Underwaterhydraulics Reviews 311

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Knowledgeable and helpful staff, knew what I needed and what they had in stock. Call to verify items are in stock and have questions answered, and order online!

Rated 5 out of 5 stars

Got my order right, and hooked me up with a bunch of badass sticker swag!! Quality gear and dope stickers that come quick with a little extra on top...whats not to be pleased with...keep it up guys!

Rated 5 out of 5 stars

Got my gear back 3 business days later (expedited), helmet looks beautiful and Leslie did an awesome job with it. I couldn’t be happier. Quick turnaround, amazing quality of work, and stellar service... See more

Company replied

Rated 5 out of 5 stars

Ordered from underwater hydraulics a few times now, along with stopping at the store front in between jobs and every single time as been a pleasure. J R provides outstanding customer service, he actua... See more

Company replied


Contact info

4.8

Excellent

TrustScore 5 out of 5

311 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Great service and awesome people ...

Great service and awesome people .... not so great prices...

April 3, 2023
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Reply from Underwaterhydraulics

Hi Chris,

Thank you for purchasing the Cygnus Dive battery charger. Unfortunately, we must abide by Cygnus' pricing structure for their products.

We appreciate the kind words about our service and staff. Please keep us in mind for future needs. We appreciate you!

Rated 5 out of 5 stars

Quick and reliable service

Quick and reliable service. Shipping was right on time and the product worked perfect.

April 10, 2023
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Reply from Underwaterhydraulics

Hi Karl,

Thank you for the 5-star review! We truly appreciate you!

Rated 5 out of 5 stars

Great service

They have what I need and get it sent out right away and keep you updated on when it will arrive!

March 29, 2023
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Reply from Underwaterhydraulics

Hey Steve,

Thank you for leaving the review! We truly appreciate you!

Rated 5 out of 5 stars

Striving for excellence

Karl is A+ top notch ...they strive for excellence and their customer service is a cut above ... Karl Jr was extremely helpful and attentive.... their prices are vary competitive and well below what I could find anywhere else....if I know anyone that is in need of the products underwater hydraulics carries this will be where I send them hands down no questions about it
Thank you again Mr Karl Jr for all the help

March 22, 2023
Unprompted review
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Reply from Underwaterhydraulics

Hey Lawrence!

You're the man! Thank you for leaving the review. We truly appreciate you!

Rated 5 out of 5 stars

Professional Service

Gave me a call to inform me of missing inventory and offered to order or modify my order. Very helpful and knowledgeable about gear.

March 3, 2023
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Reply from Underwaterhydraulics

Thank you for the review! We truly appreciate you!

Rated 5 out of 5 stars

They were knowledgeable about their…

They were knowledgeable about their products. I misunderstood some information about the delivery and Karl looked into things and straightened everything out. I didn't read an e-mail they sent to me and the misunderstanding was completely my fault and he was so polite about it. I will shop with them again. The entire team was amazing!!!!

March 2, 2023
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Reply from Underwaterhydraulics

Hey Kathy,

Thank you so much for leaving the review! It was great meeting you in person. We look forward to the next time!

Rated 5 out of 5 stars

Great customer care.

The website was easy to navigate and the after-order service was exceptional, great customer service when you have a query. I am very pleased with the experience.

March 13, 2023
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Reply from Underwaterhydraulics

Hey Andries,

Thank you so much for leaving the review! We truly appreciate you!

Rated 5 out of 5 stars

Very quick response time

Very quick response time, and product in stock. Super helpful.

February 28, 2023
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Reply from Underwaterhydraulics

Hey Russ,

Thank you for choosing us! We truly appreciate you!

Rated 5 out of 5 stars

They deliver as promissed

The watch was exactly as depicted, delivered immediately and easy to order.

February 24, 2023
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Reply from Underwaterhydraulics

Hi,

I'm happy to hear you are satisfied with the watch and our service! Thank you for leaving the review. We truly appreciate you!

Rated 4 out of 5 stars

My son loves the shirt

My son loves the shirt. Quality of sweatshirt very nice.

February 17, 2023
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Reply from Underwaterhydraulics

Hi Forest,

Thank you so much for the review! We're happy to hear your son was happy with our sweatshirt. We look forward to hearing from you again soon!

Rated 5 out of 5 stars

Only place I go for commercial diving…

Only place I go for commercial diving equipment... Only place I go for service of commercial diving equipment... Awesome people work there

February 14, 2023
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Reply from Underwaterhydraulics

Hey Michael,

Thank you for the 5-star review! We truly appreciate you!

Rated 5 out of 5 stars

Great products

Great products, delivered fast, and rad people work there

January 26, 2023
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Reply from Underwaterhydraulics

Hey Brett,

We appreciate you! Thank you for leaving a 5-star review!

Rated 5 out of 5 stars

Glocktopus

Love the app! Just click what I need, pay, and it shows up! Good work over there guys!

January 17, 2023
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Reply from Underwaterhydraulics

Hey Gary,

We're glad you are enjoying our app and finding it easy to use! We truly appreciate you!

Rated 5 out of 5 stars

Phenomenal customer service and even…

Phenomenal customer service and even better product! However, I do wish that they sent me some free stickers considering I spent close to $100.

January 9, 2023
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Reply from Underwaterhydraulics

Hey Jake,

Thank you for leaving a review! I'll have someone reach out regarding the stickers!

Rated 5 out of 5 stars
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Reply from Underwaterhydraulics

Hi Ginger,

Thank you for leaving a review! We appreciate you downloading the app and we're happy to hear it worked well for you. Have a Happy New Years!

Rated 5 out of 5 stars

Very cool design just wish there was…

Very cool design just wish there was more colors

December 25, 2022
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Reply from Underwaterhydraulics

Hey Darin,

Thank you so much for purchasing our Offshore Platform hoodies! I will put a good word in for new colors in the future. We truly appreciate you for leaving a review!

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