Vacation Rental Pros Reviews 361

I travel often, business and personal - nationally and internationally. I take time to review properties infrequently and rarely contribute a negative review. I suppose I've become accustomed to problems and glitches that contribute to a less than perfect stay and tend to be understanding. As a result, my few reviews almost always acknowledge exceptional service or a very positive experience. However, in this case, I honestly feel the public would be at risk if I don't share - I've never had a worse experience with a property and it's management than this. I won't elaborate on the minor issues and instead document the most egregious. When toilets were flushed in the upstairs bathroom - raw sewage percolated up and into the downstairs tub. Imagine human excrement in the tub you as you were about to use (or previously had used without knowledge this had occurred). I personally called customer service 9 times; many more calls from my friends and family, submitted a Maintenance request via the "Vacation Rental Pros" property management app and never received any response! On one of the later calls, I learned the customer service person I was speaking with was in the Philippines! Of course every time I called, I spoke with someone different and had to explain the issue over and over ad nauseam; and always receiving promises of call backs and service to repair - neither of which ever occurred. We abandoned the downstairs completely and crammed all our guests in the upstairs for the duration of this short stay. I would advise everyone to avoid this property management company. Although I thought I was reserving this property with VRBO, i actually paid "Vacation Rental Pros". I don't know who is primarily responsible for managing problems with the property, but I will never knowingly do business with "Vacation Rental Pros". I've filed a dispute with my credit card company - perhaps they can reach someone at Vacation Rental Pros that care. I hoping if they don't get paid, I may actually hear from someone!

VRP was good at schedule and payment process.
The unit we rented was not at all in very good condition or very clean, despite claiming to have been updated.
I requested service for 2 very slow drains in vanity and shower. The request was acknowledged but no one ever showed up to fix the problem.
The only redeeming factor for this unit is the OCEAN VIEW !

The house where we stayed was wonderful, but vacation rental pros was very difficult to deal with. I had trouble reaching them on multiple occasions and getting answers to questions was nearly impossible.

This was our fifth year at Crescent Sunrise. While the location is ideal the upkeep is less than optimal. Just by way of example, this place sleeps six and only had two usable patio chairs. Also the gutter right above the door to the deck has leaked for years and will likely as not drip on your head as you're walking out. This place is not cheap. Fix it up!

I do not worry about my vacation rental property, if I don't worry, my family don't worry!

Vacation Rental Pros offers very nice properties at reasonable rental rates. Pick-up and return of keys is easy and convenient.

Communication timeliness not always the greatest. Almost felt as if my business wasn't needed and they were doing me a favor by booking.

We've used Vacation Rental Pros 6 times since 2014. The properties we've rented were as-advertised or better. The customer service folks were very patient and professional over the phone to help select the right property. I've had very few complaints, but when I had one it was addressed immediately.

Our 1BR rental was nice, comfortable and had all we needed...only complaint was a we had ~4-6 small bugs/roaches that we'd find each morning or through the day...could smell bug spray outside the building but inside either needed spraying or better caulking to keep them out. I would have preferred that the rental was closer to the beach but we were close to one of the pools and the guest house/gym facility.

We have used Vacation Rental Pro two times and can't say enough good things about them. Property was in great shape and the process was so easy. After hours pick up and drop off and rental agreement was all done online. We plan to use them again.

It is impossible to reach anyone by phone to ask a question

Window blinds do not work, can not open or close. Living room is too dark to read-need bigger bulbs. Kitchen is well stocked.

Excellent booking, check-in, during stay and check-out

I booked a 2 month rental with Vacation Rental Pros in St. Augustine, FL at Sea Place. My booking agent was very professional but then after moving in I encountered some issues with the condo. A stove burner that didn't work and was just barely connected to a broken connector which posed a fire hazard and some missing blinds on windows in the bedroom that did not have any other window covering for privacy or blocking of the street lights. I went to the Vacation Rental Pros office to report this and the reception person was not friendly at all as well as very apathetic to the problems I reported. She said she would call maintenance but didn't even ask which unit I was in. So I told her my unit so maybe she would actually call maintenance. 2 WEEKS later someone called me in the middle of the day to tell me they were coming to fix the stove burner now. I was not home so it was not a convenient time. I told them to give me some more notice. So a few days later they did not call but entered the condo without my knowledge. I called to complain and the Vacation Rental Pro office said they were sorry but would come fix the washer. I never said anything was wrong with the washer. The window blind repairman called when he was outside the condo. Again no notice and 2 weeks after reporting the problem. My last issue was that the Vacation Rental Pros company called me to see if I wanted to book again for the following year. I explained I was not vacationing but was temporarily displaced due to Hurricane Matthew. They said ok. Then I got another call about the same thing and again explained. Then the very next day I got another call to book again! Needless to day I would probably use other rental companies in the future.

Love cancelation policy.

Vaction rentals very easy website never had a problem great people to deal with. I use them all time everywhere I go. Arizona, Florida, palm springs etc,.

We booked using VRP and it was excellent from start to finish. The representative was extremely helpful in assisting g me in finding the perfect home in a great location. We will use them this year for our next annual family vacation.

Our family hadn't gotten together without it being a sad occasion in over twenty years. We flew in from all over and had the best vacation EVER. We had family members book rooms at a nearby resort. We met at the beach and went to the theme parks. What a great time we had. Looking forward to our next family trip.

We love the condos available thru VRP. Always satisfied!!

i actually had a question while online booking and called the 1-800 number. Daniel helped me out and we completed the process on the phone. the only issue i have is the check in times have gotten later and the check out times earlier over the past few years when i have booked thru VRP.