I wish I read reviews from here before wasting money. Order made 9th April - arrived 16th April. Communication not bad but nothing direct. Company lied about Royal Mail, it was delivered by Y... See more
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The product works well as advertised. The designs are really cute and my toddler loves picking out which ones he will wear. We use them as overnight undies in case of an accident. I like that there is... See more
Very helpful, excellent customer service& quick responses. Extremely helpful given my 2 year old has type 1 diabetes and didn’t know weather this would be helpful As he wees a lot more then the aver... See more
Order #1313539, arrived in decent time. Shipped from China via YanWen Express. Opened order immediately after arrival on 21 April 2026, instantly hit with an incredibly strong, headache-inducing, chem... See more
Company details
Written by the company
We help parents succeed at potty training by making it easier and less stressful for both parent and child. Our proven approach gets little ones out of diapers faster, saving families time, money, and frustration while giving them the confidence to move forward. We understand the challenges of potty training, which is why thousands of parents trust us to help their children reach this important milestone.
Contact info
United States
- hello@upairy.com
- upairy.com
Breach of guidelines
Expensive Mistake
Bought these based on all the positive reviews.
First the positives: Upairy, as a company, are wonderful and replaced my whole order, at no extra charge when I made a mistake on it. I did say I was more than happy to return the pants I no longer needed (new and unused) but they were happy without them back.
They are soft, vibrant and my LO loved the bold colourful designs.
Now the negatives:
I have seen mention of the Chinese labels - I contacted upairy about this, as mine had clear Chinese writing on... they assured me that, as long as I ordered via the website, they were genuine products.
My LO tried on one pair and weed straight through them... pants, trousers and socks were absolutely soaked... thought, maybe it's a fluke and it was just a really big wee. Nope it happened again the next time, leaked straight through.
They also take ages to dry.
All in all, I really wish I hadn't wasted my money.
January 31, 2025
Unprompted review
Skeptical nurse mom approved
As a nurse, I'm pretty skeptical of any product claiming to be leak-proof - I've seen it all. But these actually work. Three weeks of accidents (including two explosive ones after lots of juice) and not a single leak through to clothes or furniture. They're not meant to be worn for hours like diapers, but for active potty training they're perfect.
February 4, 2025
Not leak proof at all. Expensive disappointing mistaje
Ordered these before christmas for my child hoping that the promise this was the potty training solution was true. I even got the inserts and followed size charting but they didn't fit inside the pants. Contact customer service. They said I had the wrong size and would send replacements. They sent replacements that were the same size and no inserts. When I brought this up I was told the inserts I bought would be fine. I tried them in the house and my child's clothes were soaked through. Tried a different pair in the car and had to clean the seat. Very costly mistake and got no refund. Would not recommend
November 1, 2024
Unprompted review
Absolutely nothing leakproof about…
Absolutely nothing leakproof about these. Might as well be in pants. What a waste of time and money!
Shipped from China and came 2 weeks after I ordered. Covered in Chinese writing. Just cheap crap so don't bother. Might as well just wear pants.
January 12, 2025
Unprompted review
Not leakproof at all!
Bought 10 pairs of these during the Black Friday sales. Took just under a month to arrive from China, and not even branded with Upairy, just random Chinese writing on the tag. My daughter wet through straight away, and even a small accident came straight through the pants, despite the pants fitting perfectly. Was really disappointed considering these we marketed as being “leak proof”. I would not recommend these. Bonds Oopsies are much better.
December 24, 2024
Unprompted review
Reply from UpAiry
Hi Nicole,
Thank you for sharing your experience. I understand your frustration with both the shipping delay and the performance issues you've experienced.
The leak-proof feature of our training pants relies on proper fit and use. We'd love to help troubleshoot what might have gone wrong and make this right for you. Many parents find that small adjustments in size or how they're worn can make a big difference in performance.
Please email us at hello@upairy.com with your order details so we can send you a replacement set and work with you to ensure you get the results our training pants are designed to deliver.
Best regards,
The UpAiry Team
Purchased 5 of these "underwear," had…
Purchased 5 of these "underwear," had to change it 3 times in 1 hour. Definitely did not hold any urine, might as well had basic underwear, and these are expensive. And please upsize, they fit tight.
December 26, 2024
Unprompted review
Reply from UpAiry
Hi Linda,
Thank you for sharing your feedback. We understand your frustration and would like to help. From your experience with the fit and leaks, it sounds like sizing might be the main issue here. Our leak-proof technology works best when there's a proper fit - too tight can actually compromise the leak-proof barrier.
Here are a few quick tips that often help:
- Going up one size typically provides better coverage and leak protection
- The waistband should be snug but not tight
- Leg openings shouldn't leave gaps or dig in
Please email us at hello@upairy.com with your order number. We'd like to send you the next size up to ensure you get the leak-proof performance our training pants are designed to provide.
Best regards,
The UpAiry Team
DON’T EVEN THINK ABOUT BUYING THESE
Honestly I’m glad I didn’t pay full price for these. They were having a sale and I got over $100 off but still, I paid $97 for basically underwear. They are 100% NOT leak proof. We went through 3 pairs in an hour and my daughter soaked through her clothes each time. The designs were cute but I found it odd that the brand name is no where on the training underwear or on the tags. It’s all in like Chinese writing. Shipping was relatively quick considering that these came from China. I bought them on 11/21/24 and received them on 12/5/24
December 5, 2024
Unprompted review
Reply from UpAiry
Hi Naomi,
Thank you for your detailed feedback. We're genuinely sorry to hear about your experience, as this isn't typical of what our customers usually report.
Could you please email us at hello@upairy.com with your order details? We'd like to look into this further to understand what happened. We use a specific leak-proof technology in all our training pants, and if they're not performing as they should, we want to make it right.
We're actively working to remove fake versions of our products from platforms like Amazon and other marketplaces, as these counterfeits can damage parent's trust and, more importantly, don't provide the leak-proof protection our genuine products are known for and come in horrific packaging.
Sometimes fit can affect the leak-proof performance - if the size isn't quite right, this can lead to leaks. But regardless of the cause, we stand behind our products and want to ensure you have a positive experience with UpAiry.
Please reach out so we can send you a replacement set and work with you to get the right fit and performance you should expect from our training pants.
Best regards,
The UpAiry Team
False advertising
False advertising. Claim to be leakproof which is 100% untrue. They work exactly the same as any underwear ( non potty training underwear) but 10x more expensive. Complete waste of money. I bought 5 and all are exactly the same.
September 15, 2024
Unprompted review
Reply from UpAiry
Hi Moniszka,
Thank you for sharing your experience. We understand your frustration, and we want to help identify what might have gone wrong. The leak-proof performance of our training pants depends on several important factors:
Sizing: If the underwear is too loose or too tight, it can affect the leak-proof barrier. Our size chart is designed to ensure a snug but comfortable fit.
Usage: While our underwear is leak-proof, it's designed for active potty training - not as a diaper replacement. The pants should be changed promptly after accidents to maintain effectiveness.
Fit Check: The waistband should sit at the natural waist, and the leg openings should fit snugly but comfortably. If there are gaps, leaks can occur.
Please reach out to our customer service team at hello@upairy.com - we'd love to help troubleshoot the fit and ensure you're getting the best results. Many parents find success after adjusting the size or fit, and we want to make sure you have the same positive experience.
Best regards,
The UpAiry Team
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