The representative was helpful indeed. He was very direct and knowledgeable about what he was doing. He explained everything very clearly. The information was gathered thoroughly to finish the process... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's almost essential to have coverage on your vehicle. I've used USA Automotive in the past and was very pleased. Even though I wish the rates were a tad bit lower, especially for seniors that are... See more
Company replied
I had the opportunity to work with two wonderful gentlemen! I first started with Mike and then had to call again to finish off the process but cannot remember the other gentleman’s name.. I hope there... See more
Company replied
Your phone operator really explained every little detail that we asked about what was covered how long and price. He is a keeper, his name Brian Stringfellow great personality and very courteous. Hope... See more
Company replied
Company details
Written by the company
US Automotive Protection Services. USA's Top Auto Protection Company. Industry Leading Coverage & Service. Reliable & Affordable Coverage Plans. 100% Of Covered Repairs Are Paid. Flexible Payment Plans. Rental Cars. 24/7 Roadside Assistance. USA Based. US Automotive Protection Services is committed to providing an exceptional experience to every family and their vehicles with a dependable, reliable, and affordable coverage plan for unexpected automotive repairs.
Contact info
100 Mall Parkway, Suite 121, 63385, Wentzville, United States
- 888-582-6870
- customerservice@usautomotiveprotectionservices.com
- usautomotiveprotectionservices.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from US Automotive Protection Services
Hi,Greg. Thank you for your review. All feedback is important. We’re sorry to hear you had a negative experience. Please email customerservice@usautomotiveprotectionservices.com with details about your experience along with your policy number, and we will be in touch.
Reply from US Automotive Protection Services
Hi, Justina. Your feedback is highly appreciated. Thank you so much for the review!
Great customer service
Great customer service. Very informative, worked with me to get the most comprehensive level of coverage!
December 4, 2025
Reply from US Automotive Protection Services
We're so glad we could provide a positive experience for you. If you need anything further, don't hesitate to reach out.
I bought a "new" car on Wednesday
I bought a "new" car on Wednesday, called US Automotive Protection Services around 3:30 and changed my current policy to my new car in less than 15 minutes. John explained that since it was younger than my previous car, my coverage would be better!
December 3, 2025
Reply from US Automotive Protection Services
Hi, Teresa. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
Representative was very helpful.
December 2, 2025
Reply from US Automotive Protection Services
Hi, Jeff. Your feedback is highly appreciated. Thank you so much for the review!
Reply from US Automotive Protection Services
Hello,Elizabeth. Thank you for the glowing review! We're so happy to hear that we were able to provide the top-notch service that you deserve. We're here if you need anything else!
Informative and descriptive
November 24, 2025
Reply from US Automotive Protection Services
Hi, Christopher. We appreciate your wonderful feedback. It's fantastic to hear that our team exceeded your expectations. If you have any further needs or questions, we’re always here to help.
Reply from US Automotive Protection Services
Hello, Bobby. Thank you for the kind words. We're overjoyed to hear of your positive experience with our team. We look forward to continuing to provide the same level of service in the future.
Never too late!
Never too late!
I was late responding notice because I'm moving and dealing with medical issues
and
still was get coverage.
December 1, 2025
Reply from US Automotive Protection Services
Hi, Anne. Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Received multiple fraudulent mailers…
Received multiple fraudulent mailers from this company claiming "Official Business" similar to Federal agency documents, and the envelope mimics an IRS mailer. They do not detail their mailing address, and only note on the back that it is a solicitation. This violates US law and I continue to report their mailers to the IL Attorney General and others. They also don't clearly provide an opt-out mechanism nor list their website on their mailers likely attempting to force you to call them to then try and persuade you over the phone. Overall, avoid this company. This is a dishonest and manipulative way to try and sell extended warranties which, if this is the way, tells me a lot about their business practices after.
November 28, 2025
Unprompted review
Reply from US Automotive Protection Services
Hi,Chris. We apologize for any misunderstanding in the advertisement. We serve thousands of customers every day by keeping their vehicles protected. If you would like to be removed from our mailing list, please contact us at customerservice@usautomotiveprotectionservices.com.
Was give overview about information and…
Was give overview about information and was told email and US mail of more information to come. Have not received it yet.
November 20, 2025
Reply from US Automotive Protection Services
Hi, Eric. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
Reply from US Automotive Protection Services
Hi, Katherine. Thank you so much for the 5-star review.
Great experience!
November 21, 2025
Reply from US Automotive Protection Services
Carol, we’re glad to hear you had a great experience with our team! Please let us know what we can do for you in the future.
Reply from US Automotive Protection Services
Hi,Norman. We appreciate your wonderful feedback. It's fantastic to hear that our team exceeded your expectations. If you have any further needs or questions, we’re always here to help.
Reply from US Automotive Protection Services
Hi, Lorraine. Your feedback is highly appreciated. Thank you so much for the review!
Well they are at it again
Well they are at it again. I bought a new car (buy one about every two (2) years) and yes this time when I called to ask to be removed from their mailing list, they got nasty. I was told that Subaru service was poor and I would need to take my new 2025 Subaru to their service people. Still no return address on their letter and no company name. Deal with them at your risk. Why they cheat people rather than get honest work is still a puzzle to me. Deal with them at your own risk.
October 28, 2025
Unprompted review
Reply from US Automotive Protection Services
Hi, Bob. We apologize for any misunderstanding in the advertisement. We serve thousands of customers every day by keeping their vehicles protected. If you would like to be removed from our mailing list, please contact us at customerservice@usautomotiveprotectionservices.com.
Christine was very knowledgeable and…
Christine was very knowledgeable and very professional
November 17, 2025
Reply from US Automotive Protection Services
Hi,Christine. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
The man who answered the phone was very…
The man who answered the phone was very attentive and helpful and kind! truly an amazing experience and I am very thankful for his generous help!
November 16, 2025
Reply from US Automotive Protection Services
Hi,Alkeasha. Thank you so much for the 5-star review. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
Reply from US Automotive Protection Services
Hi, Graciela. We appreciate your wonderful feedback.
Reply from US Automotive Protection Services
Hi. Thank you for your review. All feedback is important. We’re sorry to hear you had a negative experience. Please email customerservice@usautomotiveprotectionservices.com with details about your experience along with your policy number, and we will be in touch.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.