Universal Translation Services Reviews 1,713

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I used the service to translate a birth certificate from Spanish to English. What I liked the most is how fast you respond to the emails and the price for service is not bad at all. USCIS solo necesit... See more

Rated 5 out of 5 stars

First of all thanks for your system, great people, and their dedication to making it happen for us clients that needs these documents fast and accurately … You guys were patient despite some our... See more

Company replied

Rated 4 out of 5 stars

Moderate to good quality translation service. I know the language so I was able to give suggestion. One English typo. One additional detail that was not in the transcript was added, but for good inten... See more

Rated 5 out of 5 stars

Easy and quick to use. Website could be better to request quote like a link be visible on home page. Whhatsapp chat doesn't work either. I have had several documents translated certified notorized. Ve... See more

Company replied

Company details

  1. Translator
  2. Association or Organization

Information provided by various external sources

Universal Translation Services is a professional translation company which offers accurate translation services, efficient localization and DTP services. With offices in US and Spain, we always have native translators available for just about any task, from and into any language. We are working around the clock and we have the best rates in the industry, including for certified translations for USCIS or any other US institution.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Best experience for making it happen as soon as possible

First of all thanks for your system, great people, and their dedication to making it happen for us clients that needs these documents fast and accurately …
You guys were patient despite some our own errors on one of our documents !!!
Communication was great and good faith was at a stellar point !!!
I am satisfied just as my cousin that referred me to you guys !!

Thanks and keep up the good work !!
We rely on you and your professionalism

May 2, 2024
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Reply from Universal Translation Services

Thank you so much for the incredible review and kind words! We're honored by your satisfaction and recommendation - that's the highest praise we could ask for.

Rated 5 out of 5 stars

It was easy

It was easy - upload document, review the quote, accept the quote and within days received the document.

This time I had to reach out to customer support and they made it super easy - super-fast response and made sure everything was taken care off - this is the 2nd time I have used their services and definitely can recommend!

May 1, 2024
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Reply from Universal Translation Services

We're delighted our seamless process and outstanding customer support made for another positive experience. Thank you for the kind recommendation - it means everything to have earned a repeat customer's trust!

Rated 5 out of 5 stars

They were prompted and very courteous

They were prompted and very courteous. I would use them again or recommend them to others.

April 24, 2024
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Reply from Universal Translation Services

Thank you for the wonderful review! We're pleased to hear our prompt and courteous service met your expectations, and we appreciate the recommendation to others.

Rated 3 out of 5 stars

Firstly

Firstly, the price is too much and don't make a discount to loyal customer.

April 29, 2024
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Reply from Universal Translation Services

Thank you for your feedback. We actually pride ourselves on offering some of the lowest rates in the industry, as well as discounts for students and large projects. Perhaps there was a misunderstanding about the scope of your project? We'd be happy to review the details and pricing to ensure you received the best value.

Rated 5 out of 5 stars

Easy and quick to use

Easy and quick to use. Website could be better to request quote like a link be visible on home page. Whhatsapp chat doesn't work either. I have had several documents translated certified notorized. Very quick turn around

April 12, 2024
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Reply from Universal Translation Services

Thank you for the valuable feedback on improving our quote request process. We're actually in the process of redesigning our website to make requesting quotes easier, including a prominent link on the homepage - please stay tuned! Regarding the WhatsApp chat issue, we haven't received any other reports of it not working properly, but we will certainly investigate what may have happened in your case. We're delighted to hear you've had a positive experience with our quick turnaround times on your certified translation projects. Your review will help us continue enhancing our services.

Rated 3 out of 5 stars

I have been translating for a few years…

I have been translating for a few years with your company and never experienced any issues until now.
1. I had to wait two days for the quote
2. Errors in the translation

April 26, 2024
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Reply from Universal Translation Services

We apologize for the delay and any errors in the translation. We're addressing these issues to ensure they don't happen again, and we hope you'll give us another chance to provide the excellent service you've come to expect.

Rated 5 out of 5 stars

Fast and reliable

Got a translation for driving license.
Very fast service and it worked for the DMV

April 11, 2024
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Reply from Universal Translation Services

Thank you for your kind words! We're thrilled to hear that our fast and reliable service met your needs and worked well for the DMV.

Rated 1 out of 5 stars

I had gotten various documents…

I had gotten various documents translated but the last document it was very sloppy and unprofessional. The document was sent back 4 times and still doesn’t look good. I asked to follow format from a previous project and whomever was working on my file didn’t do a good job

April 10, 2024
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Reply from Universal Translation Services

We apologize for the issues with your recent document. We had internal problems with our online editor that affected the formatting, but these have now been resolved. We hope you'll give us another chance to provide the high-quality service you expect. Thank you for your patience.

Rated 5 out of 5 stars

We've used Universal Translation…

We've used Universal Translation Services twice now. Quick and easy service. You send one email and a few minutes later they respond effectively. We will be using UTS again. Thank you for your excellent service.

April 9, 2024
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Reply from Universal Translation Services

Thank you for your wonderful feedback! We're delighted to hear that you've found our service quick and easy. We look forward to serving you again soon.

Rated 5 out of 5 stars

Good service ,I am very happy for this…

Good service ,I am very happy for this translate.

April 9, 2024
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Reply from Universal Translation Services

Thank you for your positive feedback! We're glad to hear that you're happy with the translation service. If you have any further translation needs, please don't hesitate to reach out.

Rated 5 out of 5 stars

Job very well done.

Good communication with the customer

April 15, 2024
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Reply from Universal Translation Services

Thank you for your feedback! We're pleased to hear that you found our communication satisfactory. Ensuring clear and effective communication with our customers is a priority for us.

Rated 5 out of 5 stars
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Reply from Universal Translation Services

Thank you for your feedback! We're delighted to hear that you found our response quick and accurate. We strive to provide efficient and precise service to all our clients.

Rated 1 out of 5 stars

Buyer beware!

Certification letter was created incorrectly. Should have stated the translator declares the translation to be accurate. Instead it stated the company declares it yet it was signed by the translator. Never got to review the certification letter prior to approval and now you want additional payment to fix your mistake! Ordered it for the Indiana BMV and declared that from the beginning! Buyer beware!!

April 11, 2024

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