Upad - The UK's largest online letting agent 

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Rated 1 out of 5 stars

Unless. I am a landlord. UPAD took my money, failed to advertise my property then failed to respond to phone calls & emails. THIS IS A FRAUDULENT COMPANY. DO NOT USE!

Rated 1 out of 5 stars

I strongly advise against using this company. They are completely fraudulent. If you choose to use their services, you are making a big mistake. After receiving your payment, they will not answer your... See more

Rated 2 out of 5 stars

I agree with David below. I was a landlord and used Upad for several years very happily. They went bust, having taken £70 just a few days before to renew my tenancy agreement. I never got my money bac... See more

Rated 1 out of 5 stars

I don't think this is a real company it must be a scam. I enquired 3 times about a property on Rightmove and no one ever responds. The telephone number just goes to a robot with no option to actually... See more

Company details

  1. Real Estate Rental Agency

Information provided by various external sources

Our website empowers Landlords to find the right tenant quickly on Rightmove, Zoopla and PrimeLocation. Our ARLA-qualified Account Managers provide personal support at every stage of the process. Focussing on customer service has made us the UK's largest online letting agent. Today we advertise over 1,000 a month and over 15,000 Landlords now use our services.


Contact info

All reviews

(1,352)

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Rated 3 out of 5 stars

System maybe too complicated?

As a landlord I can't see what the potential tenant has to do, but they contacted me three times during the referencing process as they couldn't use the system. Perhaps this could be simplified?

February 24, 2021
Rated 1 out of 5 stars

Awful service

Awful service. Wasted 5 days of my time when I could of been advertising for tenants!! Used Upad before no issues at all but definitely won’t use again. I went for UPay on success and was told a photographer would be out. Received a message the morning they were due to say they won’t be coming. Will now use an agent!

February 15, 2021
Unprompted review
Rated 5 out of 5 stars

Great online service

Super fast advertising of the property, (within an hour).
Message from upad , then phone call from person looking to rent.
Can change a photo anytime.
Would recommend, for being great value and efficient

February 1, 2021
Rated 5 out of 5 stars

Another happy customer

I am pleased with the services received from Upad. Got 50% of our tenants from their plaform. Although a bit expensive, but worth the cost.
Another happy customers Upad. Weldone

January 17, 2021
Rated 5 out of 5 stars

I have used Upad to let two properties…

I have used Upad to let two properties over the past fifteen years. Not big time landlords but we have never had any trouble getting new tenants . The site is very easy to follow and the results look just as professional as all of the other properties on the major property sites. A straightforward and inexpensive way of advertising your property, fantastic !

December 16, 2020
Rated 4 out of 5 stars

I used Upad once again to advertise my…

I used Upad once again to advertise my property. It was totally straight forward with no glitches & I had my house advertised. Within days I had a huge amount of interest & the following weekend I had a Tenant lined up! Would use again in the future.

December 16, 2020
Rated 1 out of 5 stars

Poor service, if you can call it that.

My gripe is poor service.

Now, I believe, part of Howdy. Rymes with lowsy.

For example, I asked for keys and fob to be returned. Was promised would, but never happened. Cost loads of grief and £30.

November 24, 2020
Unprompted review
Rated 5 out of 5 stars

Great service for self-managed properties

I use Upad service when I need to find new tenants for my rental properties. I had successfully advertised and found tenants without involvement of the letting agent and extra fees. Upad offers exactly what I need to advertise across most popular property search platforms. Additional services, such as reference check, inventory, etc are offered too.

October 19, 2020
Rated 5 out of 5 stars

Good way to advertise a rental

I have used this service many times with a discount via the guild of residential landlords. I've always found it to be efficient and effective. It's good to be able to say something positive about a company for a change

October 15, 2020
Rated 5 out of 5 stars

Sometimes 5 stars are not enough.

I have been a UPAD customer for years. They have emerged from the recent blip stronger than ever. Excellent support and customer service... and super fast listing.... within 4 hours of asking UPAD to advertise my property I had my next tenant through rightmove and they started referencing which UPAD arranged and was completed promptly. Sometimes 5 stars are not enough.

October 13, 2020
Rated 1 out of 5 stars

i reviewed this company back in 2017…

i reviewed this company back in 2017 and they gave me a 'free trip' because they at least they acknowledged they had been hopeless. so i just used that free trip. could they have performed any worse than last time. yes....on steroids. incompetent beyond reason. utterly hopeless and lazy and incapable of doing anything right. never again.

October 12, 2020
Unprompted review
Rated 1 out of 5 stars

3rd time using Upad and it has turned from good to terrible.

Used the company 3 times now as a landlord, first 2 times they were very good. However since the company changed hands the company has really gone downhill. Online account no longer works as it should, always on hold for at least 30 minutes before you speak to anyone (if you dont get cut off first!) Asked for a refund and it took them weeks to process. Avoid if you dont want to look unprofessional to clients through no fault of your own.

August 24, 2020
Unprompted review
Rated 1 out of 5 stars

These wasted my time when I tried to…

These wasted my time when I tried to let my property. Went bust & did not refund me. Now I see that they have miraculously come back to life but I am still out of pocket & would question their business

August 7, 2020
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use
Puts you in control of your own property
By pass greedy agents fees and chose your own tenants

July 26, 2020
Unprompted review

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