Urban Wardrobes  Reviews 

171
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Urban Wardrobes removed my old wardrobes and fitted new ones about a year ago. Time and patience was spent discussing what I wanted and adjustments were made when needed. I'm delighted with them. The... See more

Rated 5 out of 5 stars

Definitely would recommend Urban Wardrobes. Great quality. Service was excellent. Vlad was very patient with us when we were taking our time making sure we got exactly what we wanted. Once we signed... See more

Rated 4 out of 5 stars

Very pleased with the quality and design. Cheaper than competitors with more choice in design and finishes. Remained true to the quote despite design tweaks and extras like mirrors. Installation... See more

Rated 5 out of 5 stars

Offer a good range of products, flexible timings for meetings, great quality of work and delivered within promised timeframes. We have used them twice and both times have been great. For us they have... See more

Company details

  1. Fitted Furniture Supplier
  2. Furniture Maker
  3. Furniture Manufacturer
  4. Furniture Store
  5. Shopfitter

Written by the company

Urban Wardrobes specialises in bespoke storage solutions designed to maximise space in bedrooms, living areas, lounges and hallways. All furniture is made at our London-based factory and built to last, then fitted precisely by our experienced installation team. To get started, you can complete a short questionnaire on our website, visit our showroom, book a design visit, or discuss your project requirements over Zoom.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

171 reviews

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4.6

All reviews

(171)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick, efficient install of wardrobes

We had a set of double wardrobes installed. Overall we were very happy with Mykhailo and his team.

We researched 5 other companies to do the job for us and they were the first to reply. Within 24hrs of first contact we had the project manager in our home (after work on a weeknight) taking measurements and showing us prospective designs.

He was very knowledgable about the options they supplied and gave good advice regarding wardrobe configurations. This was helpful as were weren't 100% on what we were doing.

They weren't the cheapest of the 5 companies but I guess you get what you pay for: a quality product, quick & efficient communication, speed of install (should have been 6 weeks but it was more like within 3 weeks.)

We have had the wardrobes a month now and are growing happier by the day with them. Thank you so much for helping us finish off our renovations!

January 9, 2016
Unprompted review
Rated 5 out of 5 stars

Professional Design, Excellent Workmanship!

I had all the wardrobes for my new house done by Urban Wardrobes. This included a sloping roof hinged wardrobe, a 3m wide sliding doors wardrobe, a couple of double door hinged wardrobes, study /home office, under stairs storage and the kitchen pantry.

The design for all the wardrobes had been very detailed and thorough, down to the minor details. I was also impressed by the excellent workmanship by the installers - they did not hurry up the job due to which they required additional days for installation which is fine for such a big project.

I'd highly recommend Urban Wardrobes for their professionalism and dedication and also for the quality and finish of the wardrobes.

In particular I'd like to single out Jeff for his relentless dedication and patience for the designs and Tadas and team for the quality of the finished product!

Thank You.

January 7, 2016
Unprompted review
Rated 5 out of 5 stars

Fabulous wardrobes, expertly installed

Urban Wardrobes fitted a 3m wide wardrobe with sliding doors into the eaves of our loft conversion in December 2015. The space was a little bit tricky due to the sloping ceiling, but UW came up with a design which maximised the space and we're really delighted with the end product. The wardrobes look fabulous due to the excellent workmanship and are a pleasure to use. Highly recommended.

January 6, 2016
Unprompted review
Rated 5 out of 5 stars

Amazing product, good customer service

We have been very impressed with Urban wardrobes. The product is built to an excellent finish. Unfortunately we had issues with the mirrors cracking on a couple of the doors The customer service was excellent. The managers and builders worked over time to ensure a perfect result.
They aim to please and their work is perfect. Thank you.

November 5, 2015
Unprompted review
Rated 3 out of 5 stars

Luxury product not enough communication

From the outset we were impressed with the sales appointment. Clear ideas and samples brought at the time. A plan was sent through a week later then adjustments made. After clarifying payment schedules etc we were advised that initial payment is made accurate plans drawn up. 2nd payment to proceed with the supply then 2-3 weeks later old wardrobes removed and new ones installed within 2 days. This unfortunately is where things broke down a little. We were advised that the accurate measurements could not be taken until old wardrobes were removed. Meaning no storage for 2.5 weeks. Once they came to fit them my partner and I both took days off work. First day carcasses were installed. No communication about how long things would take they left at 5pm the first day . 2nd day more difficulties installing. Both men worked efficiently but speeded up once the supervisor arrived. On this note I must say that they take care in what they are doing.
By 6pm on the 2nd day we could see it wasn't going to be finished. 3rd day I was asked which handles we wanted on the drawers...This was supposed to be countersunk handles. Lack of communication again. They had to come back for a 4th day of work to correct this.on which they wanted final payment. The LED lights in the wardrobes were not working correctly and small snags needed fixing. They came back for a 5th day a further week later and completed everything.
We are very pleased with the wardrobes as a whole, the quality of the product and the workmanship is very good. I would however say that their lack of communication let's them down. The sales representative took no interest after the 'deal had been done' and it was left up to the technical advisor.
I would recommend that you use urban wardrobes but ask for more clarity in what is being done.we have learnt for future projects.

November 3, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

bespoke, stylish wardrobes with excellent customer service

October 30, 2015
Unprompted review
Rated 5 out of 5 stars

Life made easier

I got Urban Wardrobes to design me a fitted wardrobe and a book shelf for all of our clutter such as computers,records,books Cd's etc etc.
Well as far as the wardrobes go....I'm wearing clothes I forgot I bought, now I'm organised and can see what's in front of me when looking for a certain look.
The Shelves gave me so much space that my head feels like it's been decluttered.
Lastly I cannot recommend these guys enough, they are everything you want honest helpful and totally professional.
Thanks to you all UW☀️
David Brick

October 28, 2015
Unprompted review
Rated 1 out of 5 stars

Avoid if possible

I used urban wardrobes a few months ago for a fitted wardrobe in our bedroom. The planning went perfectly, however things went pear-shaped on the day of the installation. I had planned to get rid of our old wardrobe before they came to fit the new one unfortunately we weren't able to and therefore the carcass (no doors or shelves) was still in the room. I explained this when they arrived and asked for a hand to dismantle it. They went a bit mental and requested £60 extra to dismantle the carcass of the wardrobe, which ended up taking them all of ten minutes. They also wanted extra money for removing the doors from the other wardrobe we were having new sliding doors fitted on, when the agreement and quote included the dismantling and removal of the old doors. It seemed that the office hadn't made the extent of the job clear to the workers in one case and in the other the workers had a bit of a meltdown with an unforeseen circumstance which took all of ten minutes to resolve. They were extremely rude too and not cooperative at all in searching for a solution. If you are looking at an inflexible company then you've found them in UrbanWardrobes!

October 27, 2015
Unprompted review
Urban Wardrobes  logo

Reply from Urban Wardrobes

Dear Emma,

Your review comes as a shock to me given the attention we devote to every customer.

It is very sad that your forgot to say at least few words about the actual product we have installed for you and it's quality. As far as I remember from our email conversation you were fully satisfied with the final look of your built in wardrobe.

Regarding the dismantling of your old wardrobe which you were not able to remove from your bedroom before our installers arrive - other companies will usually refuse to do this and will charge you for 1 installation day which is £400 minimum. We asked you to pay £60 extra not for removing the doors and old wardrobe but for its disposal which cost us £300 per 1 container.

Also I've just double checked the quote which was signed by you and can confirm that we didn't charge you for dismantling nor for disposal of old wardrobe & doors. Simply because you informed us that you will do it yourself before installation team arrival.

Also I've just checked our email conversation and can confirm that we offered you £60 discount anyway just to be sure you are fully satisfied with our service!

Best Regards,
Urban Wardrobes

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