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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, highlighting the staff's helpfulness and quick response times. Many people found the service to be exceptional, with issues being resolved promptly and professionally, often leading to seamless replacements of faulty items. However, some people were dissatisfied with certain products, noting instances where items stopped working prematurely or arrived with missing components. A few other people also felt that the customer support for these specific product issues could be improved, mentioning difficulties in obtaining replacements or receiving unhelpful advice.

What people talk about most

Product

Users describe ambiguous interactions with product. While some customers praise the product quality, noting... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the prompt, helpful, and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent customer... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently praise the quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very quick at replacing faulty baton light,got an upgraded version as old one was obsolete. Sent details away and I received replacement in a couple of days. Excellent customer service.

Rated 4 out of 5 stars

4 star for the light as it stopped working after 18months, however 5 star for customer service whom replaced the item with a new one in a couple of days, very helpful and was quick with response than... See more

Rated 5 out of 5 stars

Superb customer care. I bought a 4ft led T-vac strip light for our kitchen about 2 years ago and it transformed a dark north facing room into a pleasurable space to live in. I recommend you try them.... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Solar Energy Equipment Supplier

Written by the company

Founded in 2009, V-TAC was developed and designed to not only bring sustainable LED lighting solutions to your homes but to also keep adding value to energy-efficient solutions covering more than 70 countries throughout Europe, Asia Pacific, Africa, Middle East, and the USA. As a result of our relentless pursuit of excellence, we have been listed in the London Stock Exchange Group’s 1000 Companies to Inspire Europe. We believe in offering high quality LED solutions while keeping innovation at the core of everything we do. Boasting a portfolio of over 2500 lighting products, V-TAC has utilized its brand value and R&D efforts into innovating beyond lighting solutions into categories like smart home solutions and wireless speakers. The six new product branches under the V-TAC brand has enabled us to successfully expand our portfolio to more than 3500 products. We are committed to our business & are our constantly evolving to better serve our customers. We believe in not just lighting up your world with our LED lighting but also connecting it with our diversified range of smart home & audio products, adding value to every life we touch.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

159 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

5 year warranty. I could be replacing forever

I bought 6 led battens from a distributor all with the "5 Year" guarantee. In the first few days 1 went faulty. In a week another. Now a replacement and yet another. The distributor seems great but NO email response from V-Tac and half the product plus a replacement has gone faulty within just a few weeks. Costs more to do the work than the product value.

August 18, 2021
Unprompted review
Rated 5 out of 5 stars

Very professional. All range of L.E.D products

Very professional spoke to a guy called Nash. Very helpful and easy to talk to Very professional decorum. The products are very high spec. Excellent prices and wide range of products from smart , cctv and all aspects of L.E.D products. One of the best company's I have ever come across.

March 23, 2021
Unprompted review
Rated 5 out of 5 stars

Lighting

Lighting, I bought all my home lights from VTAC.

Specially the 3 colour tone in 1 with Bluetooth and Smart App. Easy to manage them individually or in groups. Then I shared this app to my family members and they were delighted to control.

The colour just works as we select them on phone, even after such a long period no issues. Not just these, all the lights, my whole house is set, so much style and choices. Anything that I bought, hasn't gone faulty yet.

It saves time and money to buy such things that last long, specially when fitting cost is so high.

March 22, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic company and products

Fantastic company and products. Have been trading with this company for a long time and they have one of the widest range of LED Lights in their catalog. Prices and service also excellent. Would highly recommend.

March 22, 2021
Unprompted review
Rated 5 out of 5 stars

I have been using Vtac Lightings…

I have been using Vtac Lightings fittings,bulbs and gadgets from half a decade and have never been let down.
Amazing quality at most affordable prices.A must try company for the range of products under one roof for all lighting needs.

March 21, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing company.

I have been using V-TAC for the past 3 years. I'm very much happy with their products and whenever I am in need of LED products for my business, my go to company is V-TAC. One of the best features of this company is that I get good quality products for a reasonable and affordable price, and my customers have been content with my installations of V-TAC products.

March 20, 2021
Unprompted review
Rated 1 out of 5 stars

It's a scam

It's a scam! I installed a row of nine spotlights a few months ago & six have so far "popped". Don't buy these products, they just don't work.

October 20, 2020
Unprompted review
Rated 1 out of 5 stars

One star may be a little generous.

One star may be a little generous.
The fittings supplied to illuminate a whole office floor were so bad, even after the second batch of replacements were fitted we had to take out and replaced all with new.
Even had the UK sales director come to site to witness how bad the quality actually were.
Replaced with upgraded units but Director stated compensation would be arranged for the outlay of labour to replace all the faulty units, this was quickly rescinded and a pathetic u turn of a discount for future works was offered.

Poor quality and even poorer customer relations!

January 14, 2020
Unprompted review
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