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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the properties, often highlighting their beautiful locations and comfortable amenities. Many people appreciate the thoughtful touches and the feeling of being at home, making for memorable stays. However, some customers also noted issues with the facilities, such as dusty areas, broken fixtures, or inadequate heating in colder weather. A few people mentioned that some properties appeared tired and in need of refurbishment, with concerns about outdoor seating or uncomfortable furniture. There were also occasional comments about pricing discrepancies found on other booking sites.

What people talk about most

Location

Customers had positive experiences with location, frequently describing them as wonderful, idyllic, and... See more

Facilities

People report ambiguous experiences with facilities. Many customers praise the tasteful furnishings, modern... See more

Quality

Consumers generally find the quality of the properties to be positive, often describing them as tastefully... See more

Holidays

Clients share ambiguous opinions on holidays. Many customers report excellent and wonderful holidays, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The location is unreal with epic views over the Dyfi valley and Cadar Idris. Easy to get to Machyllenth and Dyfi forest. Superbly well done off-grid living, which helps you disconnect but still plenty... See more

Company replied

Rated 5 out of 5 stars

We stayed here for a second time but in a different cottage. As you drive up the driveway you are transported to a fabulous cottage with ample room and all the amenities that you want and require. Fab... See more

Company replied

Rated 5 out of 5 stars

Stayed again at an Under The Thatch property, last one was less than a year ago and the first nearly 20 years ago. Full of character and comfort at the same time. Quality is pretty much guaranteed at... See more

Company replied

Rated 5 out of 5 stars

We have used UTT for over 10 years and as our family had grown and requirements changed UTT have been able to provide all we needed - and in beautiful places where we have made special memories. Thei... See more

Company replied


Company details

  1. Vacation Home Rental Agency
  2. Cottage Rental
  3. Holiday Accommodation Service
  4. Holiday Apartment Rental
  5. Pet-Friendly Accommodation
  6. Self-Catering Accommodation

Written by the company

Under the Thatch is a curated collection of refined and authentic holiday homes. For 20+ years we have been restoring, designing and sharing properties that you’ll love in Wales, and beyond.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

98 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We loved our stay at Doulamaen

We loved our stay at Doulamaen, the pottery, the paintings, the views, the sauna, the dunk in the stream, even the water tasted much better here! Plus, huge appreciation for the Welsh blanketed four poster bed! If you have an eye for detail, and appreciation for landscape, you will love this place!

November 1, 2024
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Delighted to read that, Katherine - thanks for taking the time to let us know. PS that bed is so comfortable!

Rated 3 out of 5 stars

The cottage is dog friendly but each…

The cottage is dog friendly but each time tried to book whilst including my dog I was thrown out. I have reserved the property without including our dog and will add her on when completing payments. Very frustrating

Brilliant and helpful support from the UTT team. They sorted the problem the next day. Thank you Katie xx.
We're really looking forward to a quiet and firework free break

October 10, 2024
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Hi Pamela, thanks for your feedback. It sounds like you haven't stayed with us yet, but are having issues with adding your pet to a booking?. I've check the cottage you've reserved and can't see any issue (have tried a sample booking to check) but anyway just give us a call or katie@underthethatch.co.uk and we'll be more than happy to help you out. It is possible to add one pet to that cottage (as most Under the Thatch properties). Thanks for choosing for us for your future holiday and don't hesitate to contact us to assist. Greg

Rated 5 out of 5 stars

A great stay

Our 1st stay with Under the Thatch and was a good experience from the point of booking to the day we had to sadly leave the cosy cottage we had booked with them in Mid-Wales. We will certainly be back to explore more of their properties.

September 27, 2024
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Thanks for taking the time to let us know - you'll be very welcome at any of our cottages!

Rated 5 out of 5 stars

Delightful and quirky, a warm welcome.

Delightful and quirky place in a lovely spot.

Everything we needed was there, the welcome items were delicious and the owner's comms excellent. We'll certainly book again.

September 6, 2024
Unprompted review
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Reply from Under the Thatch

Delighted to hear that Nicky - thanks for staying UTT

Rated 5 out of 5 stars

Great communication

Great communication from Under the Thatch, really lovely properties too.

They are quick to reply to emails.

August 26, 2024
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Thanks Laura, I'm glad to hear the team was able to help. All the best

Rated 5 out of 5 stars

Happy holidays

Easy to book and the details of the property on the website were accurate and helpful. This is the first time I had booked through UTT and will certainly be doing so again.

September 6, 2024
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Thanks Harry - delighted to hear that! If you sign up for our weekly newsletter (link on front page) you'll be first to hear of discount codes etc!

Rated 5 out of 5 stars

Suffolk House was more than we…

Suffolk House was more than we expected. Thoughtful renovations of a high quality. Both house and extensive gardens are beautifully maintained. We booked a four night stay.

August 19, 2024
Unprompted review
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Reply from Under the Thatch

Thank you, Judith - guests may see this property here https://www.underthethatch.co.uk/suffolk

Rated 5 out of 5 stars

Beautiful and comfortable old farmhouse

Dolau Canol is a beautiful old Welsh farmhouse and beautifully decorated with amazing old quilts hanging on the walls. We had everything we needed and more. We loved playing badminton in the large garden and going for walks along the river a short walk from the farmhouse, our dog loved the river and playing in the garden. It was so peaceful no noise of traffic and so much wildlife to watch in the garden, the swallows feeding the young ones and watching them fledge from the safety of the barn was amazing. So many stars to see at night due to no light pollution. You have to visit Jen Jones quilt shop it’s at the end of the lane full to the brim with antique Welsh quilts and blankets for sale and then a must visit is the Quilt Museum in Lampeter. Jen Jones was lovely and we wished we could have stayed longer.
We can’t wait to return.

August 9, 2024
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

That's lovely to hear - diolch, Sian!

Rated 5 out of 5 stars

Under The Thatch is offering unique…

Under The Thatch is offering unique holiday cottages in great locations with very good standards of comfort and facilities. We stayed at Beudy Trehilyn in north Pembrokeshire, in a barn cleverly and thoughtfully restored with a real focus on conserving the traditional building styles. But with no compromise to comfort and facilities. Communication was good.

August 2, 2024
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Thank you Ada - delighted to hear that. If anyone would like to see this cottage, this is the direct link https://www.underthethatch.co.uk/beudyt

Rated 5 out of 5 stars

Fantastic Hafan Tresinwen

We were very lucky to be able to spend some wonderful days in hafan tresinwen.
We would love to come back to this cosy house in a fantastic environment and a great country - wales

July 21, 2024
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

..and you'll be very welcome, Christina - glad that you had a good time by the sea!

Rated 5 out of 5 stars

Simply perfect

Unfortunately, the weather was not kind to us during our four-day stay. All the more reason for us to enjoy the accommodation with all its incredibly advantageous qualities. Absolutely brilliant and incredibly beautiful. Thank you very much.

July 25, 2024
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Thank you for your kind review, best wishes!

Rated 5 out of 5 stars

Tŷ Gin is a lovely place to stay

The property (Tŷ Gin) is very comfortable with a well-equipped big kitchen/dining area and large sitting room for all the family to congregate. There is a nice eating area outside by a small lawn. The house is beautifully situated, with views across the countryside, and with easy access to the coastline from St David’s round to Tenby. All in all, a very enjoyable stay.

July 2, 2024
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Thanks for your kind comments, glad to hear that you enjoyed your stay in Pembrokeshire!

Rated 5 out of 5 stars

Amazing home

Amazing home ! we were so lucky to stay in cro na tra for 2 nights . Family of 4. We all absolutely loved it. Only trouble was it was too short! We had a paddle board lesson on the beach out the front of the house with Michael on Friday . He was so good with the kids and was well worth every penny. We visited Dooley Beach which was just stunning. We would love to stay again except longer for sure next time !!

July 4, 2024
Unprompted review
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Reply from Under the Thatch

Thank you for your feedback - delighted to hear that you love Cro na Tra as we do - and that you had the paddleboard lessons!

Rated 5 out of 5 stars

Blaen y Buarth!

Had a fabulous stay at Blaen y Buarth!
First time I had used Under the Thatch and I was very impressed. Great communication by the company.
The house was superbly finished, had everything we needed. Peaceful, quiet fab views and great walks from the door!

May 24, 2024
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Diolch yn fawr/ thank you!

Rated 5 out of 5 stars

Melin Trehilyn

Under the Thatch offers the most stunning property to rent for holidays. The company keeps you informed every step of the way .
Melin Trehilyn is a beautiful property set in stunning countryside surrounded by wildlife and amazing walks both coastal and inland.
The property is beautifully presented,spacious,stylish and well equipped. We felt at home as soon as we walked through the door.
There is so much to do in the area if you enjoy beautiful countryside, wildlife,walking, cycling,running,swimming and woollen Mills, art and peace and tranquility.

June 21, 2024
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Delighted to hear that, thank you for the feedback, you'll always be welcomecat the coast!

Rated 5 out of 5 stars

We absolutely loved the cottage

We absolutely loved the cottage. It is in a spectacular setting and inside the cottage is very comfortable and beautifully done. It was a very special stay.

May 28, 2024
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Lovely to hear that, thank you for taking the time to let us know. Best wishes

Rated 4 out of 5 stars

Wonderful cottage in a beautiful…

Wonderful cottage in a beautiful location. We had all the cooking equipment we need, although it was quite basic (no frills!) and the only improvement would have been more reliable hot water, or maybe better explanation to make it work! Would book again.

June 8, 2024
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Thanks for taking the time to leave feedback Yvonne, and glad you liked the cottage. If you email katie@underthethatch.co.uk with the property name we can look into the hot water as we're not aware of any issues at any property with water this week.

Rated 5 out of 5 stars

Under the Thatch / Bwthyn Tresinwen

Under the Thatch was fantastic to deal with and Katie was extremely helpful. The cottage we booked through them was clean, comfortable and situated in beautiful countryside. We will return to Bwthyn Tresinwen and will book again through Under The Hatch.

June 7, 2024
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Diolch Medwyn - croeso unrhywbryd!

Rated 5 out of 5 stars

Beautiful and quit

The cottage is a beautiful, quiet place lying in a valley with a little creek directly in front of the house. The interior is chosen with a great attention to detail so that we felt at home at an instant. There is everything needed available to feel cozy and comfortable (dishwasher, floor heating, big DVD- and book collection, comfortable beds, oven and fireplace).
We had a wonderful time and will be glad to come again.

May 25, 2024
Unprompted review
Under the Thatch logo

Reply from Under the Thatch

Thanks Rabea - welcome any time!

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