I spoke to Dan at Unity Bank who was very helpful. I had multiple queries, he was patient and able to provide the answers. So nice to talk with a real person and not a bot!

Jai was really helpful and patient. He offered to stay on the line until all of the problem (which was my fault) was sorted. Thanks Jai!

Having become a signatory for an account I had struggled to log on for the first time. I rang for assistance and whilst the process was lengthy, the operator was helpful and patient whilst we worked through the process, with successful logon at the end.

I needed to register and login to our account for the first time. The customer service rep Jai was brilliant. Patient, professional, helping me step by step through the process. Which by necessity is a bit long-winded, needing to check and verify details. But within 20 minutes I was up and running and able to access our account. I look forward to being a Unity bank customer. Thanks again Jai for the great customer service :)

Wanted to set up my online banking with unity bank . Spoke to a most calm and caring person in Jai Rajput. He dealt with my setting up and logging in for online banking , in a most calm and caring way . He had a lot of patient with me , as my setting up was not straight forward .

I was having trouble logging in so I rang the bank and was taken step by step through the process by Jai who was very helpful

Helen. M at unity Trust Bank solved an on going matter .Simply made the task seam so easy customer care was of the highest standard any customer could expect. Now we are up and running and able to function as normal. Thank you Helen. M

I had not been able to access our bank account for months. I was lucky to get through to Jai who resolved the issue with minimum fuss and very promptly. Thank you, Jai!

I must admit I was having real problems with accessing my account, necessitating several calls and requests for yet another password .... the phone was always answered quickly however - rare! I appreciate the problem was with me and the fact that banks have to be SO careful nowadays. Anyway, today, all was solved and all praise to Dan, his patience, his sense of humour and unwavering politeness.

I am writing to express my utmost admiration for your esteemed employee, Niki, whose outstanding professionalism, dedication, and warmth have profoundly impacted our organization. In an era where exceptional service is a rarity, Niki consistently embodies the gold standard of excellence, blending expertise with genuine humanity.

Unparalleled Expertise and Diligence
Niki’s deep knowledge of banking processes and financial solutions has been invaluable to our team. She approaches every inquiry with meticulous attention, offering tailored advice that aligns seamlessly with our organizational goals. Her ability to simplify complex concepts demonstrates not only her intelligence but also her commitment to ensuring clarity and confidence in our decisions. Time and again, she has gone far beyond her role—whether expediting critical transactions, proactively identifying opportunities for efficiency, or staying late to resolve urgent matters. Her foresight and resourcefulness have saved us countless hours and resources.

Kindness and Compassion in Action
What truly distinguishes Niki is her radiant personality and unwavering empathy. She greets every interaction with a warm smile and patient demeanor, making even routine tasks feel personal and collaborative. During a recent challenging period for our organization, Niki’s reassurance and proactive support alleviated stress, reminding us that we were more than just clients—we were partners. Her kindness extends beyond professionalism; she remembers small details about our team, fostering a sense of trust and camaraderie rare in today’s fast-paced world.

A Beacon of Excellence
Niki’s contributions have strengthened our trust in [Bank Name] and reinforced why we choose to partner with your institution. She is a testament to the power of combining expertise with heart, and her presence elevates your team immeasurably.

Please recognize Niki for her extraordinary efforts—she is an invaluable asset to your bank and a joy to work with. Our organization is deeply grateful for her support and looks forward to continuing this partnership.

Thank you for fostering a culture that empowers employees like Niki to shine.

This report highlights Niki’s strengths while emphasizing her human touch, ensuring her contributions are celebrated holistically.

Jai helped me to set up my online access and took the time to stay on the line to ensure that everything was working as it should. Very helpful

Jai helped me to set up my online access and took the time to stay on the line to ensure that everything was working as it should.

I had trouble logging in to online banking for the first time.
But Abby Corbett made the whole experience a lot easier, she was calm, knowledgeable and reassuring throughout the whole process, with the patience of a saint.
She even stayed online to make sure I was able to login without her help.
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I didn't hesitate to give her 5***** for her friendly manner and excellent customer service

I applied for a bank account for a voluntary organisation. It took 3-4 hours of work to collate all the information required and it appeared all criteria were met and in line with the banks ethos. Application was rejected via a very short email with no reasons given. Called Customer Service who were equally not willing to give any explanation. Wasted my time and very frustrating.

I got stuck with logging on for the first time - the help was fast, secure, efficient and really friendly. Much better than I've ever had with a bank. Thank you so much. You made this so easy!

I've administrated a business account with Unity Trust for more than 10 years. Unfortunately over this period of time I have experienced a decline in their customer service. Whereas in the early days it was easy to get through to a customer service advisor, I've just waited on hold for over 30 minutes, before giving up. Unfortunately this has become all too typical of my attempts to reach them.

I called with a query regarding an encashment facility for our not for profit community group. I spoke to a lovely female, very helpful, who put me at ease and also alerted me to something I needed that I hadn't realised.
Very helpful, and probably the best banking phone customer service I have received.
I have contacted them previously and they were equally helpful.

I didn't hear back from an email (waiting a week) and then had to wait more than 40 minutes on a phone call

Spoke with Helen M, she was patient and very helpful! Thank you!

Jay was very Helpful and sorted out our enquiry.