality - i ordered for wrong camera - was offered discount to re-purchase the correct skin - as i had started to apply it to camera base before realising - so very kind as they would have replaced if not used - finding a few areas have lifted but could be due to not being the correct skin dispite only slight difference - has been very hot - but is keeping the body clean of dust and minor scratches - will use company again to replace this skin and another for future camers xt

July 21, 2022

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