They should be ashamed of themselves .they took my money knowing they were going into liquidation .i saved ages to get the money for my shutters .they lied and cheated .
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See what reviewers are saying
Colin & Universal Shutters have held onto nearly £2,000 of our savings through multiple delays and missed installation dates. There is absolutely no way they didn't see this coming until today and y... See more
We gave Colin a rave review last year and would like help to find the last shutter he was holding/storing for us whilst our builder rectified the frame. Has anyone any idea of where Universal Shu... See more
Process was really easy. Colin came to house with a good sample of products, no pressure selling just measured up and gave a fair quote. There was some time between ordering and fitting but that was e... See more
Company details
Information provided by various external sources
We are a Horsham based company dedicated to Sussex, Surrey, London and surrounding areas. The biggest range of shutters on the market to match your budget.
Contact info
Highwood Crescent, RH12 1EN, Horsham, United Kingdom
- 0800 024 8927
- info@universalshutters.co.uk
- universalshutters.co.uk
3.3
Average
202 reviews
No recent history of asking for reviews
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Beautiful shutters and service
Just a wee note to thank you for our beautiful shutters. We are over the moon with them and keep just looking at them!!! Thank you also for the beautiful bottle Bolney English sparkling wine which we received at the end of the installation. This was a really lovely touch and we were so not expecting it. Thank you very much again.
I would just like to also say a few words about Marcin our installer.....what a great ambassador for your company! He called to let me know there was a delay in arrival, although Justine had already done so in the morning (thank you Justine). When he arrived he was so cheery and happy and was so helpful. He has done a lovely job installing the shutters and tidying up afterwards. He was a pleasure to have in the house. I loved the fact he had two pairs of the same trainers for inside and outside....that did confuse me for a minute! He was so courteous and knowledgeable and we all had a laugh. We both felt very relaxed in his company.
Thank you again for great service and beautiful quality shutters, we love them and will be recommending them to friends in the future. We have already had some compliments from our neighbours too. ;)
November 16, 2021
Unprompted review
Great customer service !!!!
Great customer service from first contact to installation. Good value for money and very happy with the shutters
November 9, 2021
Unprompted review
Maple Wood Shutters - Bay Windows
The only reason I am giving US (Universal Shutters) 4 stars is owing to the delay wrt the delivery window (a couple of weeks due to supplier issues although mfd in UK). Nevertheless, from the point of order placement to end delivery/installation - communication and service in general has been good. We've been pleased so far!
November 8, 2021
Unprompted review
Excellent service from start to finish.
November 4, 2021
Unprompted review
Highly recommended….
From start to finish the whole experience has been fantastic. There was a slight delay in the delivery times but we were kept up-to-date so it wasn’t an issue. Jamie our installer was really professional and friendly. Highly recommend.
November 2, 2021
Unprompted review
I cannot fault any of the service or…
I cannot fault any of the service or fitting, so very pleased with all the shutters..
Thanks to….
Colin for the quotes and giving me ideas aswell as the initial no pressure visit.
Justina in the office, thanks for being good at your job and putting up with my delays😬
Jake & Jamie for a quality fit, aswell as being easygoing but professional and also for tidying up very well and looking after my new carpets…cheers lads 👍🏻
October 29, 2021
Unprompted review
Delighted with our new Shutters
Great Customer Service from the initial measuring up and quote to installation. Reliable, honest and informative about delays to installation due to supply issues. We were happy to wait. Installation was quick, very efficient, friendly and so tidy with his work you wouldn’t have noticed he had been! We are delighted with our new shutters and would definitely recommend the company.
October 26, 2021
Unprompted review
Happy Customers
Just had 3 of our windows fitted with shutters from Universal and we are delighted. Universal are a very professional company and the experience was great from start to finish. They are scheduled to do some more work for us soon.
October 23, 2021
Unprompted review
From beginning to end Universal…
From beginning to end Universal shutters have been excellent. Lewis who initially came to measure Was lovely and he helped me to chose a different colour to the average white and I must say, the colour is perfect for our home - we are more than happy with our shutters, they look beautiful. The quality is brilliant. Even though there was a delay with receiving them due to a worldwide shortage of wood, it has been worth the wait...Justina kept us informed all th way through.Jake our installer did a superb job and left the house clean and tidy. The price is very reasonable and I would highly recommend them 100% all the staff were so pleasant and professional.
Thanks guys. X
October 22, 2021
Unprompted review
Excellent!
I was very pleased with the service provided by Universal Shutters in providing bespoke shutters. All the members of the team from Universal Shutters were very professional and helpful. The shutters are a perfect fit and look great and the whole process was very smooth thanks to the team.
October 22, 2021
Unprompted review
The house has been transformed
The house has been transformed by these shutters
The installation was exemplary
Am so pleased, would definitely recommend
October 20, 2021
Unprompted review
Reply from Universal Shutters
We're over the moon you are so pleased and thank you for your feedback, it means a lot to us.
All the best from the Team at Universal Shutters
My shutters where installed in my new…
My shutters where installed in my new home yesterday and we are so happy with them. They are stunning, so nice to have blackout in the bedroom and it’s made the house look so modern. The whole team are amazing If I could give 10 stars then I would. Thank you.
October 20, 2021
Unprompted review
Reply from Universal Shutters
Thank you for your feedback Kelly, we are delighted you are so happy...and appreciate your kind words about the entire team.
All the best from the Team at Universal Shutters
Amazing service from start to finish
Amazing service from start to finish. Spent a long time measuring and making sure everything was correct. Went through all different prices and materials clearly. They look incredible and have had lots of compliments. Would 💯 recommend!
October 20, 2021
Unprompted review
Reply from Universal Shutters
Hi Nikki
We're really happy you think your shutters look incredible and it's great to hear you recommend us. Thank you for your feedback about the level of detail we work through with customers - we think this is the best way to get things just perfect :-)
Thanks again and all the best from the Team at Universal Shutters
Absolutely yes
Absolutely yes, I would recommend Universal Shutters. From beginning to the end, great service, brilliant communication. Job completed to the high standards.
October 19, 2021
Unprompted review
Reply from Universal Shutters
Hi Jolita, thank you for your feedback on our communication and service, it means a great deal and appreciate you recommending us.
All the best from the Team at Universal Shutters
I was lucky enough to have the person…
I was lucky enough to have the person who fitted my shutters visit me to discuss their installation. That made a huge difference as he asked questions and took measurements your competitors didn’t! At the end of the day price wise even with the discount I could have gone cheaper, but that visit was key and felt I couldn’t go better and the service and results were outstanding!!! I would wholeheartedly recommend using this company x
October 18, 2021
Unprompted review
Reply from Universal Shutters
Hi Nicholas, thank you for your feedback, we're over the moon our service and results were outstanding...we try really hard, so it's great to hear. Thank you for recommending using us :-)
All the best from the Team at Universal Shutters
We got three quotes for our shutters…
We got three quotes for our shutters and although universal shutters weren’t the cheapest, they were the firm which impressed us most. The survey was completed quickly and the operative provided excellent advice and didn’t try to oversell. Once we’d commissioned the work customer service were really helpful and kept us informed. Installation was completed on time and in a tidy way and we’re thrilled with how the shutters totally upgrade the look of our house. I have already recommended universal shutters to neighbours who have enquired. Highly recommended
October 18, 2021
Unprompted review
Reply from Universal Shutters
Thank you for your feedback Kristie and fab to hear the team impressed you. Thank you for recommending us, that means a lot :-)
All the best from the Team at Universal Shutters
Amazing company
From start to finish the sales and install team were fabulous, when measuring up Lewis took his time to talk me through everything including materials etc. delivery time was fantastic and the gentleman that installed was amazing and was all done in a hour. Definitely 10/10 would recommend! 😃
October 18, 2021
Unprompted review
Reply from Universal Shutters
Hi Cathrin, it's uplifting to hear the team hit 10/10 for you and that you recommend us, thank you :-)
All the best from the Team at Universal Shutters
Great service!
This company offers a great service and high quality product. Would highly recommend.
October 18, 2021
Unprompted review
Reply from Universal Shutters
Thank you for your feedback on our products and service Tiffany, it's really appreciated...and another thanks for recommending us :-)
All the best from the Team at Universal Shutters
I’m very happy with my shutters good…
I’m very happy with my shutters good value for money . Makes my house look lovely.
The fitter was a very nice gentleman . I would definitely recommend universal shutters .
October 18, 2021
Unprompted review
Reply from Universal Shutters
Hi Sharon, thank you for your feedback, it's always great to hear we're good value for money, we work hard to achieve that. Thank you for recommending us :-)
All the best from the Team at Universal Shutters
Great
Great, they look beautiful and easy to use, well done great job!
October 18, 2021
Unprompted review
Reply from Universal Shutters
Hi Vjollca, thank you for your feedback...great to hear your shutters look beautiful :-)
All the best from the Team at Universal Shutters
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