Uppbeat Reviews 1,991

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 343 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including the smooth user experience. However, some people mentioned minor drawbacks such as the lack of music trim options or a desire for more diverse music selections beyond lo-fi. A few other people also felt that the preview experience could be smoother and wished for sound files to be grouped into collections.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's responsiveness and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers appreciating the quick and... See more

User experience

Customers consistently note positive experiences with user experience, finding the platform easy to use for... See more

Service

People report positive experiences with service, often highlighting the outstanding assistance and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm new to content creation and want music that supports real musicians and works well with my videos. So far so good with Uppbeat. I can audition many music tracks that are original, not just AI gen... See more

Company replied

Rated 5 out of 5 stars

I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response... See more

Company replied

Rated 5 out of 5 stars

Any issue you have they'll take care of you swiftly. My boy O'Brein got in touch with me about the situation with my playlists acting goofy and they squashed the bug in a quickness. That's what i'm... See more

Company replied

Rated 5 out of 5 stars

I reached out to Uppbeat Customer Service after my 3 free downloadable Lut's were not showing in my Account. Dano O'Brien responded quickly, helped troubleshoot my issue and even sent me a link to d... See more

Company replied


Company details

  1. Music Producer
  2. Media Company
  3. Music Management and Promotion
  4. Music Publisher
  5. Video Editing Service
  6. Video Production Service

About Uppbeat

Written by the company

Uppbeat is a gamechanging music, sound effects and motion graphics platform for YouTubers, live-streamers, podcasters & social media content creators.

Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.

Start now with a free account and transform your content with Uppbeat.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good in comparison to others

In terms of ease of use and price few other sites offer the same benefits as Uppbeat. When using royalty free music I rarely have to worry about Youtube copy right strikes and when I do they are quickly resolved.

May 22, 2026
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Reply from Uppbeat

This is great to hear! We're so glad to hear you're enjoying Uppbeat.

Rated 1 out of 5 stars

They scammed me

They scammed me.
Before signing up, they promised three free downloads.
After I registered, it turned out that I have to pay to download anything.
Liars.

May 31, 2026
Unprompted review
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Reply from Uppbeat

Hi Peter,

Rachel here from Uppbeat. We really appreciate this feedback and I'm sorry your initial experience with Uppbeat wasn't what we'd hoped for.

Please rest assured that all Uppbeat Free users will receive 3x free downloads upon sign-up. These 3x downloads can be used to download any free asset, of which approximately 30% of our catalog is available to Uppbeat Free users.

However, any premium assets will be marked with a pink star symbol. These premium assets are only available to subscription holders, so you'll be prompted to upgrade if you've tried to download this type of asset.

I hope this helps, and I'm sorry again for any confusion caused here. If you'd like any further assistance, we'd be more than happy to help: https://uppbeat.io/help-center/contact-form

Thank you again for taking the time to provide us with this feedback.

Kind regards,
Rachel

Rated 5 out of 5 stars

Very fast response

Very fast response, problem solved quickly and easily. Thank you!

June 1, 2026
Unprompted review
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Reply from Uppbeat

We're so happy to have helped!

Rated 5 out of 5 stars

So many resources!!

So many options, so many resources!! Feels like a never ending list of tools and my favorite part is being able to safely use everything for videos I use for my business without any worry about copyright laws!! Love this site 🙌🏾

May 23, 2026
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Reply from Uppbeat

Thanks so much, Kat! Me and the team really appreciate this feedback, and we're so glad to hear you're enjoying Uppbeat :)

Rated 1 out of 5 stars

not gonna go to uppbeat, waste my time

They lied!! its not free

May 28, 2026
Unprompted review
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Reply from Uppbeat

Hi Ray,

Rachel from Uppbeat here, thanks for taking the time to provide us with this feedback. We're so sorry you haven't enjoyed your initial experience with Uppbeat, and I'm keen to help as best I can.

Just to confirm, approximately 30% of our catalog is available to Uppbeat Free users, across all asset types. Any premium assets which require a subscription will be marked with a pink star, and will prompt you to upgrade if you've tried to download this type of asset on a Free account.

If you're looking for a particular asset to download, we'd be happy to help find an alternative Free version for you. If you'd like any assistance, please don't hesitate to get in touch with us, and we'll be here to help: https://uppbeat.io/help-center/contact-form

Thank you again for taking the time to provide us with this feedback, and looking forward to hearing from you.

Kind regards,
Rachel

Rated 5 out of 5 stars

Great service and product

Great service. Wide range of music, motion graphics and stock footage. I use it on my channel Unprompted Frames and the fact that I could safelist my channel and not worry about copyright claims is the cherry on top. Also one of the cheapest in the market.

May 20, 2026
Unprompted review
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Reply from Uppbeat

Thanks Lakshmi! We're so happy to hear you're enjoying Uppbeat :)

Rated 5 out of 5 stars

This is what customer service is…

This is what customer service is supposed to be like! Rachel has gone above and beyond to work with my organization and me on our painful vendor requirements. I can't tell you how professional, patient and communicative she has been. A true gem and the standard of care I wish all companies provided.

May 18, 2026
Unprompted review
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Reply from Uppbeat

Ah, thank you Darren, this is so lovely to hear!

Rated 5 out of 5 stars

What made the experience great is that…

What made the experience great is that the agent was detailed and was ready to help get my copyright problems resolved quickly. Uppbeat has been great at helping resolve my concerns.

May 14, 2026
Unprompted review
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Reply from Uppbeat

This is so great to hear Aaron! We're always on hand to help.

Rated 5 out of 5 stars

Amazing customer service

I had a few issues with a YouTube dispute but Dano from Uppbeat really helped out and got me sorted.

I love all the SFX and music that’s available from the site. It really brings our podcast to life.

Thank you, great customer service.

May 14, 2026
Unprompted review
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Reply from Uppbeat

Thanks Liam! We're so glad Dano could assist in resolving this for you, and to hear that you're enjoying Uppbeat :)

Rated 5 out of 5 stars

The fact that I can just pick music and…

The fact that I can just pick music and add to my videos without worrying about all that copyright stuff is a stress reliever. So many sounds to pick from! I'm just starting out and I'm still learning. I know that I am putting the music I am using in the wrong spot when I post, but I can't seem to figure out how to add the music I'm using in the right spot. But I do post it in the descriptions even though we don't have to. If you are thinking about using Uppbeat for posting on social media, DO IT!

May 1, 2026
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Reply from Uppbeat

Hey Dana! We're so glad to hear you're enjoying Uppbeat :)

If we can ever advise on anything, please don't hesitate to get in touch with our Support team and we'll be happy to advise however we can.

Rated 5 out of 5 stars

I appreciate the quality and care that…

I appreciate the quality and care that Racheal has helped with. I would recommend this website to others because of the great service.

May 12, 2026
Unprompted review
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Reply from Uppbeat

Thanks so much Brandon! We're happy to help at any time :)

Rated 5 out of 5 stars

I have enjoyed using Uppbeat to source…

I have enjoyed using Uppbeat to source music and sound effects. Recently I got a copyright claim on YouTube. I reached out to their support after an unsuccessful attempt to use their claim release to. Dano from the support team responded very quickly. I rate him 10/10.

May 6, 2026
Unprompted review
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Reply from Uppbeat

We're so glad to hear you're enjoying Uppbeat and that we were able to help with this!

Rated 5 out of 5 stars

Excellent Customer Service

The Customer/Technical Services at Uppbeat was excellent. The service team were very proactive and extremely helpful in resolving my technical issues and finding a solution promptly. Well done.

April 24, 2026
Unprompted review
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Reply from Uppbeat

This is great to hear! We're always happy to help however we can.

Rated 5 out of 5 stars

Excellent website!

Excellent website! Any very impressive customer service. Rachel, in particular, was exceptional in answering all of my questions, and went further with some advice that was very helpful.

March 17, 2026
Unprompted review
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Reply from Uppbeat

Thanks, John! We're so happy to have helped :)

Rated 5 out of 5 stars

Can't fault Uppbeat

Can't fault Uppbeat. Dano from the support team was very helpful when I submitted a query through their website. Good experience.

May 5, 2026
Unprompted review
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Reply from Uppbeat

Thanks Aoife! We're so glad - please don't hesitate to get back in touch if we can ever assist in future at all :)

Rated 5 out of 5 stars

Great customer service

Answered my question quickly, and with a real human answer.

May 2, 2026
Unprompted review
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Reply from Uppbeat

Hey Anne! We're always happy to help :)

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