My doctor transmitted a prescription to North Drugstore in mid March, 2026. This was shortly after the merger with Universal Drugstore. There were some problems which required multiple calls. Custome... See more
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I'm fairly new to your system. Everything -- info was clear & easily accessible. Directions good. Having to fax a copy of bank ck difficult for me and an extra step as I cannot fax. Easy for others, I... See more
Company replied
I don't order from UDS often but the medicine I do order comes from another country. UDS personnel have always been very professional and helpful. Since my medicine comes from across the pond, it t... See more
Company replied
Universal Drug Store is extremely professional and very good with communication. Every time I have a question or concern, I get a quick and full reply. If I call, I get a live person who resolves any... See more
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Company details
Written by the company
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Contact info
United States
- universaldrugstore.com
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Universaldrugstore
Dear Sue,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Reply from Universaldrugstore
Dear Goujun,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
It is easy to order drugs
It is easy to order drugs, the communication is excellent, and the price of drugs is great.
November 8, 2022
Reply from Universaldrugstore
Dear Jan,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Easy to reach by telephone & helpful…
Easy to reach by telephone & helpful associates.
December 15, 2022
Reply from Universaldrugstore
Dear Alen,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
There is a shipment delay due to…
There is a shipment delay due to crossing the US/CDN border. I was placing m y prescription late and feared running out of pills. My uni rep accelerated my order so I received it quite quickly.
This not the first time that the firm has stepped outside of normal practice to satisfy a need for me and I am most grateful.
November 15, 2022
Reply from Universaldrugstore
Dear Richard,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Canada shipment took much longer than UK product
Shipment took much longer than last time.
I had some on hand that required mixing but much more bother. Then I was without medicine....
I was concerned I might begin to lose my hearing during the wait time.
December 8, 2022
Reply from Universaldrugstore
Dear Karen,
Thank you for leaving us the review. Your feedback is much appreciated.
We are so sorry to hear about the situation. We are working hard to keep the delivery time shorter, however, please be aware that these are average processing and shipping times and mailing delays can occur beyond our control.
Extraneous factors out of our control such as weather conditions, airport security checks and holidays may contribute to shipment delays.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Easiest Process Around
Great customer service. Easy-to-use website and email reminders for refills. There is no easier way to get the pharma products that you need!
December 12, 2022
Reply from Universaldrugstore
Dear Claire,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
I trust Universal Drugstore
Universal Drugstore makes it very easy to order and reorder prescriptions. They will contact my doctor when it's time for a new prescription. The prices are very good. I save lots of money after I fall into the donut hole with Medicare. I have never had a problem with delivery after the many, many years that I have been ordering with them. Since my meds come mostly from India, I just have to plan ahead about a month to receive my order on time. That's no problem for me. Lately, I have been receiving some discounts, too. Delivery is free. I highly recommend Universal Drugstore.
December 12, 2022
Reply from Universaldrugstore
Dear Patricia,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Never have a problem great service and…
Never have a problem great service and staff is very helpful
October 27, 2022
Reply from Universaldrugstore
Dear Rebecca,
Thank you for leaving us the review. Your feedback is much appreciated.
We are happy to hear about your experience with the processing time. We hope that we can earn 5 stars from you.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Reply from Universaldrugstore
Dear David,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Universal Drug Store--My "Go To" Rx Company
Universal Drug Store is extremely professional and very good with communication. Every time I have a question or concern, I get a quick and full reply. If I call, I get a live person who resolves any issue I have; if I email, I get a thorough response usually in less than two days. I have recommended this company to many friends.
December 9, 2022
Reply from Universaldrugstore
Dear Melinda,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service. We thank you for your referral. Please check out the referral reward on our website.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Reply from Universaldrugstore
Dear Thomas,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Universal Drugstore has great service
Universal Drugstore has great service. I especially like that I can track the shipping of my order. Other Canadian pharmacies do not offer this service. When I speak with an employee, he or she has always been courteous and helpful. And the chat service is also very helpful.
November 26, 2022
Reply from Universaldrugstore
Dear Barbara,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service. We do offer tracking number on request.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Reply from Universaldrugstore
Dear Joy,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Reply from Universaldrugstore
Dear Marianne,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Universal drugstore contacted my doctor…
Universal drugstore contacted my doctor for a new prescription. I didn't have to do a thing. I greatly appreciate their assistance. Prices are great too!
December 2, 2022
Reply from Universaldrugstore
Dear Hugh,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service and our price.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Attentive with unbeatable pricing
Lots of personal attention. Received a phone call before order was complete. It followed with the ability to track when my order would arrive. At a price you just can't beat!
November 1, 2022
Reply from Universaldrugstore
Dear Mikey,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Reply from Universaldrugstore
Dear Charles,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Reliable
The company is very prompt on
sending the order out. Also, communication is great so they don’t leave you with questions.
November 1, 2022
Reply from Universaldrugstore
Dear Bonita,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
Customer is personable and helpful
Customer is personable and helpful. Their products are great and pricing is very competitive. Just a great company to do business with!
November 2, 2022
Reply from Universaldrugstore
Dear Carol,
Thank you for leaving us a review. Your feedback is much appreciated.
We are happy to hear about your experience with our service and our price.
Please do not hesitate to contact us if you have any questions. We are also available on chat.
Thank you for your business.
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