UPS Reviews 2,076

I received a notification that a package would be delivered to my address. I arranged to be at home during the specified delivery window, which was Tuesday, 03/06/2025, between 11:30 and 13:30.

However, the package did not arrive during this time. I was able to track the delivery vehicle on the map, but it never reached my location. Later, I received another notification stating that the delivery would occur before 19:00.

Now, the tracking information has disappeared from the map (see attached screenshot), and the status indicates that the package was not delivered and must be collected in person.

Is this consistent with your client-oriented service standards?

UPS espana is really bad. They are not capable of supporting the business. The customer service is poor and they are not able to read their own lables

They attempted delivery only once and was told will try again, but send the packet back to the original Sender in another country in less than 2 hours ! This happened in Barcelona.

UPS tricked me. My package was marked as “delivered,” but I never received it — no call, no notice, nothing. I’ve contacted them multiple times since December 2024. They just say an investigation was started, then never follow up. No refund, no answers. Now it’s May 2025, and it’s too late for my bank to help.
It feels like their system is designed to stall and avoid responsibility. This is not customer service — it’s a failure.

Firstly, their customs people are idiots. They will spend a whole 24-48 hours asking for the same document twice even when you provide it - if you want them to work instead of sitting on their backside, you need to phone their English speaking side to help whip them do the work.

Secondly, if you have elderly AND disabled family (and you EMPHASISE this with delivery notes asking the driver nicely how to deliver your package to them), guess what they do? Their driver acts like an entitled brat and DOES NOT HELP. My elderly and disabled father-in-law had to therefore deal with a 40kg package that the driver gets paid to handle with no help.

My advice? Just avoid. If you are a victim of this, phone them and seek compensation. These jokers won't learn until you make them hurt for their incompetence and heartless practices towards the sick and elderly.

Terrible. Said I wasn't in for collection when, I, my flatmate and doorman were. Tried to call, chat and went to the address where there was no office. Avoid at all costs. Terrible service. Barcelona.

They never ever deliver anything and just claim wrong address, you weren't home etc.

I had an item to return but UPS failed to collect and stated on the tracking that “they did a drive by and were unable to collect”

How exactly do you collect an item if you can’t be bothered to get out of your van and attend the apartment?

Why do so many couriers lie and treat people as stupid?

The worst ever company 4 deliveries to a home address all delivered to a ups pick up point no message no phone call no text no information given my friend stayed home as delivery was between 10 am and 2 pm but nothing from them it’s disgraceful and not acceptable from a company that ships world wide
And the delivery today doesn’t even tell us where it was delivered too just says delivered in future I will use DHL

I sent a parcel from Spain to the US and paid for a 48 hours express delivery. The parcel finally arrived after three months! What was meant to be a Christmas present for my daughter arrived in February. In the meantime, it was impossible to find out what had happened. The tracking status was not updated during weeks, impossible to contact support (is there actually a customer support beside a useless AI bot?). Of course no compensation or apology was given. Horrible and frustrating experience.

This company is basically a scam. They're a delivery company that doesn't deliver. They lie about making attempts to deliver and then force you to collect from their depot.

They do not deserve 1 star, all lies. Say that they have tried to deliver but my house camera shows nobody came to my home today, a scandal. Worst in all of Spain, lazy drivers. Now I have to do their job for them and collect my parcel.

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My delivery was supposed to be here Thursday, they said they tried to deliver it but it is lies. I was in all day. Now I am waiting today, it say delivery between 12.20 and 13.20 but again i don´t receive it. I need this item, very very important that I receive it before the weekend. Very bad service, don´t even deserve 1 star.

very bad service going every year worst !
they make me wait at home for 2 days
changing the delivery schedule every day
on 3-rd day l got an email to go to the pick up point !!
do they have respect for someone's time ???
outrageous !

I got an SMS on Thursday morning that my package would arrive on that day. It didn't. Then I got an SMS on Friday, saying it would come on Friday. It didn't. Then I got another SMS on that day, saying that it would come on Monday. But then, on Saturday morning, I got an SMS, that it would come on Saturday morning, and not on Monday. Then, during Saturday, it changed from Saturday morning to Saturday evening. Guess what, it didn't come. Now it is Monday, the tracking said it would be here before 10:40, now it is 14:00, and it still hasn't arrived. We cancelled and rescheduled our plans 4 times for nothing. Terrible service.

Useless unProfessional Shipping company. I’d give zero if I could. Drivers lie all the time and give the same lame excuses nobody believes. Avoid at all costs

It is second time I haven't received my package. Absolutely a disaster to use UPS in Spain. I was home, have video as documentation and nobody call my phone. Despite that received the attached from UPS when I tried to track my shipment.
"We were unable to deliver your package. It's on the way to a secure UPS Access Point™ location for pick up."

it's really unbelievable how badly UPS in Spain operates, especially the website, changing the addres never works ( Cambiar entrega
Parece que el sistema no puede completar esta solicitud. Visita nuestra página de contacto o indica el código de error 18225 cuando hables con uno de nuestros representantes de atención al cliente.), contact page returns an errors, login returns errors.
I've sent numerouns messages via contact form, not a single reply.

The service is not fit for purpose. The customer service is none existent. The process is so complicated that not even their own personnel know what they are doing. I will not recommend this currier. Taking your parcel on foot to the destination will be faster.

Would give no stars if it would allow. Package posted from uk on 4th December to Spain. Tracking said it had cleared customs on the 9th of December however it is just sitting in a warehouse. Each time I contacted ups they sent me more customs forms even though it had cleared customs. I have now completed 6 lots of the same forms and returned to them. Clearly I am not getting my package which was a Xmas present. I would never recommend ups to anyone. They are completely incompetent . My Aunt sends the same thing to us every year with no issues however this is the first time she has used Ups and will definitely be the last.
Update 4th Feb 2025
Unbelievable….UPS have now returned my parcel to sender in UK. My Package was finally released from the warehouse and sent to Alicante…..then they kept saying my address was incorrect….so despite me providing the address several times along with contact number they didn’t even attempt to deliver. When I finally saw they were returning it to sender I queried as to why and was told they needed more information to deliver it !!! Are you serious!!! What more information do you hopeless lot need …..I order lots of items from the Uk and generally find the address,contact number and customs info is sufficient…oh hang on….my family member has had to pay 25 euros for the returned parcel……What a bunch of scammers