Undeniable London Reviews 

454
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the impressive quality of the jewelry items, describing them as extremely well-made, durable, and wonderful gifts for loved ones on special occasions like birthdays. Many people also note that standard shipping is often remarkably fast, securely well-packed, and packages arrive safely right on time for events. However, some customers also noted frustrating delivery delays, complicated tracking issues, and occasional missing items in their received shipments. Disappointed buyers frequently mentioned experiencing very slow communication and receiving little to no response when seeking customer support, order assistance, or refunds.

What people talk about most

Product

People report ambiguous experiences with product, as opinions on quality and fulfillment are sharply divided.... See more

Order

Users describe profound frustration with order fulfillment, highlighting severe delays and a lack of... See more

Delivery service

Consumers find delivery service to be ambiguous, with highly mixed experiences regarding shipping times.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made, feature... See more

Response time

Reviewers express strong dissatisfaction and frustration regarding the poor response time from customer... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Quick shipping, lovely chain,but unfortunately once I was promised for my replacement, due missing or stolen parcel, no reply on my emails.

Rated 2 out of 5 stars

The item was easy to order but was not delivered in 48 hrs and u suspect Royal Mail had something to do with this! I ordered the wrong size and comms to exchange it has been very poor. It’s literally... See more

Company replied

Rated 2 out of 5 stars

After delivery did not arrive via Evri, contacted the team to get an update three times with no response…… Was going to be a present….. Disappointed……..

Rated 5 out of 5 stars

My grandson saw the necklace and wanted it for his 16th birthday so sent me his wish list! Not often buying from the internet I was very impressed with the whole service and he and I were delighted w... See more


Company details

  1. Jewelry Store

Written by the company

Premium Men’s Chains, Pendants, Bracelets, Rings etc. Silver & 18K Gold. Lifetime Warranty 100% Waterproof, Sweatproof & Heatproof


Contact info

3.0

Average

TrustScore 3 out of 5

454 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 2 weeks

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3.0

All reviews

(454)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice selection of chains .

Nice selection of chains .
I've bought three for my sons and they love them.
Look good , nice quality and decent prices .
I had to contact undeniable to ask for another pouch as the two chains ordered were for christmas presents.
They were easy to deal with and an extra pouch arrived a few days later.
Very decent .

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Very nice jewellery.

Very nice jewellery and a very quick delivery. I liked the way it was so easy to order and I was kept up to date with the delivery process, will definitely buy again in the future.

November 25, 2024
Rated 2 out of 5 stars

My old address poulated because of the…

My old address poulated because of the google autofill and i requested it be changed. I was told they would reach out to the warehouse, this was on a Saturday. The order didnt ship till late monday when i recieved the tracking number so they had plenty of time to ammnd this but obviuosly couldnt be bothered. i work in distribution and look after a despatch team. We get requests like this daily and go out of way to honour them. Yes its inconvinient but its also good customer service. Take note deniable.

November 25, 2024
Rated 1 out of 5 stars

Poor service and likely a scam

Ordered a product over a week with a 48 hour delivery and not received anything. Requested a refund and yet to get an update. Poor customer service. Difficult to liaise with and in all honesty feels like a scam.

November 17, 2024
Unprompted review
Rated 1 out of 5 stars

Bad quality, bad service

My chain broke just a few months after buying it. I turned to the support for a relpacement of the product and did not get it in half a year even though I wrote about ten mails to the support. Bad quality, bad service, do not buy from.

September 30, 2024
Unprompted review
Rated 1 out of 5 stars

Received ny order which was damaged…

Received ny order which was damaged when it arrived have sent three emails to the company asking for a refund or replacement and they have ignored them. I would definitely not use this company again. It’s awful quality terrible customer service avoid this company or get ripped off.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

Best place for buying jewellery!

Undeniable London is a great place to get your jewellery from. They have a great range, great pricing and great quality - what more can you want? Their customer service was great the one time I’ve had to use it. The website is easy to use; They just do everything so well. What a great team and a great business!

October 24, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Ordered from them over three weeks ago now, and was “guaranteed” 1 - 2 day delivery. Still haven’t received my parcel, and haven’t heard anything from the company despite reaching out to them multiple times on their website and social media. Was meant to be a gift for someone whose birthday has long passed and i can’t even get a refund because the company won’t respond to me. Complete scam don’t waste your money guys.

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

Sent me the wrong order

Sent me the wrong order, been emailing back and forth trying to sort this out, I’ve been requesting refunds, exchange of items etc. always coming up with a new excuse. Seem to be chasing them every couple days. I would avoid. Been very patient with these guys but just not bothered what so ever.

September 25, 2024
Unprompted review
Rated 1 out of 5 stars

All I have to say is

All I have to say is. Before you buy. Look on ali express. They are literally selling you necklaces they have bought for 2 pound. Then they charge well over 50.

September 17, 2024
Unprompted review

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