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Review summary

Created with AI, based on recent reviews

Evaluating 394 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the ease of depositing and withdrawing funds, often reporting quick payouts. Some also find the website easy to navigate, with a good selection of games and favorable odds. However, a significant number of people were dissatisfied with customer service, citing issues with account closures, withheld funds, and a lack of communication. Some reviewers also mentioned problems with bonus conditions and the verification process, particularly when attempting to withdraw winnings.

What people talk about most

Website

Customers consistently note ambiguous experiences with the website. Many reviewers praise its ease of... See more

Payment

Consumers express significant dissatisfaction with the payment process, frequently reporting issues with... See more

Customer service

People report negative experiences with customer service, citing issues such as unhelpful live chat agents,... See more

User experience

Customers had ambiguous experiences with user experience. Many reviewers found the platform easy to navigate,... See more

Product

Clients share ambiguous opinions on the product. Many reviewers praise the great selection and variety of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Welcome offer was a load of shit. bet £10 earn 200 free spins. completely fine, it definitely took more than £10 to give me my spins but i got on with it. after my 200 spins i earned a fine amount and... See more

Rated 4 out of 5 stars

Im giving 4 stars as they are not my primary provider but i have never experienced any issue with them. No technical issues, no payment issues, no gaming issues, no deposit issues. I have been with th... See more

Rated 1 out of 5 stars

no id check, deposit £10 for 200 free spins, was quite happy to win £30 from my free spins, balance still 0 though turns out your free spin winnings don't become real money until you have gambled 30X... See more


Company details

  1. Online Casino or Bookmaker

Written by the company

Unibet is one of the fastest growing online gambling operators in Europe; offering industry leading sports betting (pre-match and live), casino games, bingo and poker to over 10 million registered customers in more than 100 countries. We are a digital leader, with more than 17 years’ experience in providing safety and pioneering development in the digital world. We are a regulated operator and hold licences in several European Union countries (France, Belgium, Denmark, Italy and the UK) as well as Australia. We are now publically-listed company on the NASDAQ OMX Nordic Exchange with offices throughout the world; including Sweden, Malta and the UK.


Contact info

  • Sovereign Place, 117 Main Street, GX11 1AA, Gibraltar, Gibraltar

  • @
  • unibet.co.uk

3.0

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam company who steal right in front of you.

Signed up and deposited no problem , turned £20 into £400 so was pretty chuffed. Went to withdraw and it was lending for three days then they cancelled it and asked for documentation. They wanted an extensive list including , proof of bank account , proof of bank card ownership , proof of address via a posted letter, proof of income, proof of identity, proof of identity held next to my face, and three months worth of bank statements. I sent all of these in over three weeks ago now. Been on live chat multiple times and the agent sent a message that genuinely said “ ha you’ll have to wait, it’s not like this money not being in your bank account is the end of the world” . I’ve spent over 20 hours on different occasions waiting for an agent to answer my chats , and then if I don’t reply in less than 2 minutes they close the chat and make me wait again. Any time I do get through to live chat they always say” it’s being looked at please be patient” like waiting 3 weeks for something that I was told would take 48 hrs isn’t being patient. Refused to let me speak to a manager and kept saying their terms and conditions protected them if it came to me filing a complaint. Even told me their terms and conditions would protect them from a legal point of view, when I mentioned to them they were breaking the law. Submitted documents on the 13th of January and I’m still waiting and it’s now February 16th. Avoid at all costs because they will just steal from you and then essentially tease you when you ask them for your money.PLEASE DO NOT FUND THESE SCAMMERS.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely scammers

Absolutely scammers. I deposit money 80£ and I won over 3000£. After few weeks they remove my winning money and left only 80£ what was deposited. I can't take even my 80£ back. They keep asking me for more and more documentation. I o ready send all and they keep asking for more and more. STAY AWAY FROM THIS !!!!
!!!!!!SCAMMERS!!!!!!

February 15, 2026
Unprompted review
Rated 1 out of 5 stars

Burn 7 BURN Worst game Stealing!!!

Unibet is stealing money. I have been playing for weeks same game Burn 7 BURN and not once win, lost thousands on this game on all the apps, do NOT PLAY BURN 7BURN, GAME STEALS ALL YOUR MONEY AND I HAVE VIDEOS IT STOPS REELS WHEN BONUS7 COMING SERIOUSLY DISGUSTING CHEATING FROM THE GAME

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Unibet closed my account last week.

Unibet closed my account last week.
I lost my bank card waited for my new card to arrive.
Deposited funds into my Unibet account went to withdraw my funds late evening they wouldn’t release.
They requested pdf bank statement I managed to send account information.
Mentioned on web chat that I would like my funds returning to me £400 also mentioned I had PTSD.
Bottom line they closed my account without warning they refuse to reply to all the emails I have sent blocked me from web chat.
Please for your own sake avoid this online gambling site at all costs.
Still have my funds pending utterly despicable.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Only just registered and £10 deposits…

Only just registered and £10 deposits and played and lost it right away and deposited another £10 then won for £13 then I withdraw my bf £20 and approved right away. I don’t have a problem this website and only tried this. Pity no games for chicken road 2 . Will come back again. I put my limits £20 a months. I don’t know what happened to the free spin bonus ?

February 10, 2026
Unprompted review

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