Universal Translation Services Reviews 1,713

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I used the service to translate a birth certificate from Spanish to English. What I liked the most is how fast you respond to the emails and the price for service is not bad at all. USCIS solo necesit... See more

Rated 5 out of 5 stars

First of all thanks for your system, great people, and their dedication to making it happen for us clients that needs these documents fast and accurately … You guys were patient despite some our... See more

Company replied

Rated 4 out of 5 stars

Moderate to good quality translation service. I know the language so I was able to give suggestion. One English typo. One additional detail that was not in the transcript was added, but for good inten... See more

Rated 5 out of 5 stars

Easy and quick to use. Website could be better to request quote like a link be visible on home page. Whhatsapp chat doesn't work either. I have had several documents translated certified notorized. Ve... See more

Company replied

Company details

  1. Translator
  2. Association or Organization

Information provided by various external sources

Universal Translation Services is a professional translation company which offers accurate translation services, efficient localization and DTP services. With offices in US and Spain, we always have native translators available for just about any task, from and into any language. We are working around the clock and we have the best rates in the industry, including for certified translations for USCIS or any other US institution.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

The speed of service was amazing

The speed of service was amazing.
The only reason I did not give a 5 stars rating is because I did not realize I did not approve all the pages of the translation, I did 1 out of 3 pages thinking that I did all 3, there was no follow up communication or alert to say revisit the item. It was when I started wondering why the translation wasn't delivered that I figured it out. As soon as I did it was completed in hours. Outside of that hiccup, the cost was great, the service was superb. Very efficient service

April 8, 2024
Rated 3 out of 5 stars

Initial quote was $40

Initial quote was $40, so there was a miscommunication with Will. Translation of pages provided to UTS was not complete, resulting in resubmission, then a second notary fee was required, costing me an $100 not the $80 I expected.

March 18, 2024
Rated 5 out of 5 stars

They helped to me translating my…

They helped to me translating my document, they kept updating me at each and every step and they were very quick to reply any queries during the translation on WhatsApp and over email.

Highly recommended

March 25, 2024
Unprompted review
Rated 1 out of 5 stars

Ignoring their customers, poor translation quality

1. Poor translation quality. I translated Master diploma with them. That was absolutely horrible. For the diploma one is supposed to use Academic vocabulary. They do not.
2. For a review they are using cusotm word-like online app. But it is not usable and not user friendly at all. Not possible to save the document to proceed later, not possible to change font lower than 12 pt and many more issues. Absolutely horrible user experience.
3. The most importanlty, they are ignoring their customers. Since their word-like app not possible to use, I asked them to send me translation in .docx format. I've made tons of changes and sent everything back asking them to use my correction. This request was ingored and they sent me sealed wrong translation even though I never approved it.

Personally, won't work with them anymore

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

awesome prices and services- they…

awesome prices and services- they always answer my questions via message or text and the turn around is quick and efficient. I have used them 3 times and will continue to do so.

January 23, 2024
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Reply from Universal Translation Services

Thank you for your review! We're delighted to hear that you've been pleased with our services and turnaround times. We truly appreciate your continued trust and look forward to assisting you with your future translation needs.

Rated 5 out of 5 stars

Very responsive

My very old certificates were handwritten and they were able to translate most of them, Thank you

January 19, 2024
Universal Translation Services logo

Reply from Universal Translation Services

Thank you for the review. We strive to help everyone with their translation needs, regardless of the document type. While translating handwritten old certificates can pose unique challenges, we always do our utmost to provide accurate and reliable translations. We're glad to have earned your appreciation, and if you ever require further assistance, please don't hesitate to reach out. Thank you for choosing our services!

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