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Rated 5 out of 5 stars

I ordered a children’s army kit for my son which looked amazing on him, he absolutely loved it, it was trousers, t shirt, army vest and helmet- he looked amazing, fast delivery and great customer serv... See more

Rated 5 out of 5 stars

read the reviews before buying, i can honest say this company is fantastic, order Saturday 6th September. after an initial glitch with the post office delivery (less than useless) delivered on Wednesd... See more

Rated 5 out of 5 stars

I bought my husband, who is a Veteran, a Norwegian Army shirt. He loves this shirt, and I loved the customer service, the quality shirt that I received, and the great delivery service. Thanks very muc... See more

Company replied

Rated 5 out of 5 stars

Bought a pair of lowa boots for security work. Excellent customer service, really patient, understanding, and helpful. Shipping / delivery was quick as well. Wouldn’t hesitate to buy another pair... See more

Company replied

Company details

  1. Army & Navy Surplus Shop
  2. Outdoor Clothing and Equipment Shop

Written by the company

Providing Uniform for the Air Cadets, Army Cadets & Sea Cadets, Multi Terrain Patter PCS & Assessories


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

261 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

I had a very good experience with the store. Contact with customer service via email it's very easy and helpful. Got my order out nice & quickly.

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered some patrol boots and socks for…

Ordered some patrol boots and socks for my son for Christmas. Items were competitively priced and arrived quickly. Hassle free transaction. Would happily purchase from here again and recommend to others.

November 24, 2024
Unprompted review
Rated 5 out of 5 stars

Parade shoes

Clear website, fast delivery and good product.
Will use again in future RAF parade shoes were good price too.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

First time customer...

First time customer here! Super quick at replying to emails, got my order out nice & quickly too. Had to send the boots back due to a sizing issue, but they got the replacement pair out the day the first pair were received back by them. Great service, great company to deal with!!

January 22, 2025
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Richard, thank you for your review, glad everything was OK with your order.

Rated 5 out of 5 stars

Customer service

I purchased a pair of boots and accidentally bought a pair too small. When emailing about this, service was quick, understanding and informative. Very helpful team and great customer service.

January 29, 2025
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Finlay, thank you for your review, glad everything was OK with your order.

Rated 5 out of 5 stars

First time buying and will definitely…

First time buying and will definitely be bck, I ordered wrongly and staff couldn’t be more helpful and my son received his shoes in time for his parade.

January 25, 2025
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Dawn, thank you for your review, glad everything was OK with your order.

Rated 5 out of 5 stars

Easy ordering; Swift delivery; Reliable company

I ordered some DMS parade shoes and they arrived quickly and well-packaged. Everything in order and as described. The ordering process was easy and the company has a good reputation for reliability.

November 10, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Tom, thank you for your review, glad everything was OK with your order.

Rated 5 out of 5 stars

Super Fast Delivery

Placed my order on a Friday, received it by Monday!!
Unfortunately the items did not fit. But one quick reply to my email and it was rectified. Will definitely be using this company again.
Well done, keep up the excellent service you are providing.

January 20, 2025
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Amanda, thank you for your review, glad everything was OK with your order.

Rated 5 out of 5 stars

Hassle free

Hassle free, great value and fast. Thank you. No complaints

November 30, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Aaron, thank you for your review, glad everything was OK with your order.

Rated 1 out of 5 stars

I was left very disappointed after…

I was left very disappointed after ordering a pair of boots and although they stated on the website that they would be delivered within 2-4 working days, they hadn’t even been dispatched by the 4th day. I finally managed to speak to a staff member who ensured me they would try their best to have my order out for NDD they still never bothered to dispatch them. After another multiple unanswered phone calls, I finally managed to speak to a staff member again to get my order cancelled and refunded.
I won’t be ordering from uniform stores again.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable

Reliable and quick

June 1, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Micah, thank you for your review, glad everything was OK with your order.

Rated 5 out of 5 stars

Tim was very helpful and accommodating

Tim was very helpful and accommodating. As a military member I felt that he truly supported what we do.
I was very happy with the communication, shipping, and product. I would definitely order from them again.

October 1, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Rick, thank you for your review, glad everything was OK with your order.

Rated 1 out of 5 stars

The company owes me money- be aware

I ordered a pair of boots for our son’s cadet training (which we kept) and also a pair of shoes we he’d to return as they were too small. We’ve been in contact with the company to get the money back and never heard back! I would not trust this company again!!

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Only place to get your new boots!!

This is one of if not the best places ive bought boots from.
There customer service went above and beyond. I ordered the wrong size and they let me come to there offices and try on different sizes.

I would 100% use them again and recommend them to all collegues.

6 out 5 stars from me!!

December 11, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Colin, thank you for your review, glad everything was OK with your order.

Rated 1 out of 5 stars

Boots never came

Ordered a pair of AKU Pilgrim GTX HL boots on 25th Nov with a delivery date of 2-4 working days. It didn’t come in this time frame so emailed them. They said it’s with Royal Mail so should be imminent. Nothing has arrived since. Tried phoning and emailing them but no response. Luckily bought through a credit card so should be able to get the money back. £180 down. Never going back.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and quality

I couldn't have asked for a better experience with this company! They're efficient, friendly and professional - really good to deal with. I ordered the specific shoe type that my son needed for cadets and they were delivered quickly and in excellent condition. Unfortunately, when he tried them on they were too small. I contacted the company, who replied quickly and advised me what to do. I returned the shoes and a replacement pair were delivered to me within a few days. Couldn't have asked for better, thank you so much.

October 24, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Amy, thank you for your order. I am glad you hear of your good experience.

Rated 5 out of 5 stars

Exactly what I needed

The only shop that sold the exact shoes my young cadet needed (needed a specific grip on the soles)! Purchasing was easy and fast delivery too! Would definitely purchase from here again.

September 27, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Sam, thank you for your order. I am glad you hear of your good experience.

Rated 5 out of 5 stars

Purchased some parade shoes and boots…

Purchased some parade shoes and boots and all are good quality and really reasonable prices. The main thought would be some extra communications when items are shipped, but when asking directly communication was excellent.

October 7, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Donald, thank you for your order. I am glad you hear of your good experience.

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable service. Website easy to use. Recommended

October 5, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Chris, thank you for your order. I am glad you hear of your good experience.

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