Umbrellaspecialist Reviews 

138
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

galtechumbrellas.usa WARNING! If you ever run into any issues with your order, you have been warned they will NOT help you. The customer service is really something else. They will gaslight y... See more

Rated 5 out of 5 stars

Umbrella Sprecialist provided a quality product in the color that we liked! The crank pulley system and wires make for ease of raising and lowering the umbrella! After ordering our item it only took a... See more

Rated 5 out of 5 stars

I have a pleasant sized courtyard at my condominium. I ordered two half market umbrellas for the space. Delivery was quick, however I was sent the wrong base type for the umbrellas. I contacted U... See more

Rated 5 out of 5 stars

This is the second time we've ordered umbrellas from Umbrella Specialist and both times the umbrellas were well-made, durable and beautiful. They are great about calling with any questions they may h... See more

Company details

  1. Outdoor Furniture Store

Information provided by various external sources

At UmbrellaSpecialist.com we carry the very best Outdoor Patio Umbrellas, by Bambrella, Galtech and more. OEM Replacements parts for Bambrella and Galetch.


Contact info

4.0

Great

TrustScore 4 out of 5

138 reviews

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No recent history of asking for reviews

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4.0

All reviews

(138)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Satisfied US "New" Customer

The phone support provided by Charles was simply outstanding in every conceivable way. He took his time with me... made me feel appreciated. He did not try to sell me as he was most interested in my needs and making sure that if US had the right product that I was directed to it. After I placed my order he phoned me back to advise a less costly umbrella cover. This is what I call going the extra mile.

September 13, 2024
Rated 5 out of 5 stars

Amazing Customer Support!

This is the second umbrella I have purchased from Umbrella Specialist. I appreciate the time they take to speak with me about various options and what will best fit my needs.

August 9, 2024
Rated 5 out of 5 stars

Replacement Parts Order

I called customer service to help me identify what i needed. I placed the order online and a few days later, my parts arrived and they were exactly what i needed. It couldnt have been easier and the CSR was very helpful.

June 3, 2024
Rated 5 out of 5 stars

Hassle free and easy!

Super easy to get in touch with someone when I needed help and I got the help I needed.
The guy I talked to was thoughtful, informed, and really nice. Last, the umbrella I ordered arrived pretty quickly.
I definitely recommend this company!

June 6, 2024
Rated 5 out of 5 stars

Nice umbrellas

Charles was very helpful in answering all of my questions to get the best match for my old umbrellas. I needed 2 different sizes, bu they have to match and he was very patient in getting me all of the info I needed.

April 26, 2024
Rated 5 out of 5 stars

I had an issue with the sipping…

I had an issue with the sipping company, and the customer service at Umbrella Specialist was outstanding. They were responsive, helpful, and solved my problem quickly. I was grateful, and they are really accessible which is rare in a world where it usually impossible to get some on the phone.

May 21, 2024
Rated 5 out of 5 stars

Great Buying Experience

Charles was extremely knowledgeable of the product and requirements for installation. Will absolutely recommend to neighbors, friends and family.

February 23, 2024

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