The representative was helpful indeed. He was very direct and knowledgeable about what he was doing. He explained everything very clearly. The information was gathered thoroughly to finish the process... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's almost essential to have coverage on your vehicle. I've used USA Automotive in the past and was very pleased. Even though I wish the rates were a tad bit lower, especially for seniors that are... See more
Company replied
I had the opportunity to work with two wonderful gentlemen! I first started with Mike and then had to call again to finish off the process but cannot remember the other gentleman’s name.. I hope there... See more
Company replied
Your phone operator really explained every little detail that we asked about what was covered how long and price. He is a keeper, his name Brian Stringfellow great personality and very courteous. Hope... See more
Company replied
Company details
Written by the company
US Automotive Protection Services. USA's Top Auto Protection Company. Industry Leading Coverage & Service. Reliable & Affordable Coverage Plans. 100% Of Covered Repairs Are Paid. Flexible Payment Plans. Rental Cars. 24/7 Roadside Assistance. USA Based. US Automotive Protection Services is committed to providing an exceptional experience to every family and their vehicles with a dependable, reliable, and affordable coverage plan for unexpected automotive repairs.
Contact info
100 Mall Parkway, Suite 121, 63385, Wentzville, United States
- 888-582-6870
- customerservice@usautomotiveprotectionservices.com
- usautomotiveprotectionservices.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s been a stress free process you…
It’s been a stress free process you people have been polite and helpful.
November 14, 2025
Reply from US Automotive Protection Services
Hi, John. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
Reply from US Automotive Protection Services
Hello, Rafael. Thank you for the glowing review! We're so happy to hear that we were able to provide the top-notch service that you deserve. We're here if you need anything else!
I trayclouse my account she doesn’t…
I trayclouse my account she doesn’t want me to do that , pushing ignoring my words doing her way not my .Im costumer and I have right to go my way
November 14, 2025
Reply from US Automotive Protection Services
Hi,Halina. We're truly sorry to hear that you did not have a good experience with us. We would like to discuss the details with you further so we can understand where we went wrong. Could you please reach out to us at customerservice@usautomotiveprotectionservices.com? We're ready to assist you.
I’m a retired Senior on fixed income
I’m a retired Senior on fixed income
It was very important to extend the warranty on the 2018 Escape 4 WDR SE for another 5 years US Automotive Protection Services explained everything about there services on the car I feel much better driving to different states knowing my car is covered thru them . Thank You !
November 13, 2025
Reply from US Automotive Protection Services
Hi,Andrea. Your praise means a lot to us! We're so glad we could provide a positive experience for you. If you need anything further, don't hesitate to reach out.
Great customer service
Great customer service, well explained plan, and personable communication
November 14, 2025
Reply from US Automotive Protection Services
Hi, Marie. Thank you so much for the 5-star review.We really appreciate your business and helping to share the word about us. We’re here for you anytime!
The protection Plan
The Gentleman was very nice and helpful. He went into details about the coverage. It gave me peace of mind. You seem to have a great company. I am impressed.
Marcella A. Terry
November 9, 2025
Reply from US Automotive Protection Services
Hi, Marcella. Thank you so much for the 5-star review. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
Great service provided
My experience was made great by the person I spoke to. She informed me of what was covered and for how long, the price and how often I would be charged amd where I good get service.
November 8, 2025
Reply from US Automotive Protection Services
Hello, David. Thank you for the glowing review! We're so happy to hear that we were able to provide the top-notch service that you deserve. We're here if you need anything else!
Was told 3 months free after 5 years i…
Was told 3 months free after 5 years i dont beleive have to put in writing should have got a 3 star for lying
November 3, 2025
Reply from US Automotive Protection Services
Hi, Alonzo. Your feedback is highly appreciated. Thank you so much for the review!
Read policy throughout
Very important to throughly read your policy, because you can be very disappointed with the outcome.
October 31, 2025
Reply from US Automotive Protection Services
Hi, Henri. We're very sorry to hear about your less than satisfactory experience. It's important for us to meet and exceed our customer’s expectations. Please share more about your experience at customerservice@usautomotiveprotectionservices.com so we can address your concerns directly.
I appreciated your helpfulness both…
I appreciated your helpfulness both times I called the customer service telephone number. Both of the people who answered were friendly, helpful, and efficient. I am thankful we were able to renew our vehicle coverage by phone before it expired. Thanks!
October 31, 2025
Reply from US Automotive Protection Services
Hi. Your feedback is highly appreciated. Thank you so much for the review!
Reply from US Automotive Protection Services
Hi, Nickarra. Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Everything went good
Everything went good. He answered all my questions. I think it is a little expensive. But my truck is covered.
October 27, 2025
Reply from US Automotive Protection Services
Hi, Michael. Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
They gave me the opportunity to get the…
They gave me the opportunity to get the affordable protection plan
October 27, 2025
Reply from US Automotive Protection Services
Hi, Shirley. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
Reply from US Automotive Protection Services
Hello, Jason. Thank you for the glowing review! We're so happy to hear that we were able to provide the top-notch service that you deserve. We're here if you need anything else!
Answered any questions very well
Answered any questions very well
to where it was understood. Very polite.
October 27, 2025
Reply from US Automotive Protection Services
Hi, Harold. Your praise means a lot to us!
Reply from US Automotive Protection Services
Hi, Ramona. We appreciate your wonderful feedback.
Professional team were helpful 👍
October 26, 2025
Reply from US Automotive Protection Services
Hi, Harlan. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
Reply from US Automotive Protection Services
Hello, Lawrence. Thank you for the kind words.
The service
He was prompt, made sure to ask if I understood my coverage, and worked with me on payment.
October 25, 2025
Reply from US Automotive Protection Services
Hi,Jennifer. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions or need anything else in the future, please don’t hesitate to contact us.
Knowing the detail
Yond was very helpful and explain a lot about the protection plan telling me all the parts of the car that it cover. Plus how long the warranty last and when it expires.
October 24, 2025
Reply from US Automotive Protection Services
Hi Kelley. We’re glad to hear you had a great experience with our team! Please let us know what we can do for you in the future.
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