Unsold.com Reviews 297

I’m out over $1000 because the business shuttered and won’t answer any emails requesting a refund.

Really terribly disappointing I lost $1000NZD

This site is the best. Friendly service, great hotels in even better locations with prices that can't be beat.

Looks like I'm out the C$298.00 I paid for three nights at a hotel in Vancouver, BC. I filled out the refund form currently posted on Unsold.com but received no confirmation that my request had been received. I think they are just stalling for time while they disappear down a rabbit hole. I contacted Visa to find out if they could do anything for me but they said their hands were bound because the charge went through over 120 days ago. In future I'll refrain from using online booking sites for services over 120 days ahead.

After seeing several ads for unsold since January 2021, and checking all the business review web sites, I booked a 5 day plan for Okinawa. At first I planned to go with my family (2 adults, two children), but realized AFTER paying, one of my children would qualify as an adult. The hotels were not exactly what I wanted (no beachfront properties), but for the price, I decided to just bite the bullet, rent a car to get to the beaches and booked a Hilton next to a burned down castle in the middle of the city on unsold. At least it had a pool. Ended up leaving my husband at home because we couldn't have 3 "adults" in our room (hotel confirmed the rule). Bought airline tickets, requested time off from work. Mind you, I have worked a year and a half with no holidays since the pandemic started, (a daycare teacher here), and desperately needed a vacation inside the country, since Japan is still closed until further notice. Okinawa seemed the perfect place to unwind and with all the good hotel deals, the price was within reason as compared with other booking web sites. Plane tickets in hand (scammed again there with "go to gate" which suspiciously looks similar with a similar US address to Unsold). Thankfully I got my money back on the tickets and booked through an airline, and also got a rental car reserved with another reputable site. So excited to finally spend time with own kids for a change!!!. Well....guess what? Unsold.com cancelled my hotel 1 week before the trip. No refund. Just a notice saying that unsold is out of business. I called the hotel. Reservation was indeed cancelled. The hotel offered a discount but I said..."noooo, I want my money back first!! Like NOW!" the hotel staff felt very sorry for me, told me 3rd party sites are a problem for the hotel too and suggested I raise a dispute with my credit card. I called my credit card company. They said all they can do is demand a refund on my behalf. The unsold package was bought in April, it's now August. So, now what? I ended up booking an extremely cheap, dumpy apartment hotel in the middle of nowhere on the island on Hotels.com at nearly half the price I paid for the "Hilton" because it would have cost even more to cancel my plane tickets at that point. That saved our vacation because at least we could save money on food by cooking it in our room there and we only used the room to sleep. As for Unsold.com, I Requested refund. So far nothing. Thieves!!!! Somebody help please! Not only was I scammed, but perhaps thousands of customers, the hotels, the credit card companies, the advertising sites and sites like these where customers go to get trustworthy info. I also find it hard to trust a lot of travel websites anymore after this fiasco (both gotogate.com and unsold, which by the way, had good reviews up until now!)

They canceled our reservation at Rimrock Hotel in Banff right before our trip without any notification.Extremely upset!
Not sure if will be able to get a refund.

Wow! Like all other consumers I was taken. If its to good to be true then it is. I bought a trip to Dubai and Maldives. Went to go book and saw because of covid out of business. I fill out a refund form week ago , have not seen a refund 4 neither trip.

Well, I guess thats what happens when something is too good to be true. We booked two weeks in New York which we lost. Personally I don't buy the Covid-19 story. I think this was just a very clever Ponzi scheme. And we fell for it :(

This was my second purchase of Unsold accommodation vouchers. The first time went without a hitch. But this second occasion I paid for 4 nights, and only stayed at our accommodation for 2. I had understood that the remaining two nights could be used on a separate occasion. But no! When I enquired I was advised that I need to use all 4 nights in one 'expeeience'. No response to my emails. The on enquiring with the accommodation provider I found out that Unsold used a 3rd party, and my Motel had never even heard of Unsold. Mt final complaint is that NEVER are any of the best , advertised accommodation options available, but only the 3 star choices. I will not be using them again that's for sure.

This is not even worth a one star review.
I purchased 2 tickets, one for a hotel in Santorini and the other one for Cancun. When I wanted to book the hotel in Santorini, I found out on the website that they are out of business. I called the hotel in Cancun, where I already made a reservation. The hotel told me that Unsold cancelled my booking. I was shocked! and I am very upset. They cancelled without notice. This is so unprofessional. I WANT MY MONEY BACK! And I will take further steps.

Bought 2 Travels and I am very sad as it is gone.

We are Canadian senior citizens that were looking for accommodation for a long awaited trip to go on when Covid subsides. We gave Unsold.com $2,000 of our hard earned money to get us reasonably priced hotel rooms. We are devastate to learn that we have now lost this money. We don’t know what to do to try to get them to reimburse us and we are very upset and unhappy. Any suggestions for anyone? We did fill in the form they offered for reimbursement but I don’t think we will see any of our hard earned money for this product we never received. Our credit card company nor private travel insurance will not help us as we made the reservations in a time when there was a travel advisory for non essential travel even though we weren’t going to use them in Covid times.

Everyone told me it was too good to be true but i did it anyway because the company seemed legit after all the research I did. I even recommended a few friends. I feel like an idiot now.

I bought two and looks like 450$ down the drain. Bloody lowlife scammer, my wife was saying that it was too good to be true but I still went ahead. I guess it's time for legal action against them.

I have bought a trip to Maldives. How can I have my money back? Now I see they are not existing any more 😡

i have 2 bookings from them. unfortunately they did not inform us. if i did not check the website then i was so blind about it. my money went gone! i hope they will refund us!

I will reserve the rating until I actually receive the refund for the two bookings I made with them. Has anybody yet received any refund? Covid-19 Restitution Request
An Important Advisory to Unsold.com Guests Displaced by COVID-19 Shutdown.

As soon as Unsold.com paused normal operations, we have started to offer refunds to our guests as we are able to.

The remaining affected guests may apply for restitution using the form below.

We appreciate your patience as we continue to work to the best of our ability to find a resolution for the last remaining guest issues.

Email on Booking
Name on Booking
Phone on Booking
Mailing Address

United States of America
State Name
City Name
Postal Code
Your refund request has been successfully received. We will be processing more every month and updating this site on progress. We will advise you when we process your request.

Arrived at my hotel to find out unsold.com had cancelled my reservation the evening before.

I had called before to confirm my reservation with the hotel but it turns out they had cancelled my reservation 2 hours after.

They did not notify me and I arrived at my hotel having no choice but to pay full price.

The refund form on the website doesn't recognize the email I used for making reservations. Is everyone facing this problem?

I bought two packages from unsold.com, 7 days in Paris and another for 7 days in London. I received cancellation notice from unsold.com 5 days before I arrived in Paris and 12 days before I was to arrive in London. I called Novotel in Paris and they changed it to an active reservation. I commend them for that. The London hotel, Norfolk Towers has not even acknowled that I had a reservation and I have sent 3 emails and spoke with the manager. Unsold.com sent an email saying they are processing refunds on a first come first serve basis and I offered to assign my refund to Norfolk Towers of they would honor my reservation and was refused. 1I am due to arrive in London the 22nd. Does anyone out there have a media contact in London such as a TV station willing to go to the hotel with me and ask to interview the manager and to interview me wirh my story? I want to shame the hotel into giving me a room. I doubt unsold.com can get a refund to me fast enough to get a room and I cannot afford to get a room for 7 days with the remaining funds I have. I will have to sing on the streets of London (I do karaoke and am an excellent singer) and pass the hat for donations to raise enough money for a room. I did it in Madrid when short on cash and in a restaurant in Paris. I know this is an extreme solution, but I do not have any other options. I believe that everyone who received a cancellation notice up to 45 days prior should join in a lawsuit against unsold.com and the hotels for compensation 4 to 5 times the amount we paid in advance. We would go after the assets of the shareholders of unsold.com and ask the authorities to charge unsold.com with fraud and other charges. Are there any attorney's out there willing to take the case on a contingency basis?