Uppbeat Reviews 1,991

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 343 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including the smooth user experience. However, some people mentioned minor drawbacks such as the lack of music trim options or a desire for more diverse music selections beyond lo-fi. A few other people also felt that the preview experience could be smoother and wished for sound files to be grouped into collections.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's responsiveness and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers appreciating the quick and... See more

User experience

Customers consistently note positive experiences with user experience, finding the platform easy to use for... See more

Service

People report positive experiences with service, often highlighting the outstanding assistance and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm new to content creation and want music that supports real musicians and works well with my videos. So far so good with Uppbeat. I can audition many music tracks that are original, not just AI gen... See more

Company replied

Rated 5 out of 5 stars

I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response... See more

Company replied

Rated 5 out of 5 stars

Any issue you have they'll take care of you swiftly. My boy O'Brein got in touch with me about the situation with my playlists acting goofy and they squashed the bug in a quickness. That's what i'm... See more

Company replied

Rated 5 out of 5 stars

I reached out to Uppbeat Customer Service after my 3 free downloadable Lut's were not showing in my Account. Dano O'Brien responded quickly, helped troubleshoot my issue and even sent me a link to d... See more

Company replied


Company details

  1. Music Producer
  2. Media Company
  3. Music Management and Promotion
  4. Music Publisher
  5. Video Editing Service
  6. Video Production Service

About Uppbeat

Written by the company

Uppbeat is a gamechanging music, sound effects and motion graphics platform for YouTubers, live-streamers, podcasters & social media content creators.

Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.

Start now with a free account and transform your content with Uppbeat.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy to use

Easy to use, licensing is easily understood, and this is by far one of the more robust and inexpensive library of everything.

January 4, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks Nathaniel, this is amazing to hear!

Rated 5 out of 5 stars

I really love this platform

I really love this platform, very good quality and very good price! They are definitely save my latest project. Moreover, the Customer service and the assistance is simply SPECIAL (@Dano: you know why!) 5 stars... Even 6 <3

April 20, 2026
Unprompted review
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Reply from Uppbeat

This is so great to hear Michela! Thanks so much for your kind words.

Rated 5 out of 5 stars

Customer service rep was top notch

Dano, my Uppbeat customer service rep, was incredibly helpful -- he really went the extra mile in answering my questions, and was unfailingly polite, professional and, well, upbeat! This counted as a positive experience with a help desk. Top notch!

May 1, 2026
Unprompted review
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Reply from Uppbeat

Hi Skylar! We're so glad Dano could help out :)

Rated 5 out of 5 stars

Rachel was as kind as ever

Rachel was as kind as ever, telling me straight up what the issue could be when my card was getting declined.
Other customer service reps should follow her steps because it was a blast finding out the issue in the end!

April 27, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much Justin! We're so glad we could help find a solution in the end :)

Rated 5 out of 5 stars

Amazing music library and service

Firstly, Uppbeat is a music library I have been using and will continue to use for some so many good reasons and to top it all, the team at Uppbeat (Rachel) was very helpful with resolving the some issues I was having downloading music.

My experience was very smooth and will highly recommend.

April 20, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

We're so glad to hear you're enjoying Uppbeat and that we were able to help!

Rated 4 out of 5 stars

This is a great company

This is a great company, I had an issue over payment prior to this review and they have since rectified it. Rachel was extremely helpful.

April 16, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much Ian! We're always happy to help.

Rated 5 out of 5 stars

Great service

Great service! My issue was resolved very quickly and efficiently. I really appreciate the prompt support and professionalism. Highly recommended!

April 16, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Ah, we're so happy to have helped out!

Rated 5 out of 5 stars

great people!

Speakin with Jennah and Rachel to help me get started has been absolutely amazing. they answered all my questions and gave me more tools to be able to fuel my content.

April 10, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks Carl! Happy creating!

Rated 5 out of 5 stars

Rachel was super helpful answering my…

Rachel was super helpful answering my queries. I have a more unique situation so wanted some guidance on how Uppbeat could work for me and Rachel explained everything clearly and honestly.

April 16, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hey Megan, we're so glad to have helped!

Rated 5 out of 5 stars

Subscription coverage question

I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response from a REAL HUMAN that explained exactly what I needed for my scenario. (Thank you Rachel!!) I also really love the variety of music. I've already found several incredible songs to support my videos. (Thank you artists!)

April 14, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Hey Katie! We're so happy we helped clarify this for you, and love to hear that you've been enjoying our music library too :)

Rated 5 out of 5 stars

I want to express my sincere gratitude…

I want to express my sincere gratitude to the customer support team for their outstanding service. I recently reached out with a request and was pleasantly surprised by how incredibly fast they responded. Not only was the communication prompt, but the team also showed great professionalism and attention to detail. They fully understood my situation and resolved my problem 100%, leaving no questions unanswered. It is rare to experience such a high level of customer care. Thank you so much for the quick, efficient, and stress-free resolution of my issue!

April 14, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much, Olya! We're so glad to have been able to help :)

Rated 5 out of 5 stars

Superb

Great! I started using this 2 years ago on the unpaid teir, now I pay 200 a year and it is fully worth it.

June 30, 2025
Unprompted review
Uppbeat logo

Reply from Uppbeat

This is great to hear, we love that you're enjoying Uppbeat!

Rated 5 out of 5 stars

I have used Uppbeat for many years now

I have used Uppbeat for many years now. I love the music and effects that are available to me. Plan on using the LUTZ next. Always found the time consuming part was to find music that was within the timeframe of my video clip(s). Thought I would make a suggestion and was replied to quickly. And wouldn't you know it there was a way to do it already that I just didn't know how to get to. Now it will be much faster to complete my videos!!

April 13, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Thanks so much Tony, we're so happy to have helped! Happy creating :)

Rated 5 out of 5 stars

I switched to Uppbeat after a year with…

I switched to Uppbeat after a year with another leading provider. I'm a small content creator (saying that still makes me cringe!) who values the importance of good music to accompany my travel/vanlife content. Uppbeat has so far delivered! And when you add to that a huge SFX and LUTs library, well, it's the complete deal. I have yet to fail at finding an appropriate song or piece of music to accompany my work.

April 11, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

Ah, thanks Darren, we're so glad to hear you're enjoying Uppbeat!

Rated 5 out of 5 stars

Such a great platform to help me with…

Such a great platform to help me with my edit. The most amazing thing is that you have a support team, willing and ready to help you at any time. I can feel safe and relaxed using assets from uppbeat.

April 8, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

That's lovely to hear, and we're so glad to have helped :)

Rated 5 out of 5 stars

Outstanding customer care

Outstanding customer care like this is becoming increasingly rare, which is why I am so grateful for Uppbeat’s support. When one of my YouTube videos was suddenly hit with a copyright claim, their team could not have been more helpful in working to get it removed. Even though I am only a small client, they treated my issue with real importance, and that level of service was genuinely impressive.

April 1, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

We're so glad to have helped!

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