Undo For Tomorrow Reviews 89

TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

We absolutely love Undo For Tomorrow. The designs are truly beautiful and unlike anything else out there, every piece feels unique and thoughtfully made. We now have five of their shows, and h... See more

Company replied

Rated 1 out of 5 stars

I wish I had looked into the returns policy of this company before buying two pairs of their shoes. Both pairs were really uncomfortable so I ended up returning them but only found out at the post off... See more

Company replied

Rated 1 out of 5 stars

I ordered shoes from undofortomorrow.com because of their big “Free Shipping on orders above €100” banner. Only after I tried to return the items did they demand €14.95 for the return to Portugal — a... See more

Company replied

Rated 1 out of 5 stars

The materials feel and look cheap, the sole is already peeling off at the front and I have just opened the package which arrived 20 minutes ago. I bought these on discount and I am pretty frustrated w... See more

Company replied

Company details

  1. Shoe Store

Written by the company

We are a Start-Up born in 2018 in the enthusiastic city of Rio de Janeiro, and now based in Lisbon. Since then we are on a mission to bring comfort, style and hope by providing lightweight cool shoes to help reduce stress in people's daily lives.


Contact info

3.0

Average

TrustScore 3 out of 5

89 reviews

5-star
4-star
3-star
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1-star

Replied to 81% of negative reviews

Typically takes over 1 month to reply

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Rated 3 out of 5 stars

Nuven Vanilla Rainbow 2

The shoes (Nuven Vanilla Rainbow 2) are super comfortable, but now after 3 months the left one is starting to crack and I don‘t know how to fix it (and I‘ve only worn them for work and events I had to dress business casual for).

March 28, 2024
Unprompted review
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Reply from Undo For Tomorrow

Dear,

We were unable to find your purchase or contact details as there is no name in the request here on Trustpilot, please send us an email to support@undofortomorrow.com and we will help you.

We look forward to hearing from you.

Rated 1 out of 5 stars

poor quality product and shocking…

poor quality product and shocking customer service.

May 31, 2024
Unprompted review
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Reply from Undo For Tomorrow

Dear William,

As informed by email, we are fully available to answer any questions and provide all the support you need. But we do not provide cleaning services and cannot exchange sneakers because they are dirty.

If you have any further questions, we remain at your disposal via email.

Rated 1 out of 5 stars

Bad quality and bad customer service

Very, very, very bad customer service.
I bought a pair of shoes and they delivered the shoes in such a bad quality ive never seen bevore, they also looked like someone weared them already… then i reached out to the customer service. They told me that they will send me a returnlabel for the shoes and will send me a new pair. But since 3 weeks i havent heard of them again… so dont buy something from that company.

May 29, 2024
Unprompted review
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Reply from Undo For Tomorrow

Dear,

We were unable to find your purchase or contact details as there is no name in the request here on Trustpilot, please send us an email to support@undofortomorrow.com and we will help you.

We look forward to hearing from you.

Rated 1 out of 5 stars

Soles went off after wearing the shoes…

Soles went off after wearing the shoes twice. Trying to get my money back takes 6 weeks now with no end in sight.
Super bad customer service, on the fringe of beeing a scam company.
Just keep your hands off it 🙏

May 7, 2024
Unprompted review
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Reply from Undo For Tomorrow

Dear Patrick,

We are very sorry for your dissatisfaction, but it has been verified that your case has been resolved with our support team.

We are available for any questions or help on our e-mail support@undofortomorrow.com

Undo For Tomorrow

Rated 1 out of 5 stars

Misleading and poor customer service

Normally I never write reviews, but this time I feel compelled to. First they send shoes with a completely black sole. The advertising was actually misleading as the shoes appear on their website with a dotted sole. They then offer to exchange them for a pair with a dotted sole as shown on their website. All good until I receive an email that they cannot exchange the shoes because they have apparently already been worn. Which is not true at all. So they first send the wrong shoes and then say they don't want to exchange them anymore. Never experienced this before! Worst customer service ever. In addition, their communication can also be much better. I won't recommend them to friends....Unfortunately!

April 8, 2024
Unprompted review
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Reply from Undo For Tomorrow

Dear Nick,

We are sorry for your disappointment, but as informed by email, the exchange of products already used is not permitted, as they cannot be sold.

Therefore, as the shoes have already been used, unfortunately we cannot accept them for exchange or return and for this reason they have been returned.

We are sure that you will understand this and let us know if we can help you with anything else. We are always available on our email support@undofortomorrow.com

Undo For Tomorrow Team

Rated 1 out of 5 stars

No response to undelivered order

I've been trying to reach the customer service team for over 3 weeks as I made an order 5 weeks ago that has never arrived. I've not gotten a response on the status of my order. Currently trying to cancel the order but still have not gotten a response since last week. Not sure what is going on...

January 3, 2024
Unprompted review
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Reply from Undo For Tomorrow

Dear Tomas,

We are very sorry for the delay!

It took us a long time to get a position from the post office, which meant it took us a while to act on your case. It was really a situation in which we were unable to take action sooner.

We finally received a return from the post office where it was concluded that the order was lost, so we offered you a refund or sent other shoes.

We hope you can give our brand a chance again and if you have any questions, we are available at support@undofortomorrow.com

Yours sincerely,
Undo For Tomorrow Team

Rated 5 out of 5 stars

Super cool shoes!

Super cool shoes that I will use for skateboarding! There was a small defect on one of the shoes, but the customer service was great, thanks!

December 6, 2023
Unprompted review
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Reply from Undo For Tomorrow

Dear Toni,

Thank you for choosing UNDO and for taking the time to share your feedback! :)

Undo For Tomorrow Team

Rated 5 out of 5 stars

Good quality

Good quality, very comfy. I loved my purchase

November 27, 2023
Unprompted review
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Reply from Undo For Tomorrow

Dear Guilherme,

We are very happy with your feedback and thank you for choosing UNDO :)

Undo For Tomorrow Team

Rated 5 out of 5 stars

Very good service

Very good service! Accidently, I ordered the wrong size; e-mailed the servicedesk and sent the shoes back. Two days later the correct size was delivered.
Very nice contact, correct and respectfull.

By the way, the shoes are also very nice!!

November 10, 2023
Unprompted review
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Reply from Undo For Tomorrow

Dear Tom,

Thank you for choosing UNDO and for taking the time to share your feedback! :)

Undo For Tomorrow Team

Rated 5 out of 5 stars

Great shoes with an exceptional sales service and support.

We already bought two pairs of shoes and love them. The design and style are timeless and innovative with a sustainable approach (all vegan shoes).
We experience great support when buying the shoes on the Stylista Market in Estoril, and great online support when buying via their online shop (quick delivery in Portugal). We look forward for more designs in the future.

November 2, 2023
Unprompted review
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Reply from Undo For Tomorrow

Dear Lucy,

We really love your feedback. Thank you for choosing UNDO :)

Undo For Tomorrow Team

Rated 5 out of 5 stars

Easy Order.

Easy Order.
Nice shoes.

October 12, 2023
Unprompted review
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Reply from Undo For Tomorrow

Dear Stefan,

Thank you for choosing UNDO and for taking the time to share your feedback! :)

Undo For Tomorrow Team

Rated 5 out of 5 stars

Bought my second pair of shoes and do…

Bought my second pair of shoes and do really like them! Very comfortable shoes, quick shipment!

October 20, 2023
Unprompted review
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Reply from Undo For Tomorrow

Dear Marie,

We are very happy with your feedback and thank you for choosing UNDO :)

Undo For Tomorrow Team

Rated 5 out of 5 stars

I have ordered 3 Times

I have ordered 3 Times. First I ordered Nuven black mambo in dec- 2021, it has sings of wear but are still good. 2nd order was Nuven Blue Blend in nov. 2022 and that pair is still like new. Last order was in july 2023, i ordered Easy Breezy Galaxy Black I never want to give these shoes away again. Deliverytime was always acceptable.

June 17, 2023
Unprompted review
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Reply from Undo For Tomorrow

Dear Markus,

Thank you for choosing UNDO and for taking the time to share your feedback! :)

Undo For Tomorrow Team

Rated 5 out of 5 stars

"Undo For Tomorrow" AMAZING SHOES

I love Undo For Tomorrow shoes, they are so comfortable and versatile. I wear them on casual days, work days and special occasions. They add a touch of style to my outfit and make me feel like a star on the red carpet.

October 19, 2023
Unprompted review
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Reply from Undo For Tomorrow

Dear Madalena,

Thank you for choosing UNDO and for taking the time to share your feedback! :)

Undo For Tomorrow Team

Rated 2 out of 5 stars

Disappointing: Bad quality & not so sustainable as they claim

Fancy IG ads that I fell for due to the colourful funky shoe soles. But after not more than 1 month the glue falls apart. Also they claim to be super sustainable. Though, it came in a plastic packaging that was not recycled plastic no compostable bioplastic.

August 31, 2023
Unprompted review
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Reply from Undo For Tomorrow

Dear Maximilian,
We're sorry to hear about your negative experience with us. Please send us an email at support@undofortomorrow.com so we can offer you support.
About the packaging, we only use recycled paper boxes, if you could send us more info to the email above, it will be very helpful.
Thanks again for taking the time to give us your feedback.

Rated 5 out of 5 stars

I’ve had the vanilla Nuven pair for 8…

I’ve had the vanilla Nuven pair for 8 months. I love them! They are still as good as new and I’ve washed them in my machine on a delicate low temp wash when they get crud on them and they come out well clean. I’ve just bought the black pair and I love them too. People are always like ‘bro your trainers are sick and ‘I’m like thanks bro, you can touch them if you want’ and then they’re like ‘er… I’m gonna go now’.

August 11, 2023
Unprompted review
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Reply from Undo For Tomorrow

Dear Raza,
That's great to hear :) Although we don't recommend washing them in a washing machine, we're happy to know that they're in super good condition!
Thank you for your feedback :)
Undo For Tomorrow Team

Rated 5 out of 5 stars

Great comfy sneakers for everyday use.

Great comfy sneakers for everyday use.
I've bought 4 pairs of sneakers (two for myself and two for my 70 yo father). So far the experience has been great. My father uses his camel ones so much that he asked me for a new pair in grey. My easy breezy pair is great for the summer. I had them delivered by mail and it came quickly.

July 13, 2023
Unprompted review
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Reply from Undo For Tomorrow

Dear Ines,
We are very happy with your feedback and thank you for choosing UNDO :)
Undo For Tomorrow Team

Rated 5 out of 5 stars

nice shoes

nice shoes, very comfortable

July 17, 2023
Unprompted review
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Reply from Undo For Tomorrow

Dear John,
Thank you for choosing UNDO and for taking the time to share your feedback! :)
Undo For Tomorrow Team

Rated 1 out of 5 stars

very bad quality

very bad quality, don't buy these shoes

July 6, 2023
Unprompted review
Undo For Tomorrow logo

Reply from Undo For Tomorrow

Dear Ed,
We're sorry to hear about the negative experience you've had with us. Please send us an email at support@undofortomorrow.com if you still would like to discuss the matter.
Undo For Tomorrow Team

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