urban-herbs.co.uk Reviews 

241
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. People truly love the huge variety of unusual and beautiful herbs available online, noting that these wonderful plants consistently arrive in pristine condition and robust health. Consumers additionally appreciate the remarkably fast delivery service, clear communication, and secure packaging that keeps everything completely safe during transit. Some reviewers were not happy with occasional delivery failures, missing packages, and receiving severely damaged plants that struggled to survive. A few people also experienced poor packaging quality that resulted in broken stems and heavily dislodged soil inside the shipping boxes.

What people talk about most

Product

Customers had great satisfaction with the product, frequently praising the huge variety of unusual, strong,... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the healthy, strong, and... See more

Order

Reviewers express immense satisfaction and delight regarding their order experience, consistently praising... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive very quickly and within a... See more

Service

People report positive experiences with service, highlighting quick responses and helpful advice from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had never grown herbs or even thought about it until I spotted Urban Herbs. Placed an order, great comms and delivered quickly in perfect health. I’m so happy that I decided to try this company and... See more

Rated 5 out of 5 stars

I ordered a nine-pack of mixed herbs - chives, two lavenders, two thymes, sage, rosemary, oregano, blue hyssop - the first order seemed to have been damaged in transit but very swiftly the replacement... See more

Rated 5 out of 5 stars

This company knocks spots off most online providers. This is a small family run business, with owners who have such a passion for their herbs and their customers. They grow the most unusual herbs and... See more

Rated 5 out of 5 stars

Herbs delivered in pristine packaging absolutely 👌 perfect. I am really impressed as I always buy plants by mail order being disabled, these plants are without a doubt the best delivered from any co... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

241 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(241)

171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I cant recommend urban herbs enough

I cant recommend urban herbs enough, i wasnt sure what to order so I emailed and received a lovely reply with fabulous advice, so i placed an order straight away. I received the most beautiful herbs so healthy, delivered with so much care. I am so delighted to have found this online shop being a chef I cant wait to purchase many more herbs in the future. First class in everyway

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed

Herbs arrived extremely well packaged so no damage to them at all in transit. Compost still damp and all looked very healthy and larger than expected. The bees were on the thyme flowers before I’d even removed them from their boxes. Thank you!

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

Worst experience

Do not recommend. 3 plants were dead within a week of arriving, 1 purple sage, 1 roman chamomiles and 1 spicy thyme. They did not even go pass the climatise stage, will not buy from this retailer again.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

My order was delivered quickly & I’m very pleased with the herbs I received. They were well packaged & are strong & healthy. The smell when I opened the box was just beautiful. I have been looking for trailing Rosemary for a while & Urban Herbs have it. I will definitely be recommending to friends & family & be using the company again.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great healthy beautiful herbs

Great healthy, beautiful herbs. Very carefully packed. The one time I had a problem with an order (due to rough handling of a package by the courier), customer services were very quick and helpful in resolving the issue.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Herb plants for health.

This is a small concern with a big heart full of so many beautiful and healthy herb plants.
I can advise them to be the best company I have found for the best, healthiest, biggest and most unusual choices of herbs, quick delivery, packed securely and well protected.
A joy waiting for and knowing the plants will be glowing and ready to put into the garden.
RECOMMEND❣❣❣

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased recently and absolutely…

Purchased recently and absolutely thrilled with the quality and beautiful herbs i received.
The delivery was quick and well packaged. Not a leaf out of place.

I purchased them for my allotment.and although I can grow things from seed it is always nice to buy a beautiful herb ready to go and grow in my allotment
Thank you so much for my plants. Cannot wait to buy more. 🌱😃

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointing First Order, 7 of 15 Plants Lost

This was my first time ordering from Urban Herbs, and unfortunately I’m extremely disappointed with the experience.

I ordered 15 plants in total. Of those, at least seven arrived in such poor condition that they completely withered and I was unable to recover them. I managed to bring another two back, but even some of the plants that initially appeared to survive have since started deteriorating.

I’ve been growing herbs for a long time and regularly buy plants from a number of different suppliers. I decided to try Urban Herbs simply to add a little more variety to my collection, so I was particularly disappointed by the overall quality of this order.

Losing such a large proportion of a 15-plant order is simply not acceptable. Based on this experience, I won’t be ordering from Urban Herbs again.

August 15, 2026
Unprompted review
urban-herbs.co.uk logo

Reply from urban-herbs.co.uk

Good afternoon, we are very sorry to read your negative feedback and that your plants arrived in this condition, as that is exceptionally rare. Please could I confirm if you have been in touch with our customer service team at info@urban-herbs.co.uk so we can rectify this for you?

Rated 5 out of 5 stars

Super herbs

Super herbs arrived in excellent packaging. Was lovely opening up the box and the smell of fresh herbs. Can now have my green tea with fresh Moroccan mint. Thanks guys!

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

I bought 3 each of the chocolate mint…

I bought 3 each of the chocolate mint and the strawberry mint.
As warned when the arrived the soil was a little dishevelled but the plants themselves were in great condition.
I potted them on into 2 terracotta pots and they are thriving.
The smells from both are absolutely divine.
I will be adding to my collection at some point.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Bees love them

The herbs I ordered last year (thyme, marjoram, sage) have provided flavour and now in flower the bees just love them. Ordered a collection for my daughter in Dorset and they are thriving having arrived, like mine, in superb condition. Now I've got more thyme, lavenders and sage to join my plants. Arrived securely packaged and sturdy even though the delivery people had knocked the box about (what don't they understand about 'fragile'?). Such glorious quality plants ready to thrive. Urban Herbs are top quality and Five Star +.

August 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Order arrived very quickly and so beautifully packaged. The herbs are a good size and very healthy. I am so delighted and will definitely be ordering again.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Cannot praise this company enough

Cannot praise this company enough, herb plants are excellent quality and condition. Packed so well and delivered without delay. I love supporting a small family business and they deserve all of the praise possible.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Good range of herbs and excellent service.

I love the range of herbs on offer and especially the unusual ones. My order was well packed and the plants are very healthy. Excited to have a Samphire plant! We used to buy this in a well known supermarket. I will be buying a few more plants before the autumn.

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

A great company and its products

The product is quality, the packaging is perfect, the delivery swift All of the herbs I have bought are still doing well despite the heat.
I asked for advice it was very quickly given. There is not much else you need from a company and their product except affordability and yes the prices are perfect too

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

Urban herbs -great find

Well I'm highly impressed with the quality of plants I have received.
Ordering is really easy ( the hardest part was making my mind up about what herbs to order)
Great communication about the order process and delivery.
The plants arrived all carefully packaged and processed. All of the herbs were healthy, watered and ready for the transplanting to their new space.

Great service, communication and the herbs are fantastic! Obviously I will be a returning customer ( Spoiler alert- I've already placed another order for some camomile 😊)

August 18, 2026
Unprompted review
Rated 1 out of 5 stars

I have just recieved my order from you…

I have just recieved my order from you and I have to say Im not impressed please see photos attached by the time I have taken off the broken stems and leaves there wont be much left of the plants the packaging was terrible most were out of their pots and upside down the packaging did not keep them upright or stop them from moving around .
I can honestly say they were not worth the money I am so disappointed 😕
To be fair to the company after I emailed them they apologised and offered a refund which I have accepted for the plants that were damaged so fair play .

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great, unusual plants, reliable delivery.

I have ordered a few times from Urban Herbs. The deliveries are always swift, reliable and the plants arrive in good condition. The majority of mine have thrived (and as a novice gardener I take that as a win!)
In addition to me having a wonderful variety of herbs to add to food and drinks, they are keeping the pollinators in my garden very happy and the Blackcurrant Sage plant recently attracted a hummingbird hawk moth which was a wonderful experience as I had never seen one other than in photos.
Will definitely order again and highly recommend this company.

August 12, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look