Deposit not returned, do not trust Review: I hired US Royal Transport to transport a car from Washington to Ocala, FL, and paid a $200 deposit on October 11. The service was quoted at $800, b... See more
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Sam Williams helped me with my vehicle transportation and his service was very expectational. I was having my cars shipped from California to Wisconsin and I didn't know any of the process of this con... See more
My name is Daniel O. I used USRoyal Transport to transport my car from AML dot Seattle to Irvington New Jersey last week. From initial quote to final delivery, their communication was exceptional. The... See more
Aaron was up front about pricing with no hidden fees! Unlike the dealership I bought car from but that’s another review! Also informed me about the competitors sales tactics since this was my first ex... See more
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Company details
Written by the company
At US Royal Transport LLC, we pride ourselves on delivering exceptional auto transport services across the nation. Based in Dallas, Texas, our team is dedicated to ensuring your vehicle is transported safely, efficiently, and with the utmost care. Whether you are moving across the country or purchasing a car online, we have the expertise and resources to meet your needs.
Contact info
4817 Blue Flax Dr, 75043, Garland, United States
- info@usroyaltransport.com
- usroyaltransport.com
4.2
Great
116 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great communication thank for all your…
Great communication thank for all your assistance
July 27, 2025
Unprompted review
Reply from Usroyaltransport
Thank you! We’re glad our communication and professionalism made your experience a positive one. We truly appreciate your feedback and trust in US Royal Transport!
Excellent company,
Excellent company, Aaron Marshall was so professional, thank a lot.
July 26, 2025
Unprompted review
Reply from Usroyaltransport
Thank you! We’re glad our communication and professionalism made your experience a positive one. We truly appreciate your feedback and trust in US Royal Transport!
Great communication and professionalism
Great communication and professionalism
July 25, 2025
Unprompted review
Reply from Usroyaltransport
Thank you! We’re glad our communication and professionalism made your experience a positive one. We truly appreciate your feedback and trust in US Royal Transport!
Aaron @ US Royal Transport LLC
My wife filled out a questionnaire online to find a Auto Transportation service for our upcoming move. Aaron from US Royal Transport LLC reached out. His quote came in half the price of every other call/text I was getting. So of course, I got in touch.
He was very polite, helpful, and responsive. However... when it came time to sign his "contract" to reserve brokerage services... he somehow miscalculated the milage and the number doubled. I would not have even responded to him had his quote came in at what it ended up coming in at once he "corrected" the milage.
Now don't get me wrong here.. it was not "high" but it was double his original amount. It was about what every other broker was telling me it would be.... ONCE he corrected it. Out of the other 9+ brokerages contacting me, he was the only one that messed up milage? seems intentional to bait and switch. immediately disregarded future correspondence with him.
Also, his Brokerage required a "deposit" from me... which would be non-refundable in the event that the final price it ended up being was unreasonable to me. I am now receiving help from a different outfit that does not require a deposit from me until I agree with the final price.
EDIT: After posting this review, I received 6 missed calls within a 5 hour window from him, 2 emails, and a text asking me to unpost this honest review.
July 15, 2025
Unprompted review
Reply from Usroyaltransport
Ah yes, the classic “blame the company for your own confusion” approach — we see it all the time. Your wife submitted a quote request with one set of locations (fewer miles), then you both changed the addresses, and somehow we’re at fault because the price changed accordingly? Shocking how mileage affects transport costs, right?
And let’s not forget — you didn’t pay us a single dollar, didn’t sign anything, and no deposit was charged. But still, you managed to accuse us of a “bait and switch.” Impressive imagination.
Also, when someone tries to respectfully follow up to clarify things after a false review, and your response is to ghost them and play victim — that speaks volumes.
We wish you and your new “no deposit” outfit the best of luck. Just make sure the quote you got wasn’t based on another set of incorrect addresses again — wouldn’t want another company trying to "scam" you with actual math.
Quote
I chose this company based on their rating but also on their quote. I did not do any research into the going rate. I relied strictly on the quote. When the bids started coming in at double the quote I was less than thrilled but I had not done any research and did not understand the process. Aaron assured me that he was working hard to get me a better price and he did! He even offered to use my deposit as part of the payment to keep the price down. I trust US Royal and would use them again.
July 23, 2025
Unprompted review
Reply from Usroyaltransport
Thank you so much for your honest and thoughtful review!
We truly appreciate your trust in US Royal Transport, and we're glad that Aaron was able to help clarify the process and work hard to secure the best possible rate for you. We understand that the auto transport process can sometimes be confusing, especially with fluctuating market rates, but we always strive to be transparent and supportive throughout the entire journey.
It was a pleasure serving you, and we look forward to helping you again in the future!
Best regards,
US Royal Transport LLC
Customer Support Team
Aaron worked relentlessly finding a…
Aaron worked relentlessly finding a driver to take my vehicle North. I was happy with the final cost and service provided by the driver/company he found, which was 1st class. Everythng went smoothly. I would use Aaron, US Royalty Transport again.
BTW - For those like me who are using a transport service for the first time, understand it's a brokerage; there is a bid board, and the prices can go up/dn, based upon seasons/driver availability. In my case it was to the last day.
July 9, 2025
Unprompted review
Reply from Usroyaltransport
Thank you so much for your thoughtful review!
We're thrilled to hear that Aaron provided relentless support and helped you secure a first-class carrier. It’s great to know everything went smoothly and that you’re happy with the final cost and service.
We also appreciate you sharing your insight for first-time shippers — you're absolutely right, the auto transport process involves variables like timing and driver availability, and we always do our best to navigate that on behalf of our customers.
We’d be honored to assist you again in the future!
—
US Royal Transport Team
Aaron Marshall provided great…
Aaron Marshall provided great communication and was fast and efficient. I look forward to working with him again.
July 10, 2025
Unprompted review
Reply from Usroyaltransport
Thank you! We’re glad to hear Aaron took great care of you. We look forward to working with you again soon!
Thank you for the pleasant cooperation
Thank you for the pleasant cooperation. Aaron Marshall is truly a professional and attentive person. You can trust him, and you won’t regret it. I will be happy to work with you on an ongoing basis. Thank you once again.
July 9, 2025
Unprompted review
Reply from Usroyaltransport
Thank you so much for your kind words! We truly appreciate your trust and look forward to working with you again. Aaron will be happy to hear your feedback!
Jerry was awesome he is a very hard…
Jerry was awesome he is a very hard dedicated worker and his mission is to get the job done by all means necessary he is very patient polite professional and efficient I would highly recommend Jerry Smith from us Royal transport his aim is to find the best rate for his customers and get the job done. I had a great experience with Jerry Smith and US Royal transportation I highly recommend this 5 star vehicle transport company.
July 4, 2025
Unprompted review
Reply from Usroyaltransport
Thank you so much for your amazing feedback! We're thrilled to hear that Jerry provided such a positive and professional experience. He truly is dedicated to going above and beyond for our customers. We appreciate your recommendation and look forward to helping you again in the future! 🚗⭐
Aaron was very chill
Aaron was very chill. He was able to tow my car from north Jersey to south Jersey in short notice. The price was affordable and he was willing to drop it off as soon as possible, despite informing him to take his time in bringing it to me. Good guy and good company!
May 16, 2025
Unprompted review
Reply from Usroyaltransport
Thank you for your kind words! We're glad Aaron was able to assist you quickly and professionally. He always does his best to make the process smooth and stress-free. We appreciate your trust in US Royal Transport and hope to work with you again in the future! 🚗👍
Had a great experience with this auto…
Had a great experience with this auto hauling company. Sam Williams was my agent and made the whole process smooth and stress-free. He was professional, kept me updated, and ensured my car arrived on time and in perfect condition. Highly recommend - ask for Sam!
June 12, 2025
Unprompted review
Fraudulent Shipper
Fraudulent Shipper. Intentionally submitted a low ball offer. Demanded double the price the day before my vehicle was to be picked up. Refused to refund my $200 until I submitted a fraud claim to my bank.
I dealt with Myra Jones. She is an absolute snake.
May 22, 2025
Unprompted review
Reply from Usroyaltransport
We're sorry to hear about your experience, but we’d like to clarify a few key points.
At US Royal Transport, we provide market-based estimates at the time of booking and always inform customers that rates may change depending on driver availability and route conditions. We never "demand" higher prices — we communicate realistic updates when the market shifts.
As for your refund, if a request was submitted per the terms of our signed agreement and no carrier was assigned, it would have been processed without issue. We do not withhold refunds without cause.
We take all accusations seriously and encourage customers to reach out directly so we can resolve concerns fairly and professionally. Personal attacks and false claims only create confusion.
We’re happy to provide full documentation — including recorded calls and email transcripts — if needed.
Sincerely,
US Royal Transport Team
We had an excellent experience from…
We had an excellent experience from start to finish. The entire process was smooth, professional, and efficient. From the initial booking to the final drop-off, communication was clear and timely. The driver was punctual, courteous, and ensured the transport went exactly as planned. The vehicle was clean and well-maintained, and safety was clearly a top priority.
We highly recommend this service to anyone looking for reliable and stress-free transportation. US ROYAL TRANSPORT stands out for its professionalism and commitment to customer satisfaction. We look forward to working together again!
June 2, 2025
Unprompted review
Reply from Usroyaltransport
Thank you so much for your kind words and thoughtful review! We're thrilled to hear that you had a smooth and positive experience from start to finish. Our team works hard to ensure clear communication, reliable service, and a stress-free process — and it means a lot to know we delivered that for you.
It was a pleasure working with you, and we truly appreciate your recommendation. We look forward to assisting you again in the future!
Good company to work with
Good company to work with, Myra has helped us thru the load, Regards George
May 20, 2025
Unprompted review
Reply from Usroyaltransport
Thank you so much, George! We're glad to hear you had a great experience working with us. Myra will be thrilled to know she was able to assist you throughout the process. We truly appreciate your trust in US Royal Transport LLC and look forward to working with you again in the future.
Highly recommend people stay as far…
Highly recommend people stay as far away from this company as possible. They will tell you one date and price, then switch the day before or even hours before and change the date and the price. Stay away from this company, I did not do my homework and paid the price. STEER CLEAR away from this company. Myra Jones told me nothing but lies.
May 23, 2025
Unprompted review
Reply from Usroyaltransport
We would like to clarify that your vehicle was successfully delivered, and before dispatching a driver, we contacted you and received your confirmation regarding the price. As noted in our agreement and communication, all pickup and delivery times provided are estimated. Due to factors like weather, traffic, or mechanical delays—things outside of anyone’s control—drivers may experience schedule changes. That said, we always aim to keep our customers informed and make the process as smooth as possible.
We’re sorry you felt misled, but we want to assure you that our team, including Myra, works hard to maintain transparency and provide quality service.
Great auto transporting
I had a great experience with my sales agent Myra Joned. Continuous communication from the very start. My 2 cars are being shipped from California to Florida. Looking forward to accepting my cars this weekend, thank you Myra.
May 19, 2025
Unprompted review
Reply from Usroyaltransport
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Myra Jones. Providing clear and continuous communication is something we pride ourselves on, and it’s great to know Myra delivered just that.
The company that was contracted to do…
The company that was contracted to do ship my car was very punctual and flexible. They delivered my car as stated and was super nice.
May 16, 2025
Unprompted review
Reply from Usroyaltransport
We're happy to hear that the carrier we partnered with was punctual, flexible, and provided you with a great experience. It's always our goal to work with professional drivers who treat our customers with care and deliver on time.
We appreciate you choosing US Royal Transport LLC and look forward to assisting you again in the future!
This company is a complete SCAM
This company is a complete SCAM. Avoid it all costs. They will give you a price to ship and you will sign a contract and pay your deposit, but then on the day of the service, they will tell you that they cannot do it at the price they quoted you and they will ask for more money. This is when they get extremely rude and unprofessional. When you refuse to play their scam game of bait and switch, they will take forever to give you a refund. I have been waiting for my refund and I keep getting excuse after excuse about when my refund might be issued. Sad. Thankfully I finally received my refund. This company should be shut down and put out of business. Complete SCAM!
May 4, 2025
Unprompted review
Reply from Usroyaltransport
Firstly, US Royal Transport LLC is not a scam — we are a licensed and bonded auto transport broker with a proven track record of delivering vehicles nationwide. If we truly intended to scam you, we would not have refunded your deposit, which we did exactly as promised within the stated 7 business days.
Secondly, the increase in the carrier's price was not due to any misleading practices from our side. As we explained during our communications, your vehicle listing was posted with multiple companies at the same time. This often creates confusion and drives the market rate higher, as carriers become hesitant or demand higher payment to take on the job.
Our goal is always to offer honest and transparent service. We regret that your experience didn’t meet your expectations, but we hope you now understand that the situation was driven by circumstances outside of our control.
Money fully refunded
I made a reservation for a tow from Las Vegas to South Carolina. Shortly after I paid my deposit plans changed due my aunt having cancer. I cancelled my reservation a week after I made it they they fully refunded my $200 deposit within 6 days. I was satisfied and if things changing the future I'll be back to do business again
April 29, 2025
Unprompted review
Reply from Usroyaltransport
Thank you for sharing your experience with us. We're truly sorry to hear about your aunt and hope she finds strength and healing during this difficult time.
We understand that plans can change unexpectedly, and we’re glad we could process your cancellation and refund promptly. Your satisfaction means a lot to us, and we’d be happy to assist you again whenever the time is right.
Wishing you and your family all the best,
US Royal Transport LLC
I would use them again…
It was kind of hard to get a driver that was available for when we needed. The staff was very professional. The price of the tow did change a couple times. I’m still not sure where my $50 deposit went. I paid when I made the reservation. I also, wish that when a day and time was given. That the tow company hadn’t made excuses as to why they didn’t get the car. The reason I was given and the reason the dispatcher was given were different. Accountability is huge! I did like the communication from the tow company gave once they got things moving. I feel like the initial $50 payment should have been refunded. Since the quote was for a certain price, but it is what it is. The car is there and going to be repaired now. I’d say it was a mostly positive experience. I’d go through them again!
April 22, 2025
Unprompted review
Reply from Usroyaltransport
Our team always aims to provide accurate quotes and timelines, but occasionally, carrier-side issues or route adjustments can cause unexpected changes. We agree—accountability is important, and we’re working to improve coordination and transparency across all stages of the transport.
Regarding the $50 deposit, that amount goes toward reserving your spot and is typically part of the broker fee, not an additional charge. That said, if you ever feel unclear about any part of the process, please don’t hesitate to reach out—we’re happy to clarify or assist with anything.
Thank you again for your trust and for sharing your experience with us. We’re here if you ever need help in the future!
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