My doctor transmitted a prescription to North Drugstore in mid March, 2026. This was shortly after the merger with Universal Drugstore. There were some problems which required multiple calls. Custome... See more
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I'm fairly new to your system. Everything -- info was clear & easily accessible. Directions good. Having to fax a copy of bank ck difficult for me and an extra step as I cannot fax. Easy for others, I... See more
Company replied
I don't order from UDS often but the medicine I do order comes from another country. UDS personnel have always been very professional and helpful. Since my medicine comes from across the pond, it t... See more
Company replied
Universal Drug Store is extremely professional and very good with communication. Every time I have a question or concern, I get a quick and full reply. If I call, I get a live person who resolves any... See more
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Company details
Written by the company
Are you looking for a reputable online pharmacy you can trust? Read Universal Drugstore reviews here.
Contact info
United States
- universaldrugstore.com
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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We were first introduced to Universal…
We were first introduced to Universal Drugstore by our Medicare insurance agent. We were a bit reluctant at first, but because of your pricing we decided to give you a try. Ever since then your service, products and prices have all been amazing. You're easy to talk to on the phone and refill or ask questions. So far so good!
January 20, 2023
Reply from Universaldrugstore
Dear Ellyn,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service and our prices.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Great prices on legitimate meds
January 13, 2023
Reply from Universaldrugstore
Dear Bob,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service and our prices.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Very nice
Very nice, knowledgeable, and helpful people. Made me feel like they really cared.
November 28, 2022
Reply from Universaldrugstore
Dear Mike,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Still do not have my drug
Still do not have my drug, have called twice, Keep making me wait. ordered on Dec 3. will run out next week.
December 8, 2022
Reply from Universaldrugstore
Dear Stephen,
Thank you for leaving us the review.
We are sorry to hear that you have had this experience with the order. We have sent you an email to follow up, kindly check on it.
We hope that your next transaction will be better.
Thank you for your business.
It's always so easy and convenient…
It's always so easy and convenient ordering through Universal Drug Store. Never late with a prescription and always so friendly when calling in to request a prescription
January 18, 2023
Reply from Universaldrugstore
Dear Janet,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Prompt and reliable
January 3, 2023
Reply from Universaldrugstore
Dear Denis,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
My issue was dealt with immediately and…
My issue was dealt with immediately and thoroughly to my satisfaction. Thank you!
January 13, 2023
Reply from Universaldrugstore
Dear Lynn,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Reply from Universaldrugstore
Dear Giannis,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
So very helpful and responsive.
December 31, 2022
Reply from Universaldrugstore
Dear Sherry,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Ordering from Universal Drug Store was…
Ordering from Universal Drug Store was easy. I felt confident throughout the entire process. The prescription arrived promptly and I saved $100 on this one prescription alone. I will definitely use this company in the future.
December 19, 2022
Reply from Universaldrugstore
Dear Pam,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
You guys provide a very welcome health…
You guys provide a very welcome health service to me. My medication costs much more locally, so you save me a lot and I appreciate it! Dealing with you is made very simple via the internet. I recommend you to my friends and family.
January 19, 2023
Reply from Universaldrugstore
Dear James,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Staff is professional and knowledgeable and friendly.
I have ordered from Universal Drugstore for many years. My prescriptions are always filled properly and timely.
December 19, 2022
Reply from Universaldrugstore
Dear Lillian,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
I love the ease of ordering
I love the ease of ordering; this is the best part of UDS. Friendly, fast, helpful responses to emails are also excellent. The worst parts are 1) the slowness of delivery (high-fee fast delivery should be an option), 2) I really don’t like receiving emails that say UDS has tried to call me about an order when this is absolutely not true and 3) the office operating hours are difficult for customers in Australia.
This review is not based on a specific date, it is based on being a UDS customer for about four years.
January 1, 2023
Reply from Universaldrugstore
Dear Elizabeth,
Thank you for leaving us the review.
We are sorry to hear that you have had this experience. Please note that we only ship medications by regular mail (due to policy when shipping medications). We also unable to charge extra to expedite the order. For the communication and timezone, it is greatly appreciated for you for share with us the issue, we will review it. We recommend that you confirm the best time to contact you in the email so we can reach out to you.
We hope that your next transaction will be better. Your satisfaction is very important to us.
Thank you for your business.
Satisfied customer for years and have had…
Been a customer for years and have had a great experience.
January 18, 2023
Reply from Universaldrugstore
Dear Jo,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
After about three weeks of waiting…
After about three weeks of waiting after I submitted my order, nothing had come was no communication from you so I called and was told my prescription was out of date and had to be renewed by my doctor. But this was Inaccurate, my prescription was renewed in May 2022 and it was still current. Whoever read the prescription read on it that the prescription has started in 2021 but that was just the first prescription, not the renewal. After you found out that Prescription was still current, you did send out the prescription in a timely way. But it was very annoying that I had to wait three weeks with no communication to find out you weren’t sending it because you thought my prescription was out of date, you could’ve emailed me or called me so I wouldn’t have had such a long wait. If this had been an urgent situation, that would’ve totally sucked. I’ve been dealing with this company for at least 10 years and generally they’re pretty good but this time was a screwup.
January 5, 2023
Reply from Universaldrugstore
Dear Dwight,
Thank you for leaving us the review.
We are sorry to hear that you have had this experience with the order. We have sent you an email to follow up, kindly check on it.
We hope that your next transaction will be better.
Thank you for your business.
Prompt service
January 15, 2023
Reply from Universaldrugstore
Dear Barbara,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Easy to order process and quick…
Easy to order process and quick shipping! Thank you!!!
December 30, 2022
Reply from Universaldrugstore
Dear Nancy,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Fast
Fast, dependable service. User friendly website with helpful customer service people. Reliable and appropriate packing and delivery. Thanks again Universal!
January 10, 2023
Reply from Universaldrugstore
Dear Pamela,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Well not to good this time
Well not to good this time. Ordeed my med and it took almost a month to get it that’s from the shipping date. It has never taken that long.
December 13, 2022
Reply from Universaldrugstore
Dear Patricia,
Thank you for leaving us the review. Your feedback is much appreciated.
We are so sorry to hear about the situation. We are working hard to keep the delivery time shorter, however, please be aware that these are average processing and shipping times and mailing delays can occur beyond our control.
Extraneous factors out of our control such as weather conditions, airport security checks and holidays may contribute to shipment delays.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Reply from Universaldrugstore
Dear Joan,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
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