Upad - The UK's largest online letting agent 

Yes they try to sell you a lot of services, but you don't have to buy them. UPAD works as it says on the tin. I usually get a tenant within the first week

I would have given 5 stars but for the poor initial contact with a switchboard . My previous experience was a of establishing a meaningful contact with an advisor comparatively quickly.

Once contact was made the experience has worked like clockwork.

Thank you. S.

Upad works. I have used it about four times and it is efficient and friendly when help is needed.

In reply to Upad's reply to my complaint. Why should I pay to arrange a service prior to its acceptable delivery, you should pay for the service when received with an acceptable quality provided. If the quality of photographs taken are not reasonable why do they not offer to retake the photographs. There is no facility to approve their services. I re-iterate my previous comments.
Beware Landlords their U pay on Success service is a scam. As soon as you contract their services you will be charged irrespective of whether services are actually provided or of an acceptable standard.
Any complainants are referred to their standard terms and conditions.

Great website full of advice and help.
Thank you UPad team.

Very disappointed! Impossible to get through via the phone, continually going through to the overflow team who are unable to help. I have used Upad for tenancy agreements on quite a few properties, but will now look for an alternative supplier. Such a shame to see a decline in service.

Impossible to contact.
Phone calls not returned.
I have spent £10,000 advertising since 2014 as a large private landlord and merely wanted a price to buy more credits.
Upad clearly do not want my business
Open rent will gain from their loss.
A prime example of a company growing too quickly and failing to service their core customers.

Very easy to use portal and I had enough tenant interest to let the property on the first day of viewings.

Have used Upad a few times and every time have found quality long term tenants quickly.

This company allows me, as an independent landlord, access to all the major property portalls.
Prospect's details, direct to my smartphone.
Do seem to weed out the poorer quality of applicants, by not being some web portalls.
Used this company since its inception.
Tried others periodically, just do not match the quality of applicants.

Upad is first rate for a landlord like me who only wants to get his properties online via Rightmove. I have recently sensed an attempt by Upad to market its other services more aggressively than in the past. This is understandable, and will suit many landlords, though not me.

Very easy to use the portal as well as reps available on the phone to advise.

I had a very demanding tenant who wished to move in the next day! Referencing was completed in 24 hours, an inventory booked and the electronic signing of the agreement allowed him to move in soon after.

Thank you

Very easy to use with good guidelines for adverts and selecting tenants. I got 21 enquiries within a week of going live with the advert and now have a tenant in place. Thanks Upad. second time I've used the service and won't be looking anywhere else in the future.

Just used UPAD for the 2nd time. Advert was only live for 4 days! UPAD is easy to use & I have found the customer service great in the past. Also a useful source of information to remind me of what I need to provide my tenant with before they move in.

Super professional and helpful staffs.
I would like to thank a number of people helping me in advertising and follow up on my property rental: first and the most helpful person was Pouria. "a 5 starts expert with in-depth knowledge and a positive attitude". Kilian and Linda were also very responsive and nice characters.
Well done Upad!

A simple process to follow which provides the same platform as high street agents without the cost. The system allows you to advertise your property on the best web sites within a couple of hours. I prefer to interview all of our prospective tenants on a face to face basis; this normally precludes any problems later on. An excellent service!

Five years ago they were brilliant, but now they have become a real joke! All calls (for landlords and tenants) now go through a call centre. You can never speak to an account manager no matter what time of the day you call. No one returns your calls or email enquiries; I've been waiting for over a week. I cannot access my account, I cannot edit my property details, I am not receiving leads from potential tenants (I have received many complaints about this) and they are also getting things such as names and contact details wrong. To top it all off they re-write our adverts and remove things from them that mean you get dozens of calls from the sorts of tenants that you are not even targeting. I'm also not receiving my invoices from them! This is the first time that I have failed to rent a property through them within a few days/weeks. I will be closing my account and going elsewhere.

Amazing service!! Upad make it so easy! Everything is online and just all incredibly simple. It’s my first time using Upad’s services and I won’t be looking back. There is always an account manager available to discuss anything and they resolved issues quickly and efficiently. I’ve been so impressed by Upad and would highly recommend them.