I had no problem changing my passport number and my TSA number but have tried and tried to change my global entry number. I went to their site and I just keep getting the same answer. Your passport an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience with U.S. Passport Services. The entire process was easy, efficient, and timely. I was pleasantly surprised by how quickly everything was handled, and I received my passport a... See more
Company replied
Filling out the form online was helpful. The step by step instructions for what to gather and how to send materials were helpful, too. It always makes me nervous to give up my passport while wai... See more
Company replied
Once I figured out I could do it online it was pretty easy to fill out the form. Removing the background from the photo was challenging but that's a computer/technical knowledge issue.
Company replied
4.4
Excellent
469 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 month
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Received passport quickly and was easy…
Received passport quickly and was easy on line renewal!
August 12, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience! We are happy to hear that the online renewal was easy and that your passport arrived quickly. We appreciate you choosing our service.
Ace was super helpful with the refund…
Ace was super helpful with the refund process. Really great customer service, listened to my requests, and wanted to make sure I was satisfied as a customer. Ace was very professional and kind and amazing!
September 23, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your kind words! We are delighted that Ace provided such professional and attentive assistance with your refund. We will be sure to share your recognition with Ace and the team.
the process was easy but I didn't…
the process was easy but I didn't follow through with the passport. I initially paid $150.00 for this but I have read that I have to pay additional money.
September 22, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your feedback! We are glad to hear that you found the process easy. To clarify the fees, the amount paid through our website covers our independent third party document preparation service, including guided application assistance, document preparation, and submission instructions. The government passport fee is separate and is paid directly to the issuing agency as part of the passport application process. These are separate fees for separate services. We appreciate you taking the time to share your experience.
Hello
Hello, I’m sorry I didn’t answer earlier. My account got locked out. My experience was very nice . Thank you. I also would like to know if my application went through. I still haven’t received my passport.
July 15, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience! We are glad to hear that you had a pleasant experience with our service. We hope your passport arrives soon and wish you all the best with your upcoming travels.
Super chill
June 18, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your review! We are glad you had such a smooth experience. We appreciate your support and are happy we could make the process easy for you.
Quick and Good follow up
Quick, easy and I felt safe sending all my docs in. Great follow up as well.
August 28, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your wonderful review! We are pleased that you found the process quick and easy and felt comfortable sending your documents. We are also glad our follow-up communication helped keep you informed.
It only took 2.5 weeks to get my new…
It only took 2.5 weeks to get my new passport and the return of my old one
August 20, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your feedback! We are glad to hear that your new passport and old passport were returned within just a few weeks. We appreciate your trust in our service.
Reply from Uspassportandvisa
Thank you for your review! We are pleased to hear that you found the process easy and intuitive. Making the application experience straightforward is always our goal.
pleasant to work with
The process was efficient, streamlined and well-organized. I was pleasantly surprised
July 22, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience! We are delighted that you found the process efficient, streamlined, and well organized. It is wonderful to hear that the experience exceeded your expectations.
Reply from Uspassportandvisa
Thank you for your kind feedback! We are glad our instructions were clear and that you received timely service. We appreciate you taking the time to share your experience.
The application was easy to fill out
The application was easy to fill out, and I had my new passport in two weeks. Very easy process. The only issue I had was uploading my passport picture because it had to be a certain size and perfectly centered, which took a few few attempts to get right. Other than that, it was very easy process, and the passport was delivered much earlier than the estimated 4 to 6 weeks.
September 22, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your thoughtful review! We are pleased that you found the application easy overall and that your passport arrived much sooner than expected. We appreciate your feedback about the photo requirements as well, and we are glad you were able to complete that step successfully.
Smooth process mailed in the passport…
Smooth process mailed in the passport they mailed me the new one then they mailed me the old one back simple
August 1, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience! We are glad to hear that the process was smooth and straightforward from submitting your application through receiving your new passport and old passport back. We appreciate your feedback.
It was easy to get done and my passport…
It was easy to get done and my passport got back to me more quickly than I expected.
September 2, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your kind review! We are happy to hear that the application was easy to complete and that your passport arrived sooner than expected. We appreciate your support.
Reply from Uspassportandvisa
Thank you for your feedback! We are pleased to hear that you found the process easy and efficient. We appreciate you choosing our service.
I received my passport fast
I received my passport fast. However, I paid twice. Once on line with my credit card and I enclosed a check with my mail in form. How do I get reimbursed?
September 8, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience! We are glad to hear that your passport arrived quickly. Regarding the two payments, the payment made through our website covers our independent third party document preparation service, including application assistance and document preparation. The separate check included with your application is the government passport fee, which is paid directly to the issuing agency as part of the passport application process. These are two separate fees for two separate services. If you believe you were charged twice for the same fee, our support team would be happy to review your account and clarify the payments for you.
Easy Process
The whole process was very easy and convenient. In addition, I got my passport two weeks earlier
August 1, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience! We are thrilled that the entire process was easy and convenient and that your passport arrived two weeks earlier than expected. We truly appreciate your trust in our service.
Very easy to navigate the site
Very easy to navigate the site. My passport arrived quickly.
September 1, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your kind review! We are pleased to hear that the website was easy to navigate and that your passport arrived quickly. We appreciate your support.
Reply from Uspassportandvisa
Thank you for your feedback! We are delighted that you found the process simple and fast. We appreciate you choosing our service and taking the time to share your experience.
Was nervous about not getting a…
Was nervous about not getting a passport in time for my travel plans. Made an appointment and drove down to Tuscon office, hoping everything would work out.
When I got there every single person that I interacted with was nice and just wanted to get me taken care of. I was not prepared with what I needed, but they just helped me. Diane make me feel like an idiot or like I was inconveniencing them. They just helped. The process was painless and I’m going to Japan! Thank you guys, pinnacle of good service for a stressful situation.
September 15, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your wonderful review! We are so glad you received the assistance you needed and that the process turned out to be painless during what can be a stressful time. We appreciate your kind words and are delighted to hear you are ready for your trip to Japan!
Well
Well, my experience here was so easy. That application was easy. I kinda kind of got confused, cause it was my first time applying that, but all in all it was easy to apply and fast.
August 29, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience! We are happy to hear that you found the application easy overall, especially as a first time applicant. We are glad our process helped make things simpler and more manageable for you.
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