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Modern Milkman US Reviews 

648
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 634 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fresh dairy products, organic vegetables, and tasty bakery items, noting that the rich flavor far surpasses standard supermarket options. People find the weekly doorstep delivery extremely convenient, often mentioning the punctual service, respectful drivers, and helpful real-time communication updates regarding arrivals. Some reviewers were not happy with delivery errors, mentioning that parcels were occasionally left in the wrong spot during hot weather, delayed, or missed completely. Others also noted occasional practical challenges with managing recurring schedules, adjusting order quantities, or dealing with unexpected automatic renewals.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the delicious taste and high... See more

Delivery service

Clients share profound satisfaction with the delivery service, frequently highlighting punctual arrival... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with the fresh dairy items,... See more

Service

Customers had positive experiences with service, consistently praising the dependable weekly deliveries and... See more

Order

Reviewers express mixed feelings regarding their order experiences, with some customers praising the easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cute saleswomen came through our neighborhood wearing cow costumes, how could I resist. I'm into my third week of the service. The product quality is excellent: my weekly order is milk and eggs, and h... See more

Company replied

Rated 5 out of 5 stars

The response regarding my worry for an absence of a product was promptly explained and was explained clearly. The response was written kindly which I appreciate so much. Your team is doing great work... See more

Rated 5 out of 5 stars

I was just saying how much I missed the idea of fresh milk being delivered to your doorstep like the movies! Haha! I was so pleased to have met the two amazing reps in the cutest milk/cow outfits lite... See more

Company replied

Rated 5 out of 5 stars

I receive my delivery every Saturday from The Modern Milkman and I am extremely happy with the service. The staff are always friendly, helpful and very understanding. They genuinely care about the... See more


Company details

About Modern Milkman US

Written by the company

Shop sustainably with confidence

Fresh groceries delivered to your doorstep

We source quality, bringing farm to doorstep freshness with every delivery. By partnering with trusted local farmers, bakers, and producers, we deliver food you can feel good about serving your family.

Choose your weekly essentials from our range of farm fresh milk, eggs, bread, juices, and more. We deliver once a week during the day based on your area, and you can track every order.

Edit your order up to one day before delivery, pause anytime, and enjoy the flexibility of no contracts.

We proudly offer milk and juices in returnable glass bottles to help reduce waste while bringing back the freshness you remember.

Fresh food. Less waste. Delivered simply.


Contact info

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4.4

Excellent

TrustScore 4.5 out of 5

648 reviews

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4.4

All reviews

(648)

642 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I agreed to a one time purchase not a…

I agreed to a one time purchase not a monthly subscription

July 6, 2026
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Reply from Modern Milkman US

Hi Nicholas,

Thank you for taking the time to leave your review. We're sorry to hear that your experience left you disappointed.
We understand how frustrating it must have been if there was any confusion around how your orders were set up. We always aim to make our ordering process as clear as possible, so we're sorry if this wasn't your experience.
We've reached out to you directly to discuss your feedback in more detail and hope to have the opportunity to speak with you. Thank you again for sharing your experience.
Kind regards,
Carole

Rated 5 out of 5 stars

The service reminds me of the milkman who delivered to our home when I was a kid in the 60's

We received everything we ordered with the exception on the first delivery which a couple of things were out of stock but be were notified and appropriately credited.

We were kept informed as to delivery time, and the delivery was deposited in the proper place, at the appointed time, with ice packs in case we weren't there to retrieve the items from the cooler in a timely manner.

The products were of the highest quality, fresh, tasty and as expected.

July 7, 2026
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Reply from Modern Milkman US

Thank you so much for such a wonderful review! We love hearing that we could bring back that classic 1960s milkman nostalgia for you. We're glad our communication, prompt deliveries, and ice packs kept everything smooth, and we appreciate your understanding with those initial out-of-stock items. Knowing you enjoyed the freshness and top quality of your order means the world to us!

Rated 5 out of 5 stars

Excellent

Great Service

July 4, 2026
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Reply from Modern Milkman US

Thanks for the five-star review! Delivering great service is what we aim for every time. We really appreciate your support!

Rated 5 out of 5 stars

Always good communication

Always good communication

June 30, 2026
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Reply from Modern Milkman US

Thanks for the five-star review! We're thrilled to hear that our communication is consistently hitting the mark for you. Keeping you in the loop is a top priority, and we really appreciate your support!

Rated 5 out of 5 stars

Great service when I had a couple…

Great service when I had a couple questions. Quick to answer.

July 1, 2026
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Reply from Modern Milkman US

Thanks for the awesome feedback! We always strive to give quick, helpful answers, so we're super glad we could help. We really appreciate your support!

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service! Everything arrives fresh, on time, and exactly as promised. The Modern Milkman team is reliable, eco‑friendly, and genuinely cares about their customers. Couldn’t be happier

June 30, 2026
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Reply from Modern Milkman US

Thank you so much for such an incredible 5-star review! We are absolutely thrilled to hear that you love our reliable service, fresh products, and eco-friendly mission. Knowing that our efforts genuinely care for and delight our customers means the world to us. Thanks for being such a wonderful part of the Modern Milkman family!

Rated 5 out of 5 stars

Communication and response are much…

Communication and response are much swifter than the last time I subscribed so my questions could be resolved quickly. This makes it easier to navigate the program.

July 2, 2026
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Reply from Modern Milkman US

Thank you for taking the time to share your experience. We’re super glad to hear that communication has been faster and smoother for you this time around. Welcome back, and thanks for your support!

Rated 5 out of 5 stars

Great order tracking and flexibility

Great order tracking and flexibility. Good delivery tracking and on time delivery.

Friendly driver.

June 29, 2026
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Reply from Modern Milkman US

Thank you so much for the fantastic review! Great tracking, flexible options, and on-time deliveries - glad we're hitting all the marks for you. Catch you on your next order!

Rated 5 out of 5 stars

Delivery was excellent

Delivery was excellent

June 30, 2026
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Reply from Modern Milkman US

Thank you so much for the great review! Delivering top-notch service is what we aim for every time. We really appreciate your support!

Rated 5 out of 5 stars

Such a health choice

Such a health choice! We I’ve our dairy products and the meat choices.

June 30, 2026
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Reply from Modern Milkman US

Thanks for the awesome feedback! We're so glad our dairy products and meat selections are hitting the mark for you. Cheers to great, healthy choices!

Rated 5 out of 5 stars

The support staff had patience with me.

The support staff had patience with me.
They help me navigate my choices.
Im not always computer savy, but I still like to stay health even more now, than when I was younger and modern milkman helps me achieve this with products and delivery,
thank you

June 29, 2026
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Reply from Modern Milkman US

Thanks for the awesome feedback! We're so glad our team could guide you through your choices and help keep your healthy routine on track. Cheers to staying healthy!

Rated 5 out of 5 stars

The delivery service is great

The delivery service is great, especially the early morning ones.
We're really enjoying the quality of everything we've tried.

July 1, 2026
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Reply from Modern Milkman US

Thank you so much for the fantastic review! Fresh early deliveries and high-quality products are what we strive for every time. So glad you're enjoying everything!

Rated 5 out of 5 stars

Love this!

The delivery was timely. Items were packed well and the items themselves are of high quality

July 1, 2026
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Reply from Modern Milkman US

Thanks for the great feedback! Timely deliveries, careful packaging, and high-quality products are what we strive for every time.

Rated 5 out of 5 stars

Good product good delivery

Good product good delivery
On Time delivery

June 30, 2026
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Reply from Modern Milkman US

Thanks for the awesome feedback! Great products and on-time deliveries are what we aim for every time. We really appreciate your support!

Rated 2 out of 5 stars

I am actually very disappointed

I am actually very disappointed, to be honest. When I inquired, I was told the eggs were pasture-raised by your sales agent, and that factor alone was why I decided to sign up for this delivery service. But after doing more research on the website, I found that the eggs provided are not pasture-raised but free-range. I don't mind free-range eggs, but knowing I was lied to during onboarding as a customer is hugely disappointing. I will mostly cancel my subscription when I unpause it.

June 30, 2026
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Reply from Modern Milkman US

Hey there,

We're really sorry to hear you were given the incorrect information and please be assured this has been fed back to the entire team as a refresh opportunity.

We do really appreciate your continued support and we're always striving for the best experience, so your feedback really means the world to us.

Rated 5 out of 5 stars

Hope Less sugar for specific some…

Hope Less sugar for specific some people in some products. And still have some empty bottles at my porch, remember to take them

June 29, 2026
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Reply from Modern Milkman US

Thanks for taking the time to review! We hear you on the lower-sugar request and will share that idea with our team. We've also flagged those empty bottles for your driver to grab on their next delivery.

Rated 3 out of 5 stars

Only had 2 delivery’s 7/6 and 7/13

Only had 2 delivery’s
Everything was fine and drivers were very pleasant

June 27, 2026
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Reply from Modern Milkman US

Hey, 
Thanks so much for taking the time to leave this review, it's great to hear you enjoyed the deliveries you received! 😊
We're always open to hear any suggestions, and would love to find a way to earn those extra stars. If there's anything more we can do, we're popped you an email should you have any feedback for us. 
Thanks so much, 
Charlotte

Rated 5 out of 5 stars

Everything is great

Everything is great. The product, the service and delivery is right on time.

June 24, 2026
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Reply from Modern Milkman US

Thanks for the awesome feedback! We are delighted to hear that you are completely satisfied with our products, service, and delivery timing. We truly appreciate your support!

Rated 5 out of 5 stars

The delivery was prompt

The delivery was prompt. Th quality of the milk was, as usual, superb.

June 26, 2026
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Reply from Modern Milkman US

Thank you so much for the lovely review! We are thrilled to hear your delivery was prompt and that our milk continues to hit the mark for you. We truly appreciate your support!

Rated 5 out of 5 stars

Everything works great and the products…

Everything works great and the products are perfect

June 25, 2026
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Reply from Modern Milkman US

Thank you so much for the 5-star review! We are thrilled to hear that everything is running smoothly and that you're loving the products. Your support means the world to us!

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