Upway Reviews 20,539

Amazing. The bike is perfect, highly recommended.

Bike is amazing but maybe the speed of despatch meant that some errors were made, for example by not including the fit e-bike card with the bike so I had to find a local dealer to programme the card. Also a pedal stalk fell off the bike after only 100km during a long ride. Waiting for that to be dealt with. Also the time for upway support to respond is very slow when you have issues I don’t think up to 16-24 hours is helpful.
Previous experience of another bike purchase was better.
Overall the bikes are excellent price but attention to detail before and during despatch are needed.

This was an easy process, great communication and the bike had been phenomenal! I highly recommend Upway.

I live in LA and am lucky to have one of warehouses nearby. I found a great bike at a very fair price. I am quite happy with Upway.

So far, the experience has been amazing. I live in NZ and have purchased a bike that Upway has transferred from Germany to Paris. Plan to sell it back to Upway at the end of our trip. Communication has been flawless and proactive. And lots of helpful information. No request has been a bother. I pick up the bike tomorrow. Will let you know how things go!

Service parfait

Delivery purchase was great, however 4 months in have had some problems which were not covered by warranty, apparently warranty only covers motor, battery, electrical....the problems I had were as the mechanic who fixed them said due to poor assembly of the bike, loose lock rings poorly aligned breaks all of which was meant to ti be done by upway...the first 2 repairs were only €45 but now i face €200 bill due to the rear wheel shaky not being properly installed

I sold my abile to Upway recently and was very pleased with the process. They offered me a fair price, sent me a box (that cost me $50 off my sale price, but was worth it), paid for shipping, processed my bike within about 24 hours and I got my payment instantly though Zelle (other options were available). They made the process super easy and I wouldn't hesitate to use them again.

This bike I have I bought 2004 for $2,000 it's a radster trail it has 653 mi on it and the bike is in mint condition, these people only want to give me $196.00 for it, they are crazy they don't even deserve one star, you got to be a nut sell your bike to them ! 🤬

I'm very happy with my purchase. I chose a high-end bike for less than the original price, without the risk of scams or malfunctions. Also, the support team is amazing. Everyone who wants to buy a bike must look for their bike with Upway first.

We bought a bike and they said it wouldn't fit, the size was listed wrong on their web site. That bike disappeared from their site. They then sold us a different bike and it didn't ship. They cannot do a video call. Now the bike will not ship. Why do they take the money and can't show the bike or ship the bike? FRAUD or SCAM?

Great service, great bikes, great for your budget, great for the planet

Tout est bon! Velo en excellente conditions (écrit un mois après). Très bon service

The brakes should have been changed. In comparaison with a Giant Fathom i also own, the disc brakes of the E+2 explore i purchased are at their threshold limit.
The speeds need adjustment.
The battery charger needs special fitting when battery is dismantled frm bike.

A cealn and clear website, with all the information we need on the bikes. Payment with Alma is very nice to have, the shipping was very smooth and the bike is great !

Upway has great customer service and the prices are really good. I got a bike that is basically brand new. It has a few minor scratches here and there, but nothing that I wasn't aware of from the description provided.
My only complaint is, most of the hardware on the bike is on the verge of being stripped. It's as if whoever put the bike together originally wasn't careful or used the wrong size hex wrench to tighten everything. I am afraid I will strip out a bolt while trying to make an adjustment. I bought a bike a few years ago for my wife on Upway and had the same issue with the headset bolt. It kind of bummed me out because the bike is perfect otherwise.

My YT was less than a year old and works perfectly. The MSRP was $8200 and they wanted to give me $3999. Really? I am very well versed in the MTB industry I know my bike’s value is far above that. You are better off selling privately.

Bike is perfect

I sold a bike and it went well, as advertised and expected.