Upad - The UK's largest online letting agent 

UPAD provides such an accessible and easy service, from initial set up of the property details to providing quick responses and information regarding tenant enquiries.
Overall, the ease of the online system makes advertising your property a dream to work with and all of the advice and articles available in the UPAD site, allows us to be reminded of some of the little things and indeed, the areas to remain compliant.
I have used this service before and the speed at which every element of getting a tenant in situ is a fabulous experience.
Thanks UPAD for an efficient, reliable and professionally run service.

Upad are a really great letting agent. They take all the hard work out of renting, but you stay in control. The fees are transparent, the staff knowledgeable, helpful and always available. A really great service

Whilst I was really impressed when I used Upad two years ago, and still remain a supporter I am really disappointed in one aspect of their business model. Their promotion of No Letting Go as a suggested Inventory Company. As a new landlord two years ago, and still one that is learning the ropes, I did not realise how poor the Inventory system this company employ is. The inventories conducted on my flat have been lacking in numerous ways.. The latest Check Out resulted in me noting over 30 areas of glaring omissions, inconsistencies and bias not to mention a brevity of detail. This will ultimately result no doubt in taking NLG to the Trading Standards on this issue. I would urge all UPAD users not to use them or certainly their Sutton Franchise as the Inventories are not fit for purpose.

provide a very helpful and quick service

UPAD provide a quick and easy way to market properties. I 9/10 am able to find a tenant through them. Whenever we have to call all staff are helpful & polite. HIGHLY RECOMMEND.

Simple, secure site to use. Listing gets onto rightmove for a fraction of the cost of high street estate agents. As landlords we like to conduct the viewings ourself as we can select the best fit. UPAD makes the process very simple.

Notice fees are higher from last time and seriously considering high street local agent next time. Pay more but easier to contact and better local knowledge.

Easy to set up, 2nd time using them.
1st time all the pics were taken, it was quick and easy, they even helped with the ad and referencing process.
2nd time, I just logged in and all the same details were saved so I had re-advertised in a matter of minutes.

On both occasions I had 50 enquiries within 3 days.

Advertising via UPAD generated several bona-fide enquiries and the flat is now let. No problems encountered with the process. It was good value for money.

Cheaper and more efficient than agents. I would recommend.

Not as good as it used to be - and more expensive - will use openrent next time.

A reliable platform where you can easily view your property portfolio in one place and order services as required. I loaded data approx 18 months before it was required and it was good to know everything was ready to go when required. It takes a few hours for the ad to go live.
Tenant enquiries come through almost instantaneously on your phone by text. An email is also sent although this seems to take slightly longer, sometime sup to an hour later.

Easy to use, very straightforward explanations about what you needed to do (and when) and a very helpful Help Desk. Would recommend and use again

I let my flat the next day! I also got free photos with the ad. I will definitely use UPad again

The advert went live in the afternoon and I had a tenant by lunchtime the next day.

Great experience. User friendly.

Used Upad for many years for Tenant finding
And only had positive experiences.

Back in 2014 I wrote a glowing report for Upad on here... how times have changed!

Advertising the property is still an easy process but getting to speak with an account manager is almost impossible. Upad now uses some call answering and message transfer service who inform you that someone from Upad will contact you within 48 hours... 48 HOURS! :( I called last Friday, and as of midday Monday, I'm still waiting. This is not the first time this has happened.

Its such a shame. Upad used to be so customer driven and responsive, but not any more. As a result, I'll be looking for an alternative online estate agent in the future.

The thing I like about UPAD is the guidance and flexibility. They check your ad to make sure it’s sensible before it goes out, and you are able to make changes and even put the advert on hold when you’ve found prospective tenants should they fall through. I’ve been using UPAD for 5 years now and I still come back every time.