Uppbeat Reviews 1,991

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 343 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including the smooth user experience. However, some people mentioned minor drawbacks such as the lack of music trim options or a desire for more diverse music selections beyond lo-fi. A few other people also felt that the preview experience could be smoother and wished for sound files to be grouped into collections.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's responsiveness and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers appreciating the quick and... See more

User experience

Customers consistently note positive experiences with user experience, finding the platform easy to use for... See more

Service

People report positive experiences with service, often highlighting the outstanding assistance and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm new to content creation and want music that supports real musicians and works well with my videos. So far so good with Uppbeat. I can audition many music tracks that are original, not just AI gen... See more

Company replied

Rated 5 out of 5 stars

I had a question about which subscription would cover my specific scenario. I couldn't figure it out via the website or the chat bot, so I reached out to their customer service. I received a response... See more

Company replied

Rated 5 out of 5 stars

Any issue you have they'll take care of you swiftly. My boy O'Brein got in touch with me about the situation with my playlists acting goofy and they squashed the bug in a quickness. That's what i'm... See more

Company replied

Rated 5 out of 5 stars

I reached out to Uppbeat Customer Service after my 3 free downloadable Lut's were not showing in my Account. Dano O'Brien responded quickly, helped troubleshoot my issue and even sent me a link to d... See more

Company replied


Company details

  1. Music Producer
  2. Media Company
  3. Music Management and Promotion
  4. Music Publisher
  5. Video Editing Service
  6. Video Production Service

About Uppbeat

Written by the company

Uppbeat is a gamechanging music, sound effects and motion graphics platform for YouTubers, live-streamers, podcasters & social media content creators.

Built for creators, by creators. Uppbeat offers easy access to high-quality creative assets to use in any content & with the guarantee of no copyright issues.

Start now with a free account and transform your content with Uppbeat.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

A large selection of audio

A large selection of audio, with many ways to refine your searches. Being able to protect my YouTube channel is a great relief.

March 23, 2026
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Reply from Uppbeat

Thanks so much, we're so glad to hear you're enjoying Uppbeat!

Rated 5 out of 5 stars

I had a really great experience with…

I had a really great experience with the Uppbeat customer support team. They were quick to respond, very professional, and genuinely helpful.

Rachel, in particular, took the time to understand my situation and resolved my issue very easy and quick, which made a huge difference in my workflow. I really appreciated how clearly everything was explained and how supportive the team was throughout the process.

It’s clear that Uppbeat cares about its users, and that level of support makes me feel confident continuing to use the platform for my projects. Highly recommended!

March 31, 2026
Unprompted review
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Reply from Uppbeat

Thanks so much for this, Ahmed! We are so glad to hear you're enjoying Uppbeat and to have helped with your workflow and projects :)

Rated 5 out of 5 stars

been using uppbeat for my youtube…

been using uppbeat for my youtube channel for about 6 months now and the music quality is genuinely better than what i was getting on other platforms. had a licensing question and Dano got back to me same day with a clear answer which i wasn't expecting honestly. only thing id like is more lo-fi options but thats a personal thing

March 29, 2026
Unprompted review
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Reply from Uppbeat

Thanks Evelyn, we're so glad to hear you've been enjoying Uppbeat! I'll be sure to pass your feedback onto the wider team, too :)

Rated 5 out of 5 stars

User friendly 😎

User friendly.
Easy and efficient customer service.
Good library of options.
Subscription isn’t too expensive.

March 26, 2026
Unprompted review
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Reply from Uppbeat

Thanks so much, Spayley!

Rated 5 out of 5 stars

The team is very supportive

The team is very supportive, very helpful.
The website is also easy-to-use and have many high quality materials. Couldn't leave without it right now. Will be glad to give a renew of subscription next year.

March 26, 2026
Unprompted review
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Reply from Uppbeat

Thanks Cora, we're so glad to hear you're enjoying using Uppbeat!

Rated 5 out of 5 stars

Best place to get music and more for your content!

Upbeat is a fantastic place to get music, sound effects and more for your content. They are always adding new music and other content to the site. But not only that- the support is honestly the best I’ve experienced. I had some issues with my account because I made a mistake so I reached out to the support team. They were so gracious and helpful to me. I really appreciated it! They are also budget friendly! I highly recommend them!

March 26, 2026
Unprompted review
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Reply from Uppbeat

Hey Cornelia, thanks so much for your kind words! We're really glad you're enjoying Uppbeat and that we've been able to help here :)

Rated 5 out of 5 stars

Support team

The help I received from Rachel from the support team was very practical, comprehensive, and at the same time maintained in a very pleasant tone

March 23, 2026
Unprompted review
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Reply from Uppbeat

Hey there Piotr, thanks so much for the kind words! We're so glad to have helped.

Rated 5 out of 5 stars

What makes me stick with upbeat is the…

What makes me stick with upbeat is the variety of music. I used epidemicsound but the music in upbeat is better suits me. Only drawback is upbeat doesnt have music trim option. Or the option to downgrade plans. We have to cancel subscription and then resubscribe to the plan suited.

March 24, 2026
Unprompted review
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Reply from Uppbeat

Thanks Bharath, this is great to hear :) We've actually got a new music trim feature coming soon to Uppbeat -- keep your eyes peeled!

Rated 5 out of 5 stars

Outstanding assistance from Dano O'Brien

I reached out to Uppbeat Customer Service after my 3 free downloadable Lut's were not showing in my Account. Dano O'Brien responded quickly, helped troubleshoot my issue and even sent me a link to download my Lut's. That's flat out Outstanding assistance and great advice. He's already reached out to the Technical Team to see what's causing my issue. Dano, thanks for the very quick and Outstanding assistance.

Mark Wells

March 16, 2026
Unprompted review
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Reply from Uppbeat

This is lovely to hear Mark, we're so glad to have helped with this! Happy creating :)

Rated 5 out of 5 stars

The support team was incredible…

The support team was incredible responsive and helpful! They got back to me in hours of my query and resolved it immediately, awesome job. The whole team provides great service, and uppbeat is a fantastic product!

March 19, 2026
Unprompted review
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Reply from Uppbeat

Thanks so much Steph, we really appreciate it!

Rated 5 out of 5 stars

Their contact is as good as their website.

I'm still trying the website for a few months. My question for contact them was specific, looking for a long generic FAQ or being on a loop talking to a bot was not an option.

I thought it could be brushed aside rather quickly like many contact e-mails often do, but it was answered fast, it was clear, and it was detailed.

I am very pleased with their services.

March 13, 2026
Unprompted review
Uppbeat logo

Reply from Uppbeat

We are so happy to have helped with this, Alexandre!

Rated 5 out of 5 stars

Helpful and attentive…

Rachel was very helpful and attentive in replying to queries. I would definitely recommend Upbeat, it has a fantastic selection of music that can be used in videos.

March 11, 2026
Unprompted review
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Reply from Uppbeat

Thanks so much, Angie!

Rated 4 out of 5 stars

Good variety of effects and music

Good variety of effects and music. The price is a little high for the lesser plan, imo, set at approximately 20% higher than what seems to be fair market. Filter and navigation on the site needs some tweaking, again, imo. Overall, I like what they have to offer!

March 9, 2026
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Reply from Uppbeat

Hey there Dawn, we're so glad to hear you've been enjoying Uppbeat so far :)

We're always looking to improve at Uppbeat, so we really appreciate you taking the time to provide us with this feedback. I'll be sure to raise this with the wider team!

Rated 5 out of 5 stars

Lovely support

I chose one year of Uppbeat as a gift to my friend. I wasn't sure how the subscription would be managed in that case and contacted their support. They explained everything to me in a very nice manner and did everything I needed to be done.

March 11, 2026
Unprompted review
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Reply from Uppbeat

We're so glad to have helped with this! Thank you for taking the time to leave us this review :)

Rated 1 out of 5 stars

They lie to us all, and they know it!

As other reviewers have stated, they blatantly lie on their website by displaying that an asset is available for free when it is absolutely not. Then they respond to our negative reaction by telling us we're "confused". See this dishonest and insulting reply to another user: "I'm really sorry for any confusion caused here". We aren't confused, you intentionally mislead us, and you know it. Luckily I used a fake burner email address to sign up as I always to with dodgy unknown sites like this.

March 1, 2026
Unprompted review
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Reply from Uppbeat

Hi Eric,

Rachel from Uppbeat here. We're so sorry your initial experience with Uppbeat hasn't been as we'd hoped.

Please rest assured that approximately 30% of our catalog is available to Uppbeat Free users -- any asset labelled without the pink star symbol is certainly available to download without a paid subscription required. Any asset with this pink star will require a subscription, so you may have been prompted to upgrade if you've tried to download this type of asset.

I'm sorry if this wasn't made clear upon original sign-up. This is never the Uppbeat experience we want our users to have, and we are truly sorry for any inconvenience or miscommunication on our part.

Our Support team would be more than happy to help find the perfect asset for you, and explore the assets you were unable to download originally, in case there may be an issue that we can further investigate. If you'd like to get in touch with us: https://uppbeat.io/help-center/contact-form

Thank you again for taking the time to provide us with this feedback, we'll certainly keep it in mind.

Kind regards,
Rachel

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