Undeniable London Reviews 

454
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the impressive quality of the jewelry items, describing them as extremely well-made, durable, and wonderful gifts for loved ones on special occasions like birthdays. Many people also note that standard shipping is often remarkably fast, securely well-packed, and packages arrive safely right on time for events. However, some customers also noted frustrating delivery delays, complicated tracking issues, and occasional missing items in their received shipments. Disappointed buyers frequently mentioned experiencing very slow communication and receiving little to no response when seeking customer support, order assistance, or refunds.

What people talk about most

Product

People report ambiguous experiences with product, as opinions on quality and fulfillment are sharply divided.... See more

Order

Users describe profound frustration with order fulfillment, highlighting severe delays and a lack of... See more

Delivery service

Consumers find delivery service to be ambiguous, with highly mixed experiences regarding shipping times.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made, feature... See more

Response time

Reviewers express strong dissatisfaction and frustration regarding the poor response time from customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Quick shipping, lovely chain,but unfortunately once I was promised for my replacement, due missing or stolen parcel, no reply on my emails.

Rated 2 out of 5 stars

The item was easy to order but was not delivered in 48 hrs and u suspect Royal Mail had something to do with this! I ordered the wrong size and comms to exchange it has been very poor. It’s literally... See more

Company replied

Rated 2 out of 5 stars

After delivery did not arrive via Evri, contacted the team to get an update three times with no response…… Was going to be a present….. Disappointed……..

Rated 5 out of 5 stars

My grandson saw the necklace and wanted it for his 16th birthday so sent me his wish list! Not often buying from the internet I was very impressed with the whole service and he and I were delighted w... See more


Company details

  1. Jewelry Store

Written by the company

Premium Men’s Chains, Pendants, Bracelets, Rings etc. Silver & 18K Gold. Lifetime Warranty 100% Waterproof, Sweatproof & Heatproof


Contact info

3.0

Average

TrustScore 3 out of 5

454 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 2 weeks

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3.0

All reviews

(454)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality chains

Easy ordering process . Brought for my son & he’s very happy with the quality & look of the chains. Had an issue with one of the chains but resolved very quickly by customer support . Would definitely buy here again

August 27, 2024
Rated 5 out of 5 stars

Good service all round

Easy to order, shipping perfect, and the bracelet great for the money...bought my grandson the chain to go with it at Christmas...he's just turned 16 and these were his first pieces of jewellery....he's very happy with them...

July 27, 2024
Unprompted review
Rated 1 out of 5 stars

I placed an order with them and 5 days…

I placed an order with them and 5 days later still no sign of it being dispatched. I sent them an email asking the time line for delivery. It took a couple emails before i got an answer and this was to tell me that the item was out of stock and asked me to pick something else. I requested a refund as I won't be trusting them again. It took me to reach out to them twice before hearing from them. This issue should have been made aware to me sooner and not because I asked what was happening with my order. Poor service.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Product is excellent quality and customer service is equally good. Will certainly go back and recommend to family and friends.

June 24, 2024
Unprompted review
Rated 2 out of 5 stars

Won’t ship my order, no help at all

Ordered from them the first time and my product came fine. Ordered from them the second time, they’ve confirmed the payment but now just won’t ship it. I ordered it 2 weeks ago and it still hasn’t been shipped. I emailed them for help and they gave me NO assistance or information about the process of my order. I have since emailed them again and filled in their form for help and they’ve completely ignored both of them. The product I ordered is now sold out on the website which makes me believe I’m never gonna get it.

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Just bought a second necklace

Just bought a second necklace. I wear these chains everyday and don't take them off. Very durable and haven't had any issues with falling apart, fading, or dulling at all.

May 27, 2024
Rated 5 out of 5 stars

Very thoughtful

When I requested a refund they offered to send me a 2nd chain free of charge. Very thankful and glad to see a very thoughtful response.

May 27, 2024
Rated 1 out of 5 stars

Do not trust this website, cheap and bad quality.

I bought my boyfriend a tennis bracelet for our one year anniversary, keep in mind I decided to spend a lot of money as a teenager still in school on this gift and it arrived and it seemed nice, but the clasp was stiff and around a week later one of the jewels fell out. I asked for a replacement and this time it happened again but this time the bracelet also went rusty, as well as the clasp being stiffer than before. I explained my situation to them and asked for a refund, but they just automatically sent me another one in the wrong size and refused my refund. I'm only young and I spent a lot of money and now it is wasted. It is really not good quality and I'm really upset. Do not buy from here.

February 9, 2024
Unprompted review
Rated 1 out of 5 stars

Literally nothing but a scam

Literally nothing but a scam. Terribly made jewellery which is made to be broken easily. But too late they already have your money and they refuse to give you a refund. Had to tell my bank about it as they refused to refund me multiple times. Do not waste your time or money. Bunch of thieving scamming prlcks.

May 9, 2024
Unprompted review
Rated 1 out of 5 stars

This company is a SCAM

This company is a SCAM. They steal your money. There is no way to contact them other than an email address. They refuse to respond to me. They took my money and never sent me anything. Really, they did this to my teenage son. HORRIBLE company! It has now been MONTHS of me trying to contact them.

March 12, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM!

SCAM!
Run for dear life.
The contact number is incorrect so no way to reach merchant.
Ordered for more than 2 weeks, no delivery updates, no response to various messages I sent, just SCAM!
I wish I read the reviews before placing an order.

April 30, 2024
Unprompted review

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