urban-herbs.co.uk Reviews 

241
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. People truly love the huge variety of unusual and beautiful herbs available online, noting that these wonderful plants consistently arrive in pristine condition and robust health. Consumers additionally appreciate the remarkably fast delivery service, clear communication, and secure packaging that keeps everything completely safe during transit. Some reviewers were not happy with occasional delivery failures, missing packages, and receiving severely damaged plants that struggled to survive. A few people also experienced poor packaging quality that resulted in broken stems and heavily dislodged soil inside the shipping boxes.

What people talk about most

Product

Customers had great satisfaction with the product, frequently praising the huge variety of unusual, strong,... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the healthy, strong, and... See more

Order

Reviewers express immense satisfaction and delight regarding their order experience, consistently praising... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive very quickly and within a... See more

Service

People report positive experiences with service, highlighting quick responses and helpful advice from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had never grown herbs or even thought about it until I spotted Urban Herbs. Placed an order, great comms and delivered quickly in perfect health. I’m so happy that I decided to try this company and... See more

Rated 5 out of 5 stars

I ordered a nine-pack of mixed herbs - chives, two lavenders, two thymes, sage, rosemary, oregano, blue hyssop - the first order seemed to have been damaged in transit but very swiftly the replacement... See more

Rated 5 out of 5 stars

This company knocks spots off most online providers. This is a small family run business, with owners who have such a passion for their herbs and their customers. They grow the most unusual herbs and... See more

Rated 5 out of 5 stars

Herbs delivered in pristine packaging absolutely 👌 perfect. I am really impressed as I always buy plants by mail order being disabled, these plants are without a doubt the best delivered from any co... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

241 reviews

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No recent history of asking for reviews

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Replied to 40% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(241)

171 reviews in the last 12 months

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Rated 5 out of 5 stars

The protective packaging was perfect

The protective packaging was perfect. The quality and smell of the herbal plants was delightful. The speed of delivery was also appreciated. Will become a regular customer, impressive.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I was delighted with my herbs which arrived very quickly and in great condition. They were carefully packaged without plastic. And thank you so much for my free plant!

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with my first order

Really happy with my first order. Everything arrived in good condition and quickly. The plants are since doing great, I'm looking forward to buying more soon. The prices are very reasonable :)

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

What a great company

Thrilled with my herbs. I chose some from a fantastic selection and they arrived in perfect condition due to the extreme care taken when packaged and the good courier service. I will definitely be ordering again and spreading the word. I am so happy that this is a small family business. Keep it up everyone you’re doing a great job.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Urban Herbs have a beautiful selection…

Urban Herbs have a beautiful selection of herbs. My first order had a problem with transport. Although the problem was not with them this was dealt with straight away. Great customer service! My second order the Enchanted Collection and a few different herbs arrived today no issues with transport. In both deliveries the herbs are beautiful, and fabulous quality, and scents are amazing! Can’t recommend them enough!

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Great selection of plants and very easy to order.
Even though I had an issue with Royal Mail, my plants are thriving. I can’t believe how much they have grown in just a couple of weeks.
Excellent customer service too, genuinely lovely people.
Can highly recommend.

July 23, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Ive followed urban herbs for a while, finally my planters and boarders were ready, placed my order late friday received all my plants plus a bonus one 3 days later. Packaged great, plants looked super healthy and well watered.. now its down to me to keep them alive. I will definatley be back for more and have recommended to everyone I know . If your in doubt dont be order now!

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great garden herbs

My herbs arrived in fantastic shape - I had been worried as it was one of those very hot days and they were in the delivery van for a while. They are now safely planted in the veggie plot and so far looking good!

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Great to see unusual varieties. Excellent customer service. Problem with delivery that was outside of their control, handled very well and promptly. Would not hesitate to recommend or use again.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

After a few glasses of wine....

After a few glasses of wine, I decided to order about 5 of the herb collections. The next morning I wondered about my decision but decided to plow ahead anyway. The plants arrived healthy and well packaged. There were lots! I planted some and gave some away to friends who were delighted by the unusual varieties. I can't seem to upload a photo but I planted them in pots in a sunny corner of the garden for my visually impaired mum. It's made a delightful display, with varied scents and of course useful herbs. I added some supermarket geraniums and I can honestly say it's just beautiful. I will need to look into winter care so I have them again for next year. Would I do it again? Well I'm off to pour myself a glass of wine......

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding small business

I ordered from this small company for the first time, having seen them on Facebook last week. I am a keen cook (not chef!) who spends far too much money in supermarkets buying herbs which I use half of and then bin. Great prices, great tracking updates and the plants were perfectly packaged and in great condition when they arrived. But what impressed me most of all was the reply to the than you email I sent. Clearly personal, not computer or AI generated. Just gratitude from people who have a clear passion for what they do, and it blxxdy shows! Get onto this company!!

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great plants, excellent service

I recently ordered an eclectic mix of herbs for my garden. They were dispatched quickly and with a great courier (DPD). Communication was excellent and my plants arrived well packaged, undamaged, and healthy despite the heatwave. Great job, I’d order again in a heartbeat.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

3 orders for different reasons

just placed my third order First order plants well packed arrived in good order very impressed
Second order no fault of Urban Herbs DPD bodged and it was a birthday gift. UH customer service soon had things ship shape they arrived and one herb being Moroccan mint often being brewed
I have just placed order for different taste/use

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Fast service. Good plants

I bought the bee friendly medley and a couple of other plants to get free shipping ;). Planted them a few days ago and they are already attracting happy bees to the flowers. Fantastic assortment of herbs and everything is flourishing!

June 30, 2026
Unprompted review

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