I had trouble logging in to online banking for the first time.
But Abby Corbett made the whole experience a lot easier, she was calm, knowledgeable and reassuring throughout the whole process, with the patience of a saint.
She even stayed online to make sure I was able to login without her help.
.
I didn't hesitate to give her 5***** for her friendly manner and excellent customer service

I applied for a bank account for a voluntary organisation. It took 3-4 hours of work to collate all the information required and it appeared all criteria were met and in line with the banks ethos. Application was rejected via a very short email with no reasons given. Called Customer Service who were equally not willing to give any explanation. Wasted my time and very frustrating.

I got stuck with logging on for the first time - the help was fast, secure, efficient and really friendly. Much better than I've ever had with a bank. Thank you so much. You made this so easy!

I've administrated a business account with Unity Trust for more than 10 years. Unfortunately over this period of time I have experienced a decline in their customer service. Whereas in the early days it was easy to get through to a customer service advisor, I've just waited on hold for over 30 minutes, before giving up. Unfortunately this has become all too typical of my attempts to reach them.

I called with a query regarding an encashment facility for our not for profit community group. I spoke to a lovely female, very helpful, who put me at ease and also alerted me to something I needed that I hadn't realised.
Very helpful, and probably the best banking phone customer service I have received.
I have contacted them previously and they were equally helpful.

I didn't hear back from an email (waiting a week) and then had to wait more than 40 minutes on a phone call

Spoke with Helen M, she was patient and very helpful! Thank you!

Jay was very Helpful and sorted out our enquiry.

When the online banking works and it's far from perfect when it doesn't often not sending login codes and 40 minutes plus waiting times to reset it becomes a dreadful experience

Telephone banking very helpful and patient when I had difficulty logging on to the web site.

good advice beautifuly delivered by Jayne at Unity

Spoke with Nikki L. on a KYC call.
She was friendly, professional and funny.
If only every bank had a Nikki.
Seriously she was great and explained things really well.
In fact most people i have dealt with at Unity have been very helpful

Awful and better stay away.
Customer paid me to wrong account and I asked them to reclaim the money.
Unity asked them for £25 and 6-8 weeks time to sort it out.
Normal bank dealt with same problem 7 days and no charge.

Overall, I had serious problems with the website and the forms in particular. However the 4 star rating derives principally from the time and quality of support received from Julie who answered my call and guided me patiently through the form-dependent process. She was exceptionally supportive and is a significant asset to the Bank already. I hope she remains with them and progresses career-wise, possibly into an HRD role or similar. If rating Julie herself, it would be 5 stars for sure!!!

i would like to thank Jayne for the courtesy and professionalism shown to me on my recent phone call to enquire procedure to change a signatory
Not only did Jayne explain the process clearly she directed me to the relevant page and walked me through requirements etc
One of the best examples of customer service i have experienced in years Thank you

Fantastic support and help from all at Unity trust throughout the application for our Charity Foundation. Particular thanks to Michael Wicks and Luke Lezniak-Beales. Cant recommend them highly enough!

I wanted to take a minute out of a busy day to leave a deserving positive review for the Customer Service staff at Unity Trust, who have helped us immensely in adding new Councillors as signatories, sending us copies of past cheques and generally assisting us patiently and professionally in the changeover from one administration to the next. Special thanks in particular to Muhammed, Jayne and Matt: we really appreciate the courtesy and niceness you have afforded us. Keep up the great work!

Worst bank I have ever had. It is like whenever you're stuck in a dangerous city with no cash on you your card will be turned off for no reason whatsoever. It will happen on a Friday night with no warning. This has happened at least two times. they don't prevent any actual suspicious activity just if you accidentally tried to withdraw too much or if you ordered anything ar all from overseas they will shut off your card and go home for the weekend. Don't use this bank it's defying the actual definition of security.

Worst bank I have encountered. Extremely poor customer service, excessive call waiting times and also long call times due to being left on hold for long periods during calls, conflicting information given from different advisors. Advised we needed to open a new account due to a change of entity within the business, and this has been dragging on for nearly 4 month now. Credit card facility has been closed without any notification despite the company not yet submitting the form to close this, and scheduled payments declined. If it was my decision, I would be opening an account elsewhere.
The only person who has been any help was Jayne.