My doctor transmitted a prescription to North Drugstore in mid March, 2026. This was shortly after the merger with Universal Drugstore. There were some problems which required multiple calls. Custome... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm fairly new to your system. Everything -- info was clear & easily accessible. Directions good. Having to fax a copy of bank ck difficult for me and an extra step as I cannot fax. Easy for others, I... See more
Company replied
I don't order from UDS often but the medicine I do order comes from another country. UDS personnel have always been very professional and helpful. Since my medicine comes from across the pond, it t... See more
Company replied
Universal Drug Store is extremely professional and very good with communication. Every time I have a question or concern, I get a quick and full reply. If I call, I get a live person who resolves any... See more
Company replied
Company details
Written by the company
Are you looking for a reputable online pharmacy you can trust? Read Universal Drugstore reviews here.
Contact info
United States
- universaldrugstore.com
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipping any product including…
Shipping any product including prescription medications if frustrating these days with product shortages and transportation delays. But UDS is very good about keeping you informed and filling your prescriptions
February 11, 2023
Reply from Universaldrugstore
Dear Jerome,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Usually everyone on the phone is quite…
Usually everyone on the phone is quite helpful. However I spent almost $1,000 on medication and it was supposed to arrive anytime between the 2nd of February and the 20th ,and it's still not here on the 11th. And it does not have tracking! Apparently you have to pay $10 more for that. No one told me. I would have gladly paid that. Seems crazy with something that expensive, not to have Tracking included.
The package finally arrived on February 21st, the day after President's day.
February 11, 2023
Reply from Universaldrugstore
Dear Mary-Margaret,
Thank you for leaving your review. We appreciate your feedback.
We sincerely apologize that you have not yet received your order. Unfortunately, this is an unusual circumstance which is out of our control.
If you do not receive your order please contact us back after the estimated delivery time.
Thank you for your business. Please do not hesitate to contact us if you have any questions.
Very knowledgeable of products
Very knowledgeable of products. Friendly, helpful and easy to work with.
5 out of 5 stars
Thanks Jim
January 11, 2023
Reply from Universaldrugstore
Dear Jim,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Great Prices
Courteous and helpful customer service. Fast delivery and the best prices. What more can you ask for!
February 10, 2023
Reply from Universaldrugstore
Dear Marisa,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
We accidental ordered and called and…
We accidental ordered and called and canceled. Sent it anyway. Usually great service though.
February 10, 2023
Reply from Universaldrugstore
Dear Randy,
Thank you for leaving us the review.
We are sorry to hear that you have had this experience with the order. There were two orders which was placed, we have cancelled one of them as it was duplicated. If you do not need the 1st order, please contact us once you receive it. We will definitely help you further.
We hope that your next transaction will be better.
Thank you for your business.
Have been using UD for several years
Have been using UD for several years. Customer service is outstanding as well as timely delivery. Current experience is typical.
February 10, 2023
Reply from Universaldrugstore
Dear Albert,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Great service in receiving my…
Great service in receiving my medication in a timely manner.
February 9, 2023
Reply from Universaldrugstore
Dear David,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Reply from Universaldrugstore
Dear Brian,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Handled with care.
I understand the delay in receiving my package due to shortages in areas and that was not taken away from my rating. Package came preserved and all items and papers were enclosed.
Came in time for needs.
February 7, 2023
Reply from Universaldrugstore
Dear J.F,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
USA patients read this!!!!!
I have been getting medicine for years with universal drugstore. The prices are so much cheaper that the USA for no damn reason!!! Why!!!! Use universal and you will be very happy.
January 29, 2023
Unprompted review
Reply from Universaldrugstore
Dear Arnold,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Universal Drug is there when I need my…
Universal Drug is there when I need my meds. Customer service is always pleasant and helpful.
Thank you for being there.
January 6, 2023
Reply from Universaldrugstore
Dear Barbara,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
I have not received my order that was…
I have not received my order that was done Dec. 24 2022. Thanks
December 24, 2022
Reply from Universaldrugstore
Dear Jay,
Thank you for leaving your review. We appreciate your feedback.
We sincerely apologize that you have not yet received your order. Unfortunately, this is an unusual circumstance which is out of our control.
Delivery takes 3-4 weeks. If you do not receive your order please contact us back after the estimated delivery time.
Thank you for your business. Please do not hesitate to contact us if you have any questions.
Reply from Universaldrugstore
Dear Christopher,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Medication refill order…
I have been ordering the same medication for several years from Universal in plenty of time to get my refills on time. I realize the medication is coming a long way from England. It has never taken this long in the past to get my refill I ran out of my medication a few days ago. I have called Universal twice to find out where the order is. I let them know that I am out of my medicine. No help was offered to me. They let me know that I can track my order but no other help was offered. They let me know that I should receive my order by February 24 at the latest. Needless to say that I am very disappointed and I will get my medication elsewhere
February 5, 2023
Reply from Universaldrugstore
Dear Richard,
Thank you for leaving us the review.
We are sorry to hear that you have had this experience with the order. We have sent you an email to follow up, kindly check on it.
We hope that your next transaction will be better.
Thank you for your business.
I would have given 5 stars
I would have given 5 stars, but my original order was lost in the mail or never shipped, and I had to wait 6 weeks until they agreed to reship. Nevertheless the representative on the phone promptly reshipped the medication at no extra cost and added a tracking number free of charge.
January 30, 2023
Reply from Universaldrugstore
Dear John,
Thank you for leaving us a review. Your feedback is much appreciated.
We are so sorry to hear about the experience. We have the reshipment policy to make sure that all customers are protected. We hope you receive the order very soon.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
You always have my medication in stock
You always have my medication in stock. Customer service is always great. Nice, respectful people. No
complaints!
January 3, 2023
Reply from Universaldrugstore
Dear Carmen,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Reply from Universaldrugstore
Dear Kurt,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Reply from Universaldrugstore
Dear Diane,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Disappointment
When I made the purchase, they forgot the order, and 2 months later when I asked what happened..they were confused thinking I didn’t pay, but then I showed them.. and said that was a mistake, that they are sending without any charges.. and I said.. (of course!)
So I’m still waiting for it to arrive.
December 29, 2022
Reply from Universaldrugstore
Dear Lilia,
Thank you for leaving your review. We appreciate your feedback.
We have investigated further about the order and we can confirm that the original order was sent to you, however, it was returned to us due to the damage from the package.
Delivery takes 3-4 weeks. If you do not receive your order please contact us back after the estimated delivery time.
Thank you for your business. Please do not hesitate to contact us if you have any questions.
I have not received my order shipped…
I have not received my order shipped 12/30. I did not receive tracking information and I haven't received a response to my inquiry about where my dog's meds are. I now have to run to my vet and pay much more for the second time since placing this order.
The order took a LONG time to place. First I provided the prescription, then I confirmed my dog's name and breed, then I had to reconfirm payment. All that added weeks to the process.
December 30, 2022
Reply from Universaldrugstore
Dear Isabel,
Thank you for leaving your review. We appreciate your feedback.
We sincerely apologize that you have not yet received your order. Unfortunately, this is an unusual circumstance which is out of our control.
Delivery takes 3-4 weeks. If you do not receive your order please contact us back after the estimated delivery time. Please be advised that tracking number is upon request and can be added during the order process.
Thank you for your business. Please do not hesitate to contact us if you have any questions.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.