After, literally, many months of trying to communicate mandate changes to the incumbent provider of banking services to the Parish Council I conceded defeat and opened an account with UTB. What a bre... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
absolutly over the moon. Elizabeth this evening was amazing. the helped me through the process today,with patience, understanding reassurance she did it. She wore the essence of UNITY" in practice... See more
Company replied
I needed to register and login to our account for the first time. The customer service rep Jai was brilliant. Patient, professional, helping me step by step through the process. Which by necessity is... See more
Spoke to Tom today on several matters on two organisations. Incredibly knowledgeable about the systems and forms and met all the needs, questions and requirements. Only wish they were open 7 days inst... See more
Company replied
Company details
About Unity Trust Bank
Written by the company
Who We Are
Unity Trust Bank is an award-winning, independent commercial bank that businesses can be proud to bank with. For more than 38 years we have been helping organisations to prosper and contribute to positive economic, social and environmental change. Put simply, our purpose is to create a better society.
We provide exceptional banking services for organisations that share our principles of acting with integrity and only lend to creditworthy organisations that share our values and deliver quantifiable impact in their local communities.
Delivering Impact
- Living by our principles of banking with integrity, Unity helps change the lives of people in local communities
- Every loan agreed that comes to us is aligned to one of more of the United Nations’ Sustainable Development Goals (SDGs) to ensure that our funding has demonstrable impact
- We are committed to helping small and medium-sized UK businesses to grow; this includes creating training and employment opportunities, enabling the provision of health care services and providing housing for vulnerable people
- We provide specialist sector knowledge and support that enables our customers to focus on their business and deliver social impact
- Fair Tax Mark, we have recently been verified as a Carbon Neutral Organisation
Contact info
United Kingdom
- 0345 140 1000
- us@unity.co.uk
- unity.co.uk
4.5
Excellent
408 reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Service
I spoke to Elizabeth who was very welcoming and friendly whilst also giving professional and perfect information.
July 30, 2025
Unprompted review
Reply from Unity Trust Bank
Hi Fay,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Excellent service
I had difficulty in accessing an account online due to my inability to remember the correct password. I spoke to Jai Rajput who dealt with this in a professional and timely manner and enabled access to the account. This problem was entirely caused by my lack of memory and Jai walked me through the process without any fuss. Overall a refreshing change from the previous bankers.
July 30, 2025
Unprompted review
Reply from Unity Trust Bank
Hi Ray,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Jai was really helpful and patient…
Jai was really helpful and patient today after i had lost a lot of my details for login
July 30, 2025
Unprompted review
Reply from Unity Trust Bank
Hi Michael,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Great Customer Service
I called today and spoke to Elizabeth who dealt with my query. Elizabeth was very clear and informative and helped me understand where to locate the information I was after. No question was too much trouble and she was really helpful and professional.
July 29, 2025
Unprompted review
Reply from Unity Trust Bank
Good morning,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
VERY HELPFUL AND ALL QUERIES ANSWERED.
VERY HELPFUL AND ALL QUERIES ANSWERED.
ELIZABETH WAS VERY HELPFULL AND ANSWERED VERY PATIENCELY.
July 25, 2025
Unprompted review
Reply from Unity Trust Bank
Hi Kamal,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
patient and concise
July 24, 2025
Unprompted review
Reply from Unity Trust Bank
Hi Karen,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Struggling to get online one telephone…
Struggling to get online one telephone call to Jai and he guided me through the whole process staying on the line until he was sure I was OK. Thank you
July 24, 2025
Unprompted review
Reply from Unity Trust Bank
Hi Paul,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
I’d locked myself out of online banking…
I’d locked myself out of online banking due to my confusion about 3 other unity accounts I operate. Jai was very patient and courteous as I stumbled around passwords and pins. He stayed on the call to ensure everything was ok.
July 23, 2025
Unprompted review
Reply from Unity Trust Bank
Hi Melvin,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Actual Service - from a bank!
After, literally, many months of trying to communicate mandate changes to the incumbent provider of banking services to the Parish Council I conceded defeat and opened an account with UTB. What a breath of fresh air! Quite why the (largely ex) High Street banks cannot cope with the concept of such bodies (there are over 11,000 of them in England so hardly unusual) as well as clubs, associations etc. is a complete mystery - but they just can't. Best solution? Move!!
July 1, 2025
Unprompted review
Reply from Unity Trust Bank
Hi Oggs,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Unity trust Bank is a really poor…
Unity trust Bank is a really poor customer services very slow and antiquated systems in place.
A simple administration task such as updating signatories are complicated with layers o bureaucracy with lacking basic resolution concepts.
July 18, 2025
Unprompted review
Reply from Unity Trust Bank
Hi David,
Thanks for the review, we’re always looking for ways to take on customer feedback to improve our service moving forwards. We’re sorry that we haven’t met your expectations this time. Please can you reach out to us via us@unity.co.uk with more information on your issue and we will aim to get this resolved.
Thanks,
Unity Trust Bank
Jai was very helpful
Jai was very helpful. Everything was sorted in a only a matter of minutes. Thank you
July 22, 2025
Unprompted review
Reply from Unity Trust Bank
Hi Andrew,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
I am new to Unity Trust banking.
I am new to Unity Trust banking.
I required my memorable information to complete registering for online Banking.
I spoke with Jai who was very helpful and guided me through the whole process.
Very helpful person.
July 21, 2025
Unprompted review
Reply from Unity Trust Bank
Hi Christine,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Customer Service
The customer service representative E. Esan, was very helpful and patient.
July 21, 2025
Unprompted review
Reply from Unity Trust Bank
Hi Oluwatosin,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Jay was really helpful and talked me…
Jay was really helpful and talked me through the problem and went above and beyond to find a solution
July 21, 2025
Unprompted review
Reply from Unity Trust Bank
Hi Em,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Cust Svs Dan was so helpful and very…
Cust Svs Dan was so helpful and very patient with me. Brilliant work
July 18, 2025
Unprompted review
Reply from Unity Trust Bank
Hi Eddie,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Helpful and patience
The person dealing with me was very patient and helped me through regaining access to my account
July 17, 2025
Unprompted review
Reply from Unity Trust Bank
Hi James,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Excellent customer service
Excellent customer service on the help line - friendly, helpful and patient in guiding me through the initial login process.
July 17, 2025
Unprompted review
Reply from Unity Trust Bank
Hi C,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
Helpful guidance for a new trustee
The phone was answered promptly and Jai was able to guide me through the process of initial registration. As a new Trustee nervous about the process, Jai provided clear instructions and guidance when I needed it and clearly knew the process inside-out. It was very reassuring and, with his help, very straightforward.
July 16, 2025
Unprompted review
Reply from Unity Trust Bank
Hi Jackie,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
professional and great service
The agent - Dan, was very professional and Knowlegable. the matter had been delat with fast. This is excellent customer service. Thank you dan for making my day. well done
July 16, 2025
Unprompted review
Reply from Unity Trust Bank
Hi Feda,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
excellent service provided
Dan was very understanding and patient with me whilst I was struggling to access my internet banking , thank you for your wonderful customer service
July 11, 2025
Unprompted review
Reply from Unity Trust Bank
Hi Katie,
Thanks so much for the review. At Unity, we recognise the importance of our customers feedback, so appreciate you taking the time. We’re so pleased that you’ve had a good experience.
Thanks,
Unity Trust Bank
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