UNTUCKit Reviews 155

So impressed with the quality and fit of these shirts. Skeptical at first but you can really see the difference in attention to detail and fabric used. Best on the high street. Husband loves!

As Lockdown 2.0 is upon us in the UK, I wasn't able to head to the Untuckit shops in London, so I have the website a go. The order arrived really quickly and the packaging presentation was very impressive. The shirt looks and feels great and I'm hoping the shops open soon so I can get another one!

I bought a few shirts and always felt the price was high for what I got. I was able to get a few shirts on sale. It was about 30-40% off. A good sale, but not ridiculous. After the first of three shirts arrived, I opened it to find that the color looked nothing like the website and was horrible - no way I would wear it. It looks like a table cloth. I went to return it and was informed that because it was on sale, no returns, refund or replacements were allowed. Keep in mind that this was $60 for a $90 shirt. This is not “all sales are final” pricing. When I went into to view the shirt, sure enough, buried in the description it stated that no refunds or returns were allowed on this shirt. If it were on sale for $20, I completely understand. But 30-40% off is something a premium brand like Nordstrom does all the time. Untuckit is not a premium brand at all. I have no idea why they stay in business with these practices. I am expecting the next 2 shirts I receive to be equally is hideous. So I blew $175 on trash shirts.

I've purchased around 20 shirts from UNTUCKit. Some in store, some on line. I've lost a lot of weight recently and none of them fit any more. I went in to their Westfield London store today to buy a shirt in a smaller size. Mentioned that I had five shirts in a bigger size unworn and in original packaging at home. I purchased these shirts almost a year ago. 'Bring 'em in' they said. Swapped for smaller size without question. Staff so helpful and generous. I love this company - never had anything than a brilliant customer experience on line or in store. Oh, and they offered me a whiskey while I waited, which was nice...

I ordered a few shirts on Sep 17, sent my return items back to UNTUCKIT and received their email on Sep 27 that an E-Credit has been issued to me. I tried to use the chat box then a phone call on Sep 28 that I want the money to be refunded to my credit card and what is this E-Credit business, I never opted for it. I was informed I will receive a refund in 1-2 days. On Sep 30 I received another reminder to use E-Credit and purchase something else if I want. On October 7 another notification. Today is October 9, I still have not received the money back. I had a conversation with their Customer Service today and was informed the funds will be put back on my credit card today or tomorrow. I was given the same assurance on September 28. I hope I get my money back this time. I purchased stuff from JCrew and UnderArmour at the same time and received my refund in one day, without any follow-up. UNTUCKIT should stop doing this because being so painful to your customers will result in loss of business. You have just lost one customer.

Received the UNTUCKit wrinkle free shirt ordered. I was very impressed with attention to detail in the packaging. The quality of fabric and style is at similar level as the reputable brands out there. Comfort wear, wrinkle free, tuck free and premium quality. Definitely plan to buy more from this brand

Fantastic website. Products arrived on time with clear communication from untickit and the delivery team.

Lovely understated packaging.

Products as described. Shirts were a premium quality and a great fit.

Overall a pleasant shopping experience.

I look forward to using UNTUCKit again.

Absolutely loving my new shirt, I went for the relaxed fit which is perfect and the quality of the material is very good too. Excellent service as well as it arrived only a couple of days after I ordered so I will definitely be going back for more! I heard about the company from a friend and I’ll be passing this on too.

I recently got an Untuckit shirt via the blue light promotion for NHS workers. I am really pleased with the quality and feel of the shirt. The fit is great as well as being comfortable. I'm not normally a person who wears premium shirts but I now have something to go on my Christmas list this year! Thank you for supporting the NHS Untuckit.

My wife bought me this shirt through the bluelight promotion. The promotion was an £85 shirt for just £5 p&p. What a rip off. I wore cheap nylon shirts in the 1970s. I thought we'd learned cotton and linen shirts were more comfortable. I tried this nylon shirt on to show my wife. By the time I'd walked down the stairs the static was awful. Needless to say £5 for a handful of buttons is a bit steep. The shirt went in the bin.
The fact that untuckit targeted the bluelight workers in the covid 19 pandemic makes me mad. Maybe if the company could re-brand to unluckyit, and give the overworked and under payed emergency worker their money back. Robbing crooks. I had to edit this review because of a complaint from this company. Complaining about a complaint. Good customer service. Not.

I only recently found Untuckit and made my first purchase. I have to say that everything was fantastic. Tyler in customer services responded to my concern within a few hours (I’ve been waiting for JD customer services for weeks) so in comparison this was very quick and professional.

The shirts themselves are quality, I love the two I purchased. The fit was perfect, and true to its description, the material is far superior to any shirt I own, and they look great on me (according to my mrs).

Delivery was within 2 days and Hermes we’re trustworthy as they left it secure when I wasn’t home.

Overall, I am extremely pleased with my purchase, and I shall be recommending to my friends/family. Thank you

Adjusting my review after the initial concern of not being able to use their official returns process. Went to read other reviews with similar experiences here and got really concerned. However contacted them via Facebook, got a reply a couple of hours later and a free returns label + a 25% off voucher. Could not fault their service and will be ordering again!

They offered a deal for NHS staff to thank them for their efforts during COVID, only to cancel my order the following day. From other reviews it looks like they have done that to every order. Very poor show. After being impressed with the range of sizes and shirts online I was looking forward to receiving my order to see what the quality was like before buying a few other items. That definitely won't be the case now!

Absolutely dreadful, stated there was an offer on for emergency services, placed tge order with no issues however tge following day had my order cancelled. I wonder how many other customers have had their orders cancelled!? I'm guessing all of them.
I won't be using this over priced company again.
Update:
No its not, i still cannot use the code and it states the shirt (i tried several) wasn't in the offer. Not happy.

Just bought a few shirts and not be any happier. Perfect fit and great quality. Real gem of a find.

Customer service is terrible. No responses to emails at all. My order has stated ready to ship forever and never moves. Really sorry I ordered no!

Untuckit did reply to me that losing packages does happen. That was not my concern! I contacted them many times about where my order was and no one responded! They only responded after my bad review. THAT is what made me give a bad review! Not losing the shipment.

If they don’t care enough to respond to their customers AFTER they bought a product, then that is a sign of a not good company. A company I do not want to buy from.

I’ve bought a couple of shirts from UNTUCKit in and they’ve always fit great! I’m tall and find shirts often hang off me, but they do loads of different size options. Excellent service in the Covent Garden store and will be back to get some more for the summer.

I have nothing but positive feedback for this company. I am unsure what the below comments are about as I have ALWAYS had excellent customer service in store and since lockdown I have ordered online and the service has been second to none. The shirts and trousers fit perfectly and the quality is excellent. I ordered as a gift for my husband last year and he loved it so much he has continued to shop from here. Great company.

Great customer service in the Covent Garden store pre lockdown and the ‘new normal’ of casual video meetings has resulted in several additional purchases online.
Initially a skeptic of an ‘untucked’ shirt, but now a complete convert.
Super quality and great range of styles and fits!

I’m a repeat customer with UNTUCKit. I first purchased two shirts in the Covent Garden store. The service was great, I was measured for my size and also treated to a whisky whilst trying on the shirts! I am broad and have always struggled to find a shirt that isn’t too long when untucked. The UNTUCKit shirts look great and I recently purchased two of the linen shirts which I am very happy with. I found the website helpful and the purchase was made easy as I knew my size.