We absolutely love Undo For Tomorrow. The designs are truly beautiful and unlike anything else out there, every piece feels unique and thoughtfully made. We now have five of their shows, and h... See more
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I wish I had looked into the returns policy of this company before buying two pairs of their shoes. Both pairs were really uncomfortable so I ended up returning them but only found out at the post off... See more
Company replied
I ordered shoes from undofortomorrow.com because of their big “Free Shipping on orders above €100” banner. Only after I tried to return the items did they demand €14.95 for the return to Portugal — a... See more
Company replied
The materials feel and look cheap, the sole is already peeling off at the front and I have just opened the package which arrived 20 minutes ago. I bought these on discount and I am pretty frustrated w... See more
Company replied
Company details
Written by the company
We are a Start-Up born in 2018 in the enthusiastic city of Rio de Janeiro, and now based in Lisbon. Since then we are on a mission to bring comfort, style and hope by providing lightweight cool shoes to help reduce stress in people's daily lives.
Contact info
Portugal
- undofortomorrow.com
3.0
Average
89 reviews
Replied to 81% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What an absolute joke of a product is…
What an absolute joke of a product is this !!! The material looks thin and cheap definitely not worth the price then you have to pay the return your self! Now don’t reply to me with just mehmehmehmeh sorry blah blah but actually do something about it however this is just product review pretty sure the people who work there are nice :)
November 2, 2024
Unprompted review
Reply from Undo For Tomorrow
Hey Sam,
We strive to provide high-quality materials and a satisfying experience for our customers, so your feedback is essential to help us improve. However, we are unable to locate any contact information under your name in our system, nor your order or which sneakers you purchased, so if you could kindly send us an email at support@undofortomorrow.com we would be happy to look into what happened and assist you further.
We understand that return shipping costs can be frustrating, and we are continually looking for ways to make this process more convenient, but at this time we are unable to offer this to our customers.
This is something we hope will change in the near future.
Thank you for your understanding and feedback.
Best regards,
Undo For Tomorrow Team
Returns very expensive
I wish I had looked into the returns policy of this company before buying two pairs of their shoes. Both pairs were really uncomfortable so I ended up returning them but only found out at the post office that this would cost me £18 even though it's a UK return. That's a very high price for giving a sustainable start-up a chance...
October 11, 2024
Unprompted review
Reply from Undo For Tomorrow
Hey Martina,
Thank you for your feedback and for trying our brand.
We are sorry to hear that the shoes did not work for you and that the return process was expensive. Although our return address is in the UK, the cost of shipping is ultimately dependent on the postal service you have chosen and unfortunately this is something beyond our control.
We understand that this is a high cost and we are sorry that this has added to your frustration.
Thank you again for sharing your experience and we hope to have the opportunity to try another model in the future.
Best regards,
5 star customer experience
I orderer the Nuven Blackbird sneaker and received them without the white spots around the soles. I immediately reached out and customer service (Laura) supported me perfectly throughout the whole process of describing my problem (I sent them a photo of the shoes), return and having a new pair sent back to me. They arrived today and my first impression is very good. I cannot say anything about the longevity right now, but they seem to be very solid shoes and they look great. Thank you!
October 1, 2024
Unprompted review
Reply from Undo For Tomorrow
Hi Martin,
Thank you so much for taking the time to share your experience and for the 5-star review! We are so happy to hear that Laura was able to support you through the process and that you are happy with your new Nuven Black Bird :)
We really appreciate your trust in us and are confident that the shoes will meet your expectations in the long run. If you need anything, please let us know.
Thanks again for being part of our journey!
The materials feel and look cheap
The materials feel and look cheap, the sole is already peeling off at the front and I have just opened the package which arrived 20 minutes ago. I bought these on discount and I am pretty frustrated with the quality, imagine if I had paid full price, the concept is good but the product is really not worth it. Also unbelievable they make the client pay for returns as an online shop.
September 23, 2024
Unprompted review
Reply from Undo For Tomorrow
Hi Irene,
Thank you for your feedback. We understand your frustration regarding the return process. As a small but growing brand, we do not currently offer pre-paid return labels, but we are actively working to implement this in the near future. We appreciate your understanding as we continue to improve our services.
Regarding the issue, we would like to understand more as it is not in line with our usual standards. We would love to know more about the defect and will work to resolve it immediately. We will reach out to you via WhatsApp to assist you directly.
Thank you again for bringing this to our attention and rest assured, we are committed to making things right for you.
Best regards,
Undo For Tomorrow Team
It's a shame because the concept is…
It's a shame because the concept is great, but the quality of these shoes is disappointing. After only a few uses, they developed noticeable creases at the toes, and some glue started peeling off. For the price—comparable to Adidas or Nike—this is not a great start. They were comfortable, but the material quality was the main issue.
I also left them in the sun for a few hours, which caused burnt discolouration. Customer support wasn't helpful, insisting it was just dirt and to wash them again, which was frustrating. Really great concept, but they need to improve their quality control.
Edit: the business just mentioned they concluded is dirt based on the pictures. It is not. As I have explained to them repeatedly, I have washed the shoes several times. I offered to send the shoes back so they can inspect that themselves. They refused.
September 13, 2024
Unprompted review
Reply from Undo For Tomorrow
Hi Daniela,
After carefully checking the photos you sent, we have concluded that the stain is due to dirt, not a defect in the material. Based on our experience, using non-neutral cleaning products or leaving cleaning residue can cause this type of stain.
To resolve this, we recommend washing the shoes again, but this time using only water and a soft brush, without any soap. By removing any remaining soap or dirt, the stains should disappear.
We appreciate your understanding and are here if you have any further questions.
Really comfy and awesome colours
September 8, 2024
Unprompted review
Reply from Undo For Tomorrow
Hey Aaron,
Thanks a lot for the feedback! We are super happy to hear you're loving the comfort and colors of our shoes.
Cheers,
Undo For Tomorrow Team
I really wanted to like this shoe.
I really wanted to like this shoe.
And it is indeed gorgeous, but the quality control is lacking. My left shoe arrived with a small dimple on the fabric, kinda like it was detaching already. I let it go because I really wanted to wear it. It fits a little smaller than I was expecting so it hurts a little, but I hope it’ll break in.
After wearing it twice it’s showing some stains, apparently from the glue seeping. Since the shoes are white it shows a lot so it’s very disappoint.
September 2, 2024
Unprompted review
Reply from Undo For Tomorrow
Hi Leonardo,
Thank you for sharing your feedback with us. We are really sorry to hear about the issues you experienced with your shoes.
We’ve tried to locate your order but couldn’t find it in our system. To help us understand the situation better, we’d love for you to reach out directly.
Please contact us at support@undofortomorrow.com or via WhatsApp, and we’ll be happy to assist you further and find the best solution.
Looking forward to hearing from you!
Best regards,
extremely cheap quality
Sadly the quality is really, really very poor. They are €30 shoes being sold for €100+.
The inside of the soles are made of some extremely cheap foam and the upper is some kind of fake suede attached to some thin plastic— it feels like the shoes are made of soda bottles.
Their customer service was prompt though.
Also, I’ve never received a package as badly damaged as this. It’s awful. And you have to pay for returns which is going to cost €20+.
Don’t waste your time and money.
September 4, 2024
Unprompted review
Reply from Undo For Tomorrow
Hey Josh,
We’re really sorry to hear that your experience with our product didn’t meet your expectations.
Our mission is to create conscious products that make life easier and lighter. We are committed to sustainability and carefully design our products using recycled, organic, and natural materials, always aiming to reduce unnecessary waste.
As a 100% vegan brand, we prioritize the use of upcycled and natural fibers, avoiding animal-based materials like leather or wool. Our approach is to do more with less—reusing, recycling, and renewing—to help create a more sustainable world for tomorrow.
Regarding the packaging, we always try to use the minimum amount necessary to protect our products while also being mindful of our environmental impact. We’re sorry to hear that the package didn’t arrive in the condition we intended, and we will take this into consideration to improve this process.
While we aim to offer products that reflect our commitment to quality and sustainability, we understand that not every product will meet everyone’s expectations. Your feedback is important to us, and we appreciate you taking the time to share it.
If there is anything else we can do to help you, we are always available via email and WhatsApp.
Best Regards,
highly recommend
On my second order I ordered 4 sneakers to choose from and ended up keeping 3 because I couldn’t choose! The design is beautiful, I love the colorful details. I wish the Nuvem 2 would have kept the width from the Nuvem, but the new cushioning system is to die for, really walking on clouds! Great design, very comfortable and fair price!
August 22, 2024
Unprompted review
Reply from Undo For Tomorrow
Dear Renata,
Thank you for your kind feedback! We're happy to hear that you enjoyed the designs and found our sneakers comfortable. Your thoughts on the Nuvem 2 are much appreciated as we continue to improve our products.
Sincerely :)
Love the style and they’re the most…
Love the style and they’re the most comfortable shoes I’ve bought in a long time that were this comfortable right out of the box. As long as they hold up structurally I’ll probably buy more
August 14, 2024
Unprompted review
Reply from Undo For Tomorrow
Hey Matt,
Thank you for taking the time to leave a review!
Your feedback is important not just to us, but also to other customers looking for the perfect pair.
We hope they continue to meet your expectations, and we look forward to having you shop with us again!
Undo For Tomorrow Team
No one responds
I ordered some shoes in early July, they were too small so I asked for an exchange. I returned the order 4 weeks ago with recorded delivery and have heard nothing back, despite multiple emails. No one seems to be responding to anything from the company except on TrustPilot!
August 14, 2024
Unprompted review
Reply from Undo For Tomorrow
Dear Jhonny,
We apologize for the inconvenience you've experienced.
Unfortunately, we were unable to locate any record of your contact or order in our system. To assist you further, could you please provide us with the email address you used for the order? Alternatively, you can reach us directly at support@undofortomorrow.com, and we'll make sure to solve your concern promptly.
Please rest assured that this situation is not typical, as we strive to respond to all our customers efficiently. We appreciate your patience and look forward to resolving this matter for you as soon as possible.
Undo For Tomorrow
Above expectations
A perfect service provided by Undo for Tomorrow. Very good and adequate support from the service team. Above my expectations.
July 24, 2024
Unprompted review
Reply from Undo For Tomorrow
Dear Vincent,
We really love your feedback. Thank you for choosing UNDO :)
Undo For Tomorrow Team
Would recommend a model without an open seam
I ordered the Nuvem 2 cream mustique.
The shoes are super comfortable and beautifully designed.
I was happy with them until i started experiencing a rip along the seam at the front of both of them after a couple of uses.
I reported it and luckily the team was very receptive to helping me and are exchanging my shoes free of charge.
I hope these ones won’t have the same problem as I am quite fond of the model.
August 1, 2024
Unprompted review
Reply from Undo For Tomorrow
Dear Margarida,
We are happy to know that your problem was resolved in the best possible way.
Thank you for choosing UNDO and for taking the time to share your feedback! :)
Undo For Tomorrow Team
Stay away!
Shoes are horribly made - started to rip under 5 months. Reached out to customer service and they admitted that they received many complaints and found issues with their products. I was shocked to hear that they would not replace them and offered 50% off the next pair of shoes... No way will I be spending any money with them...
They do not honour the 2 year minimum EU consumer rights, and there is a reason why their warranty is only for 6 months - they don't even trust their own products!
July 31, 2024
Unprompted review
Reply from Undo For Tomorrow
Hey,
We’re very sorry to hear about your experience with our shoes and the issues you've encountered. We take all feedback seriously and aim to resolve any concerns our customers have.
Unfortunately, without a name or order details, we're unable to locate your specific case. To assist you better and address this issue appropriately, could you please provide us with your name or email us directly at support@undofortomorrow.com? This will allow us to review your case in detail and work towards a satisfactory resolution.
We apologize for any inconvenience caused and appreciate your patience. We are committed to ensuring the quality of our products and our customer service.
Thank you for bringing this to our attention.
Undo For Tomorrow
Scam, you end with no shoes or money!
Started this journey last year September. After severall defective shoes (they broke within 6 weeks) I finally received shoes from a different material, but the sizes were not correct. So had to send them back again, but the new shoes that were deliverd were the old ones again, so they would break within weaks. After shipping back and forward four!! different pairs we finally agreed on returning my money, but after 4 weeks I am still waiting on the deposit. If you ask me, look for a trustfull company, I ended up with neiter shoes or money! The only possible way to change or remove this review is by returning the money!
Edit to their reaction: I started complaining after 2 months, because the whole proces to react and come with a solution tool you 9 months the time is past. They offered a full refund TWICE, but two times they withdraw the offer after several weeks. I think the company has big money issues and will collaps, because I am sure according to all the bad reviews about quality I am not the only one.
Big big scam, now I don’t have shoes since I returned them and also have no money. Never ever buy shoes from this company, the quality is the worst I have ever seen and they don’t offer solutions.
July 30, 2024
Unprompted review
Reply from Undo For Tomorrow
Dear Rob,
We are sorry to hear about your experience. Due to the time elapsed since the original purchase, we were unable to process a refund. We appreciate your feedback and will take it into account to improve our service.
Best regards,
Undo For Tomorrow
Best sneaker ever👍
I bought two pairs of shoes and am delighted! The shoes do what they promise. The support was very friendly. Thank you Luiza! I don't understand some of the negative comments. It is very clear that returns are at your own expense. This was also the case for me in one instance. (Shoe was smaller than described) So what? The new shoe arrived quickly and fits!
All in all, there are some pretty cool (all-day), extremely comfortable Receycel Sneaker for good money. Great concept. Keep it up👏
July 25, 2024
Unprompted review
Reply from Undo For Tomorrow
Dear Harald,
Thank you for taking the time to share your feedback! :)
We are happy that you have chosen UNDO to be part of your daily life.
Undo For Tomorrow Team
Website and inventory sync error
Bought a size 9.5 and was later informed by customer service that, due to a sync error, they had ran out of pairs.
At least they refunded my cc in 48h, but disappointing nonetheless.
July 19, 2024
Unprompted review
Reply from Undo For Tomorrow
Dear Vincent,
We are very sorry for the inconvenience.
We are unable to locate your order, could you please email us at support@undofortomorrow.com ?
We will be restocking some sizes next week and would be happy to assist you if we have the model and size you are looking for.
Thanks,
Undo For Tomorrow
BEWARE!!!!!
BEWARE!!!!!! DO NOT ORDER!
I followed the instructions on the Undo website to order a 1/2 size up for their Surfer line. I wear 10.5 - 11 shoes so I ordered an 11.5. The shoe was way too tight so I reached out to Undo. They insisted that they couldn't send me a label to return the shoes and that the costs was on the buyer. I wound up spending over $46 dollars just to try on a pair of shoes that the website instructed me re: sizes. A complete waste!
July 22, 2024
Unprompted review
Reply from Undo For Tomorrow
Dear Mark,
We are sorry to hear that you were not satisfied with your experience.
Exchanges and returns from the United States are still expensive as our warehouses are in Europe, however this year we will start with a new warehouse in the United States so that we can better serve and offer a better experience for our customers.
We hope to have the opportunity to give us a new chance soon.
Undo For Tomorrow Team
Terrible quality
I had the shoes for about 2 weeks, and they already started ripping open on the side. I love the design of them, but the quality isn’t good.
May 1, 2024
Unprompted review
Reply from Undo For Tomorrow
Dear Vicki,
We located your order but saw that you did not contact us via email. In any case, we just got in touch via email to understand what happened so we can help you resolve it.
We look forward to hearing from you as soon as possible by email :)
Great Customer Service - Thank you Laura!!
Shoes: first impression is excellent, looks & feels good, sized rather small, so as suggested i ordered a size larger than normal. that way they fit perfectly. Obviously i can not say much about the quality yet but they seem great.
Customer Service: due to a problem with my local mail provider, the package was returned to Portugal. With much help from Laura at Undo's international customer service desk, who kept contact with me constantly, it could be located quickly and i received it not a week later. Many thanks, Laura! Lots of other customer service desks could learn from you - Great Job!!!
July 5, 2024
Unprompted review
Reply from Undo For Tomorrow
Dear D,
We are very happy with your feedback and thank you for choosing UNDO :)
Undo For Tomorrow Team
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