Undeniable London Reviews 

454
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the impressive quality of the jewelry items, describing them as extremely well-made, durable, and wonderful gifts for loved ones on special occasions like birthdays. Many people also note that standard shipping is often remarkably fast, securely well-packed, and packages arrive safely right on time for events. However, some customers also noted frustrating delivery delays, complicated tracking issues, and occasional missing items in their received shipments. Disappointed buyers frequently mentioned experiencing very slow communication and receiving little to no response when seeking customer support, order assistance, or refunds.

What people talk about most

Product

People report ambiguous experiences with product, as opinions on quality and fulfillment are sharply divided.... See more

Order

Users describe profound frustration with order fulfillment, highlighting severe delays and a lack of... See more

Delivery service

Consumers find delivery service to be ambiguous, with highly mixed experiences regarding shipping times.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made, feature... See more

Response time

Reviewers express strong dissatisfaction and frustration regarding the poor response time from customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Quick shipping, lovely chain,but unfortunately once I was promised for my replacement, due missing or stolen parcel, no reply on my emails.

Rated 2 out of 5 stars

The item was easy to order but was not delivered in 48 hrs and u suspect Royal Mail had something to do with this! I ordered the wrong size and comms to exchange it has been very poor. It’s literally... See more

Company replied

Rated 2 out of 5 stars

After delivery did not arrive via Evri, contacted the team to get an update three times with no response…… Was going to be a present….. Disappointed……..

Rated 5 out of 5 stars

My grandson saw the necklace and wanted it for his 16th birthday so sent me his wish list! Not often buying from the internet I was very impressed with the whole service and he and I were delighted w... See more


Company details

  1. Jewelry Store

Written by the company

Premium Men’s Chains, Pendants, Bracelets, Rings etc. Silver & 18K Gold. Lifetime Warranty 100% Waterproof, Sweatproof & Heatproof


Contact info

3.0

Average

TrustScore 3 out of 5

454 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(454)

101 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam artists wouldn't even waste your…

Scam artists wouldn't even waste your time ordering !! Absolutely shocking service ordered an item over a week ago for next day delivery still haven't received as apparently problem with shipping company !! DONT OFFER NEXT DAY DELIVERY AND TAKE PEOPLE'S MONEY IF YOU CAN'T PROVIDE A SERVICE!!! shocking customer service but your items elsewhere

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous jewellery

Gorgeous jewellery! Excellent customer service when needed help with my order.
Comes in nice pouch which you could use as a coin purse ! Highly Recommended !

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

The product arrived and I love it

The product arrived and I love it. Great quality and shipped within the time limit stated. The tracking on the shipping was wild though—so don’t watch that. The package (per Shop app) went from England to Northern Ireland to NYC to Palmetto GA to Atlanta GA (I’m 20-30 min away from Atlanta) to Arizona then back to GA lol. What? So if you just don’t watch that it’ll get there and be fine. Will purchase from them again for sure.

February 24, 2024
Rated 5 out of 5 stars

Love this brand

Love this brand! Quality jewellery for the money it truly is 🔥 I’ve got the 10mm Miami Cuban (gold) chain and bracelet and love them both. Highly recommend for anyone that doesn’t want to pay over the odds for jewellery but still wants to look the part! Game changer

February 24, 2024
Rated 5 out of 5 stars

brilliant service

ordered gold chain late sat night 24th feb, received item tuesday 27th feb. very pleased with item and quickness of delivery, will definatly use them again in future. well done phil and james of undeniable london.

February 27, 2024
Unprompted review

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