Update: contacted by customer service who have apologised for the late delivery and have refunded my freight very much appreciated the follow up.I ordered Western Australian wine I am in Perth it took... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well I'd say my high rating is more about Andy, who gives me great advice, isn't pushy but does get in contact if something comes up that he knows will suit me or my family. United Cellars deliver an... See more
Company replied
my personal interaction with Guy Stange has been outstanding helping me with order problems when i have been to slow to place order. He is courteaos and pleasure to deal with. I like the individual... See more
Company replied
Superb wine selection, recommendations and service. Anthony and Nestor provide next level support. We havent bought wine elsewhere in over 10yrs, awesome team.
Company replied
Company details
About United Cellars
Written by the company
Established in 2004, United Cellars continues to be a family-owned business that works directly with leading wineries across Australia and around the world.
We care about your wine needs and our focus continues to be about offering outstanding wine, at best market prices. We provide a bespoke 'one on one' service, matching wine to each customer's needs. From $10 to $1,000+ a bottle, each wine has been tasted and approved as an industry benchmark, before it is offered for sale.
Out Promise is 100% Guarrantee
Written by the company
- Any Wine Any Where - try us out
Great wines and Fast Shipping
Great wines personally selected for you.....Experience the difference
At United, we believe in delivering to you top quality products, at market lowest prices with a high level of personalized service all the way from choosing the right wine to ensuring its safe delivery to you. We offer 100% satisfaction Guarantee - if for any reason your note happy return the goods within 30 days for a full refund.
Contact info
Suite 3.01, Level 3, 8 West St, 2060, North Sydney, Australia
- 1300 226 835
- info@unitedcellars.com
- unitedcellars.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff
Very helpful staff. A shipment was overlooked due to an unavailability, however when contacted my shipment was despatched immediately.
Great variety of wines available
April 10, 2026
Reply from United Cellars
Thank you for your feedback! We’re glad to hear our team was helpful and that everything was resolved quickly once you reached out. We appreciate your understanding and are pleased you’re enjoying the variety of wines available
Reply from United Cellars
Thank you for your incredible support over the years! We’re truly grateful to have looked after you for nearly 20 years, it means a lot to us. We look forward to continuing to provide great service.
Reply from United Cellars
Thanks so much for the great review! Glad you enjoyed the advice, our curated selection and pricing.
Reply from United Cellars
Thank you for your review! We’re glad to hear you experienced good customer service and quick delivery. We really appreciate your support.
Nestor is very good ,very professional.
April 9, 2026
Reply from United Cellars
Thank you for your feedback! We’re pleased to hear Nestor made such a positive impression, he’s a valued member of our team and we’ll be sure to pass on your kind words.
Well I'd say my high rating is more…
Well I'd say my high rating is more about Andy, who gives me great advice, isn't pushy but does get in contact if something comes up that he knows will suit me or my family.
United Cellars deliver and communicate well too 😊
April 8, 2026
Reply from United Cellars
Thanks so much for the great review! Andy will really appreciate the shoutout, he does a fantastic job tailoring recommendations. Glad to hear delivery and communication have been spot on too.
Happy customer, excellent wines
I purchased two premium quality wines from UC at a very reasonable price. The service was quick and efficient and the delivery went with out any hitches.
April 7, 2026
Reply from United Cellars
Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the quality and value of the wines, and that your experience from service through to delivery was smooth and efficient. We really appreciate your support.
Salesman had the perfectly picked wine…
Salesman had the perfectly picked wine and it was delivered quickly.
March 31, 2026
Reply from United Cellars
Thanks so much for the great feedback! Glad the wine was perfectly picked and got to you quickly, that’s what we love to hear.
Reply from United Cellars
Thanks so much for the great feedback! Glad the recommendation was spot on and that it arrived super quickly.
Excellent service and fantastic wines…
Excellent service and fantastic wines for an ever better price.
Miles has been great to deal with and makes ordering wine seamless. I continue to be happy to use their services to assist with building my wine collection
April 7, 2026
Reply from United Cellars
Thanks so much for the great review! We’re thrilled you’re enjoying the wines and value, and that Miles has made the process seamless for you. Love being part of building your collection.
Informative
March 30, 2026
Reply from United Cellars
Thanks for the great review Scott, much appreciated!
Great to deal with
March 25, 2026
Reply from United Cellars
Thanks for your five star review! We’re glad to hear you're finding us great to deal with. We really appreciate your support.
Always an enjoyable interaction
Always an enjoyable interaction with Dan. He has been making great recommendations for me for a number of years.
March 26, 2026
Reply from United Cellars
Thank you for your kind words! We’re delighted to hear you’ve consistently had an enjoyable experience. Dan will really appreciate the recognition, we’ll be sure to pass it on.
Guy knows what he is talking about and…
Guy knows what he is talking about and very knowledgeable.
February 16, 2026
Reply from United Cellars
Thank you for your kind words! We’re glad Guy’s expertise helped guide your experience. We really appreciate your support.
Reply from United Cellars
Thanks for the great feedback! Glad you’re enjoying the wine and the fast delivery — that’s exactly what we aim for. Cheers 🍷
Responsive relationship management both…
Responsive relationship management both wrt understanding my needs as well as prompt delivery
March 25, 2026
Reply from United Cellars
Thanks so much for the great feedback! We’re glad to hear our team has been responsive and attentive, and that delivery has been prompt
Drew my attention to some excellent…
Drew my attention to some excellent wine that I would not have found
March 25, 2026
Reply from United Cellars
Thanks for the review! Great to hear you discovered some excellent wines. Thanks for your support.
We are very happy with the service
We are very happy with the service. Very friendly, helpful, good telephone conversations! We have our favorite wines, but we are regularly introduced to new ones by our lovely friend. Good service, thanks.
March 31, 2026
Reply from United Cellars
Thanks so much for the lovely feedback! We’re thrilled to hear you’ve had such a positive experience with our team and that you’re enjoying both your favourites and some new discoveries. Cheers 🍷
Great wines at a great price and very…
Great wines at a great price and very friendly salesman
March 31, 2026
Reply from United Cellars
Thanks so much for the great feedback! We’re glad you’re enjoying the wines and pricing, and that our team made the experience a friendly one. Cheers 🍷
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