I recently shopped at a Valco store and I’m really impressed! They have a fantastic variety of headphones with a top quality, so there’s something for everyone.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought the VMK25 in June '24 because I had long looked for really good headphones with a clear and professional sound. And that's exactly what I got!! Tongue in cheek marketing mixed with truly exem... See more
Good sound and stylish appearance. Bass and high sounds are well distinguished. So a great combination. Excellent battery life. One star left for the following reasons: 1. A noise canceling is only... See more
The headphones were a birthday present from my parents. Best I've ever had. Great sound and super comfortable. 10/10 I recommend buying them! A while later I got another little envelope from the co... See more
Company details
Written by the company
Valco is a Finnish headphone and audio company. We make noise cancelling headphones, wireless earbuds, and Bluetooth speakers that are designed to be repaired, not replaced. In an industry where most products are built to last exactly until the warranty expires, we offer a repair service that works even after warranty. If your headphones break, we fix them. If you sit on them drunk, we fix them. If your dog chews the headband, we fix them. Our product range includes the VMK25.2 wireless ANC headphones with interchangeable magnetic covers, the VMK15 noise cancelling earbuds, NL25 wireless earbuds, and Nordell Bluetooth speakers. All our headphones use Qualcomm top of the line chipsets and audio tuning is done by famous sound engineer Jasse Kesti, who uses high-end reference headphones as his benchmark rather than whatever the competition is doing. The result is studio-level sound quality at a price that does not require you to sell a kidney. Our company name comes from a spectacularly failed government-funded TV tube factory from the 1970s that burned through a billion Finnish marks of taxpayer money before collapsing. We kept the name as a reminder of what happens when politicians try to run a business. We are a small indie company making headphones, speakers, and funding a Death Star one purchase at a time. Unlike large corporations, our CEO actually answers emails and has been known to go out for a beer with customers. Free shipping on all orders. 30-day returns. Repair service available throughout the product lifecycle. Every purchase funds 0.000001% of our Death Star. Thank you for your service.
Contact info
Takojankatu 13, 87400, Kajaani, Finland
- +35886660333
- info@valco.fi
- valco.fi
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Valco has top notch service
Valco has top notch service! They have go e beyond the normal customer service level in every interaction I've had with them.
Excellent service and my headphones are…
Excellent service and my headphones are like new. All done very quickly
Good support and good products
The process is easy and when there was a problem with the bluetooth chip it was easy to exchange the old device for a new one without extra cost.
Until now it was a positive experience. Cannot complain. Which is the highest praise from a German I can give.
Valco has been one of the best…
Valco has been one of the best experiences as a customer. Great product, everything works from guarantees to maintenance services
keep sending me spam
That was a ”Wow-experience” when i…
That was a ”Wow-experience” when i listened music with Valcos on first time. Headphones with a huge awesomeness!!
My earpads are broken
My earpads are broken. User them in 2 years about 10-20 times. No guarantee! Price is much to high.
New spare parts (pad) ordered for my…
New spare parts (pad) ordered for my headphone.
Perfect shipment gwithin an acceptable tile frame (around 2 weeks) for the receipt.
Great products and fast service
Great products and fast service. This company has the best product manuals ever!
I sent the headphones to be repaired
I sent the headphones to be repaired. shipping was difficult when the address was wrong according to your instructions. the service was fast and thanks for the chocolate. 🤓✌️
All went well =)
All went well, repair & return was fast, and product is almost like a new again after small fix!
I very much like your headphones
I very much like your headphones. The homepage is nice as well. I'm rating with just 4 stars, since there should always be some headroom left. ;)
Delivery time was way long
Delivery time was way long, even headphones were available from retails.
Mechanical repair
Thanks for repariring my headset, works as good as a new one again.
Repair of Headphones
My Headphones were broken (mechanical failure) and Valco has a repair service. That is awesome! And the process was very easy and worked well.
Easy and fast
A joy all around
The sound is amazing, it is easy to use and there is a clear difference between the transparency mode and the silence mode. Most importantly to me is that others can not hear what I hear, even when I have the sound on full volume. All in all, high quality and a joy to use.
Fast and funny customer service
Fast and funny customer service, superb headphones with awesome sound quality, comfortable to wear, outstanding battery life.
Excellent earphones (VMK25)
Excellent earphones (VMK25), great sound and comfortable to wear. There's only one problem, the XXL sized carrying bag which is way too big. Previous one was much more usable.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







