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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its competitive pricing and excellent service, highlighting the speed and efficiency of their delivery. Many people appreciate the quick dispatch and timely arrival of their orders, often noting that products arrive sooner than expected. The overall ordering process is frequently described as smooth and satisfactory. However, some customers experienced issues with product delivery, including damaged items upon arrival or incorrect products being sent. A few people also mentioned a lack of communication regarding dispatch and tracking information, leading to uncertainty about their order's status.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services, often praising the speed and... See more

Price

Customers had positive experiences with price, consistently finding products competitively priced and... See more

Order

Reviewers mention positive feedback about order. Many customers express satisfaction with the ordering... See more

Service

People report positive experiences with the service. Customers consistently praise the excellent and quick... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the good packaging, great... See more

Based on these reviews

Rated 5 out of 5 stars

This was my 1st order with this company and I wasn’t disappointed. The food I needed was in stock, competitively priced and delivered quickly. The website is easy to navigate which is always a bonus.... See more

Company replied

Rated 5 out of 5 stars

Our order arrived on time and what pleased us more than anything was the packaging. We've had experience with other companies in the past of tins being damaged due to poor/lazy packaging. I would c... See more

Company replied

Rated 5 out of 5 stars

The speed and efficiency of this company at supplying dog food was exemplary. I had concerns prior to placing my order as I had not heard of the company. I did some research and then I bit the bullet... See more

Company replied

Rated 5 out of 5 stars

Excellent service was pleased with my delivery and customer service was great. I was pleasantly surprised how quick my delivery was, we've now ordered 2nd time around and our first order took awhile b... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

UwU4Dogs is your trusted source for premium dog food, offering a curated selection of top-quality brands. We focus on your pet’s health and happiness, providing only the best products to ensure your furry friend thrives. Shop with us for nutrition that delivers joy!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

quick delivery service was good sent…

quick delivery service was good sent them an email asking when my order would arrive prompt responses even on weekends!

April 25, 2025
Unprompted review
UwU4Dogs logo

Reply from UwU4Dogs

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!

Rated 5 out of 5 stars

excellent service I emailed them to ask…

excellent service I emailed them to ask when my order would arrive immediately responded even on a sunday. A++ my dog is now happy and as am I as I got a discount with my order

April 13, 2025
Unprompted review
UwU4Dogs logo

Reply from UwU4Dogs

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!

Rated 5 out of 5 stars

very quick delivery have become a…

very quick delivery have become a regular go to for my lily's kitchen now thank you

April 17, 2025
Unprompted review
UwU4Dogs logo

Reply from UwU4Dogs

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!

Rated 5 out of 5 stars

Will buy again quick service

Will buy again quick service

May 5, 2025
UwU4Dogs logo

Reply from UwU4Dogs

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!

Rated 5 out of 5 stars

Excellent and very quick service

Excellent and very quick service. Friendly during any contact. Would definitely recommend

April 22, 2025
Unprompted review
UwU4Dogs logo

Reply from UwU4Dogs

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!

Rated 5 out of 5 stars

A very efficient and cost effective…

A very efficient and cost effective service. I was very pleased with the price Uwu4dogs quoted for the dog food and then even more impressed with the speed of service and communication.

April 28, 2025
Unprompted review
UwU4Dogs logo

Reply from UwU4Dogs

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!

Rated 5 out of 5 stars

Quick delivery

May 10, 2025
Unprompted review
UwU4Dogs logo

Reply from UwU4Dogs

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!

Rated 5 out of 5 stars

ordered and received very quickly…

ordered and received very quickly within 3 days of ordering will order again good experience

April 17, 2025
Unprompted review
UwU4Dogs logo

Reply from UwU4Dogs

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!

Rated 5 out of 5 stars

The site was easy to use the products…

The site was easy to use the products was good and the postage was great i would recommend them to family and friends

April 19, 2025
UwU4Dogs logo

Reply from UwU4Dogs

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!

Rated 3 out of 5 stars

We ordered Barking Heads Fish-n-Delish…

We ordered Barking Heads Fish-n-Delish which we have been using for the last 9 years but received All Hounders Tummy Loving Care which is false advertising and has different ingredients and does not have glucosamine or chondroitin which was the main reason why we wanted what we ordered. You need to change your photo and description which are both wrong. We now have a 12kg bag of dog food that wasn't what we wanted. We contacted Barking Heads and they discontinued Fish-n-Delish and the new inferior alternative is what we received. Now have to look elsewhere for quality food. Ordering, delivery and customer service was very efficient, just a pity we received a different product than ordered.

April 18, 2025
UwU4Dogs logo

Reply from UwU4Dogs

Thank you for your email and for bringing this to our attention.

We sincerely apologize for the confusion and frustration caused. We understand how important the right formula is, especially when it comes to specific ingredients like glucosamine and chondroitin. We appreciate your loyalty to the Barking Heads Fish-n-Delish formula over the past nine years, and we completely understand your disappointment in receiving an unexpected substitute.

We've taken note of your concerns regarding the product listing and will review the image and description immediately to ensure they accurately reflect what is currently being supplied. It’s important to us that our product information is clear and up to date.

Thank you again for your feedback—we truly value it. Please let us know if there’s anything we can do to make this right.

Rated 5 out of 5 stars

Good price and fast delivery

Good price and fast delivery

April 25, 2025
UwU4Dogs logo

Reply from UwU4Dogs

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!

Rated 5 out of 5 stars

arrived promptly emailed to ask for…

arrived promptly emailed to ask for estimated time quick to respond and keep me informed will buy again

April 26, 2025
Unprompted review
UwU4Dogs logo

Reply from UwU4Dogs

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!

Rated 5 out of 5 stars

received my order on time gave me…

received my order on time gave me tracking right away day of dispatch same day thank you

April 16, 2025
Unprompted review
UwU4Dogs logo

Reply from UwU4Dogs

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!

Rated 3 out of 5 stars

Waited ages for it to be delivered no…

Food took longer than I thought it would to be delivered. Been told staffing issues at royal mail .So I suggest ordering at least a week before needing it

April 27, 2025
UwU4Dogs logo

Reply from UwU4Dogs

Dear Joy,

Thank you for sharing your feedback on Trustpilot.

We wanted to inform you that your order has now been delivered. The recent bank holiday, combined with ongoing Royal Mail staff shortages, unfortunately caused some delays—factors that are sadly outside of our control.

As a small, family-run business, reviews like yours have a meaningful impact. Now that the delivery issue has been resolved, we’d truly appreciate it if you might consider updating your review to reflect the current status.

We’re grateful for your support and hope to provide you with an even better experience next time.

Rated 5 out of 5 stars

Pooch & Mutt 'Health & Digestion' 10 kg

The service is excellent & this product was great value. When I was unsure of delivery they were most helpful as well.

April 23, 2025
UwU4Dogs logo

Reply from UwU4Dogs

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!

Rated 5 out of 5 stars

Arrived quickly and as described…

Arrived quickly and as described thankyou

April 21, 2025
UwU4Dogs logo

Reply from UwU4Dogs

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!

Rated 5 out of 5 stars

Very happy 😊

Very happy 😊
Good price and very quick delivery 👌
Definitely recommended

April 27, 2025
UwU4Dogs logo

Reply from UwU4Dogs

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!

Rated 5 out of 5 stars

good price budget friendly and free…

good price budget friendly and free delivery whats not to like 5*

April 22, 2025
Unprompted review
UwU4Dogs logo

Reply from UwU4Dogs

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!

Rated 5 out of 5 stars

Can't fault only thing I would say is…

Can't fault only thing I would say is if you can double use double wrap incase driver are careless but everything turned out okay for me

April 18, 2025
Unprompted review
UwU4Dogs logo

Reply from UwU4Dogs

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!

Rated 5 out of 5 stars

good++ arrived quickly

April 24, 2025
Unprompted review
UwU4Dogs logo

Reply from UwU4Dogs

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with uWu4Dogs. If you ever need anything in the future, feel free to reach out. Thanks again from the whole team!

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