Urbanclothinglondon Reviews 

44
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, most reviewers were let down by their experience overall. Consumers frequently reported that their purchased orders never arrived, leaving them waiting for many weeks without any real tracking updates. Furthermore, buyers constantly struggled to get in touch with support teams, receiving only generic automated email responses regarding ongoing stock delays. Many people also completely failed to secure proper refunds after requesting order cancellations for missing goods. Though some customers experienced major problems, a small group of people were satisfied with their experience. These few reviewers happily mentioned that their purchased items arrived promptly within a week and offered great value for the price.

What people talk about most

Order

Reviewers highlight negative aspects of placing an order, reporting that items fail to arrive or take over a... See more

Product

Clients share negative opinions on product, reporting deep frustration with missing orders and poor quality... See more

Delivery service

Users describe profound frustration with the delivery service due to orders that never arrive and extreme... See more

Response time

Customers had deep frustration with response_time, reporting countless unanswered emails and messages sent... See more

Refund

Consumers express deep frustration and dissatisfaction regarding the refund process. Reviewers frequently... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Parents used site and received no goods. Copy and paste email response same as others. Website unfinished and order number doesn't exist. Money taken from account. Parents tried to call via num... See more

Rated 1 out of 5 stars

SCAM!! Really got sucked into this one and just shows you should always read the reviews before purchasing anything, ordered £75 worth of clothes over a month ago and nothing has arrived. Getting... See more

Rated 1 out of 5 stars

Why is this company still being allowed to trade? They are scammers. Do not purchase from these people . . you will lose money. This applies to Urbanclothinglondon.com and Urban Londonn. Update... See more

Rated 1 out of 5 stars

Scammers! Ordered two jumpers for my son two weeks ago. I have received nothing and for every email I have sent I have received the same generic message that they are experiencing supply issues and I... See more


1.4

Bad

TrustScore 1.5 out of 5

44 reviews

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No history of asking for reviews

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1.4

All reviews

(44)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

Scam. Nothing more nothing less. Bought 2 shirts, requested a returns form as per their terms and conditions and have had zero response. Chased daily and now past the 14 day returns period. Have opened case with Trading Standards who advised to first send a letter by registered post. Guess what, no one in to sign for the letter so it can't be delivered!! Taking this further as they are not getting away with keeping my money. I urge everyone else to do the same. Avoid, there are plenty of other clothes stores!!

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Avoid this company, provided the item at the wrong size. Tried to contact customer services several times but no reply.

May 26, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Don't use this company.Placed an order then nothing heard from them, tried contacting numerous times but no reply or order received. Obviously a scam.

May 5, 2025
Unprompted review

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