Uniqlo Reviews 

ordered clothes and was charged for a missing item, I now have to fill out a bunch of forms and give permission for an investigation.

never use this company.

Having placed an order which I did not receive, I followed up with an email, to be told I would hear back in 48 hours, 5 days later, I pursued the agent again - no reply. I then went onto an online chat to be told my order was deemed lost and it would be sent out again, allow 5 days for delivery. It didn't arrive so again went onto an online chat to be told there had been a problem with my replacement order, but it would be sent again - expect to receive it within 5 days. I said this would be 4 weeks since placing the original order and in this day and age why isn't there a quicker delivery method, to be basically told by the agent she had dealt with my query and there was other people now waiting for her time. Sorry UNIQLO I was the most important customer at that point in time and feel this was very poor Customer Service Support. After all its not my fault that I didn't receive the order, they have ensured they have taken my money!

Sent an item back for a refund, arrived 17th August.

contacted them back via chat twice as it was delivered via registered mail.

Told twice they had too investigate - 5 days have past and still no refund or confirmation. WHY am I calling you when you need to be calling the customer!!!!!!!

Never again will I use this company. Worthless disgusting customer service.

After contacting Uniqlo about a defective ladies jacket, providing photos, copy of receipt, etc., I was told I would have to return to the actual store in Stuttgart Germany where it was purchased for resolution. With jacket, emails, & receipts in hand, not only did the manager there refuse to exchange or refund the Euro 72 paid, she covered her name tag & then refused to give her name. After purchasing > 12 jackets & more while stationed in Stuttgart, this jacket & experience will be the last with these people. This item was JUNK, & the poor customer service will cost them far more in the future than a prompt & friendly resolution would have accomplished. Will NEVER shop Uniqlo again!

Nice products overall but I just ordered 10 pieces of clothing online, and 2 of them came used or preworn, with big stains on them. I have to pay to return them. Its completely unacceptable - I have to pay them for them sending me used and damaged clothes?? What kind of service is this? Very poor experience and I will never order online from them again, better to just spend the time to go to a store to make sure you aren't getting a defective product. Or buy somewhere else.

Disgraceful, they only use evri who cannot be contacted and can't deliver packages. Been sent a replacement but was only told afterwards it was incomplete, and even that hasn't been delivered. Was a big fan of uniqlo but never again

This company is a joke, unprofessional with absolutely no regards for their customers.
I ordered several items and have received a delivery email from their delivery company Evri last week to say that they are waiting to receive the shipment from Uniqlo, I also received a "dispatched" email from them however, the tracking is still stock on "waiting to receive the shipment".
Companies like this make online shopping a nerve wrecking experience especially with no actual phone number to contact anyone and no replies to email queries from their customers. I finally decided to contact their Oxford Street branch and option 4 which supposed to connect you to a customer service agent sends you nowhere, the phone becomes silent with no one answering until you give up and disconnect.
This obviously will be the last time i bother with this company and if others did the same then we could have stores that actually care for their customers instead of this type of unreliable, unprofessional businesses who take your money and them just hide behind delays and excuses.

I love Uniqlo and will continue to shop at their stores. However, I will not use their online services due to their returns policy. Basically, I can have my online package delivered to the store but if I don’t like it, I have to take it home and return it at a further cost to myself. Why not let customers try on the items and leave with the store if it doesn’t fit? As someone who is in-between sizes depending on the style, I will not risk buying online. App now deleted and will accept that if they don’t have my size in the store I won’t be buying.

So good. One of my favourite brands. I love the style, I love the quality. Highly recommend⭐️

Very dismissive attitude. My cardigan went bobbly all over after 2 washes. They say due to abrasion-all over! Not possible. They just don’t care. Will never buy again.

I bought via Click and Collect an item, delivered at UNIQLO Porte de Namur Bruxelles Ixelles, as usual. I wanted to be reimbursed as it was not the good one. They said : not possible now, you need to take your item and post it at your charge ! I said: i m usually reimbursed in your shop when it s not ok (let's say i m a very good client with them). they said : No you're wrong we never reimburse on site ! False ! they are bad faith and not polite. Not client focused. I will never go in their shop. They've lost a very good client. You can find better in other brands , same price.

Uniqlo is very bad store in UK , i bought 2 items in OXFORD when im there for tourist 5/2/2022 , but my son only like one , i thought if he dont like this i will exchange in london 17/2/2022 , because they have many stories in different locations but when i changed in blue water they said i have to go back to oxford , its ridiculous why they have many stories and they changed policies they dont put in door or in receipt , im stuck with this , i phoned them they said only you can use this for other things , that is forced people to get things they dont want . they dont allow us to return by post , this is logilock trading . I would like the trading standard office should pay attention to it , for clients dont get stuck in kind the trick.
THEY NEED TO PUT : RETURN INPERSON TO STORE THAT YOU BUY, NO ACCEPT RETURN BY POST .....

Second delivery lost. First one disappeared. Second one left on public road and stolen. Customer service extremely obnoxious. Nothing like the in-store experience.

I went to the UNIQLO store in Denmark to try a jacket. They didn’t have it in the size I wanted so told me to order online. I order it online and order it to the store. I pick it up at the store and all is good. When I get home and try the jacket it doesn’t fit like I wanted it to in the end. So I go back to the store hoping to do a return.

But, I can only get store credit. If I want my money back I have to return the package by post. And I have to pay for that return.

I decide to return it as I want my money back. So I print out the return label, put it on and send it off.

Via the returns portal I can track when Uniqlo receives the package. They received it quite a bit after, December 9th to be exact, and I still haven’t gotten my money back.

It’s been 1,5 months.

I contact customer service and they ask me all sorts of information that they should already have, and also take many days to respond.

They finally say that they haven’t received my package while I still can see that they have.

I’m very frustrated that it’s taking this long to go through with a refund. I’d expect way more from such a huge company.

My order is stuck with Hermes and neither company has any interest is resolving it. Meanwhile my son has no winter jacket and I’m left out of pocket as Uniqlo has my money and Hermes has the jacket! Avoid

My order went astray during delivery. I contacted "customer service", who told me that it was waiting for me at the store, so I went there and waited an hour while they searched for it only to then say that it had not arrived. I contacted "customer service" again to be told that a replacement parcel would be sent out within a week. A week later I contacted them yet again as I had still not received anything. They then told me that they had changed their minds and would refund my money, which I then found they had done (without notifying me) BEFORE telling me that they would send out a replacement.
In short, while I like the quality of their clothes, their "customer service" would be better named "department of ineptitude and obfuscation"!

This is the 4th time in 2 weeks that there are problems in the Uniqlo order system. Conformer orders are cancelled without any reason. Afterwards the old order is uploaded again and then I ordered twice!

poor customer service, received an item with faulty design which makes it unwearable- customer service refused to process a refund and was very dismissive

Shocking when it comes to faulty items. Had there not been the pandemic I just know stores would have accepted my return for joggers that shrank in the wash. I sent photos and even then they refused. Held captive and no come back unless you want the hassle of taking it even further. As it was it took ages to get a response. Aren't use them online again.

Their clothes are comfortable, and of good quality, price is is used friendly, the only bad thing is they dont have a lot of size available. So sometimes it's hard to buy from there as I am a bit oversized, but when I was thinner I tried buying their clothes and it's very good quality.