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Universal Flights Reviews 2

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TrustScore 3 out of 5

2.9

Travel Agency
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Company details

  1. Travel Agency

Written by the company

UniversalFlights.co.uk part of Travlock Private Limited, our mission - singular - is to be synonymous with unbeatable prices and thoughtful service on either side of the Atlantic. We will fight tooth and nail to get you the best deals, be it on panicked last-minute bookings or elaborately-planned multi-city tours (sometimes both). The poets define travel as reaching out for a deeper understanding of the self. To this we would add: seasoned travelers reach out to Universal Flights.

Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Bad experience!

The sales person Kevin who got in touch with me was extremely pushy and also patronising. When comparing quotes he also stated other agencies which funnily enough have great ratings and have found me better deals even telling me to check their legitimacy and trustpilot scores which were great with thousands of reviews. Sadly Universal Flights I can only see one bad review for so it doesn’t instil confidence into a customer! I found the whole experience to be quite poor sadly which is a shame as I did see this company recommended when searching for good flight deals.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

Dodgy website

Ok I haven't used these guys BUT why does it show 5 stars from trusted pilot. Feels like a con... Trusted pilot pls verify. Thx

November 15, 2025
Unprompted review
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Reply from Universal Flights

Hi,

Thank you for taking the time to share your concerns.

We would like to clarify that we are a fully legitimate UK travel company, operating since 2017. We are ATOL bonded for financial protection and are proud members of the Travel Trust Association, which provides 100% financial protection on customer bookings.

Regarding your comment about the 5-star rating on Trustpilot, we would never misrepresent reviews. Our Trustpilot profile and ratings are managed directly through the Trustpilot platform and are publicly verifiable. If there is any confusion about how ratings are displayed, we are more than happy to assist or have Trustpilot review it directly for full transparency.

Our website is fully functional and bookable, and we handle thousands of genuine travel enquiries and bookings. We take compliance, customer protection, and transparency extremely seriously.

If you would like to discuss any specific concerns, please feel free to contact us directly, we are always happy to help.

Kind regards,
Team Universal Flights

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