Upad - The UK's largest online letting agent 

Your service is a shambles. Avoid at all costs.

Here's what's happened so far (i am a landlord):

1, one of my tenants was not displayed in my enquiries list despite getting numerous emails from Upad confirming the enquiry. This meant I could not reference them
2. your language is extremely misleading. I thought that i had bought tenant referencing when I purchased Uchoose Plus as it states " we will help you with tenant referencing". that's not the case and it's an extra charge. False advertising
3. you have sent 4 incorrect emails to my prospective tenants with the wrong amounts for collection causing confusion and lack of trust between me and them
4. you have sent me 6 draft ASTs and then cancelled them.

I have now lost all confidence in your service. I will never use you again despite being a repeat customer as I used you in 2015 under the old management.Clearly your IT systems are broken. What's more it's impossible to speak to a human being as no one ever answers the phone or calls you back

Easy to use, cost effective and providing every other service needed, eg references etc. When phoned staff always helpful - so the complete service of an Agent at a fraction of the cost. Sally

Very easy to use. Excellent way for Landlords to manage their own rentals and have access to Rightmove etc. Was sad to see that there was a break in service due to take-over/merger arrangements and in the meantime went elsewhere which wasn't so good. Pleased now to be able to have access to Upad again. Being able to save photos and property descriptions for future use does save me loads of time and I just have to review and make sure that wording still applies.
Always recommend Upad to other Landlords whom we know. This time however, we rented through word of mouth. The last enquiry which came from you had a telephone number of the prospective tenant which didn't work.

For me Upad is easy to use and effective way to find a tenant without using a high street agent. I am able to do the viewings and paperwork myself so have always used UChoose - the basic service. Four successful lettings have been made through Upad.
In my experience the customer service has been very good. They were quick to return my call today and help with all my queries.

Really easy platform to use and very efficient service.

Efficient service to get property listed promptly and welcome assistance from your account manager to help get the adverts looking good. Cost effective

I agree with David below. I was a landlord and used Upad for several years very happily. They went bust, having taken £70 just a few days before to renew my tenancy agreement. I never got my money back. And was somewhat incensed to find emails in my inbox advertising their relaunch. No priority given to loyal previous customers.

So easy to advertise and let a property at a very reasonable price.

Excellent as always, so glad they are back … found my perfect tenants in just 3 days. Would definitely recommend

Really disappointed by the way we've been treated by Upad. The company went into administration as we were completing a new tenancy agreement in October which meant we didn't get all the services we paid for as Landlords. Upad started trading again under new ownership but were never in contact to let us know, even though we were chasing them for weeks. We just realise they were up and running again so called to ask for some simple information and they wouldn't provide it, even though we're current Upad clients. So much for looking after your Landlords. I wouldn't recommend using Upad, I think there are safer more customer focused alternatives available.

New Tenants within 2 weeks and this is now the 6th time I've used Upad. Would highly recommend to all landlords

What a scam. They took my money literally the day before going into administration, now they won’t answer any of my emails or calls, and won’t refund my money. They took my money knowing they wouldn’t be able to provide the service I’ve paid for. I will be taking this further!

Disappointing service.
As a former tenant of a property in London I was left frustrated and confused about their customer service.
Firstly on trying to phone them to arrange my departure I could not get through to the correct team and the woman I spoke to was rude and unhelpful.
When I was finally provided with an email (not person on the other side of the phone, apparently this is not allowed!) I was then put in contact with a team member who was being fed completely different information on costs for leaving a property in comparison to my landlord (it felt like they thought I would not be in contact with my landlord about this!).
Once that entire matter was cleared up they then charged me £95+VAT for an inventory they never completed and now refuse to respond to my emails and refund me the amount - an extremely disappointing service.

In the past I have praised Upad for their service, but now my current experience has made me angry and I can't proceed with getting the chosen tenancy sorted. I have now called Upad 25 times. (answer machine is all you get) I've requested a callback but nobody ever calls. I've sent about 8 emails both via the support system and their help email address. Not one reply !! I even booked a call back via their website for 4pm on Wednesday and they didn’t call me. Tried to contact Upad and James Davis via facebook and twitter but no response. The service is appalling!! You can never get to speak to anyone!! To be honest I thought the company had gone out of business as no-one is there! I have paid UPad for referencing and Tenancy agreement set-up and have had to use another company to get this completed because Upad cannot be bothered now they have my money. What a joke !! I am going to try and get a refund but as I cannot actual get a response from anyone I doubt that will happen. I can't believe a company can get away with this!! I would now NOT recommend them at all if you want to keep your sanity.

I have been a long term user of uPad and its as good as it always have been.
Except this pesky evaluation .... I have completed a positive evaluation on-line soon after I stopped buy listing, but I've since received 2 of these Trustpilot (who ever they are ...?) asking repeatedly the same thing. Why?
Its frustrating and leaves a sour taste ... unnecessarily.

I really liked the new feature of encouraging prospective tenants to introduce themselves via their own profile. I gave them priority when making appointments to view my property. It also helps when they are able to send an introductory email as well.

I have used Upad 3 times in the past and have been completely satisfied with the professionalism of all the staff that I have dealt with over the last few years. Communication with the staff of Upad has always been excellent and all the administration and paperwork has gone through very smoothly and successfully each time.

Just recently, I used Upad again and communication between myself and Sidonia Fuleki, the Lettings Coordinator and Mirela Tufoiu, the Account Manager, was excellent. There was a deadline to meet, to complete all the administration and paperwork, in order for the new tenant to move into my property, before I went on holiday. They both did their utmost to facilitate this, for both myself and the new tenant, and the "move in" went smoothly and successfully, just in time. It is the first time my tenant has used Upad and she was also very impressed with their service. We both thank Sidonia and Mirela for all their help.

UPAD always find me tenants very quickly. Great company working for me! Other services are also brilliant, ie inventory management, etc. I also appreciate the discount opportunities they offer, but you need to be quick, these offers normally last only 24 or 36 hours! Highly recommend UPAD.