valentino-beauty.co.uk Reviews 

AVOID. The worst customer service I have EVER encountered. Embarrassing that it calls itself a luxury brand. Order arrived weeks later than promised, customer service extremely unhelpful throughout. Tried to initiate a product exchange due to wrong shade choice and it has been refused despite exceptional circumstances. Avoid avoid avoid. Never EVER buying from this company again.

Avoid like fire!!!! SCAMMERS!!!!!!!

I have paid £44 for my order on 8th of May and never received it!!!! Merchant not replying and ignoring me completely!!!! This is unreal, they call themselves a premium brand but they are a bunch of ugly scammers!!!! They don't want to process the refund so I have today reported a fraud with my bank

AVOID!!!!!!!!!!!!!!

Valentino beauty went the extra mile with my order, it was my first one. I got a massive discount for first time purchase along with SO MANY free samples. I got samples for spending over a certain amount as well as the standard samples to the basket. The parcel arrived perfectly and everything smelt amazing and was really high quality. So happy, thank you to whoever added all the extra samples it made my day xx

Worst customer service ever!

I wanted to return an order. Everywhere on their website on their confirmation emails it state that return is free, their consultants though tells you otherwise. I was told there is no free return and if I don't return the order in 30 days time (in this time it should land at their warehouse) I will not receive a refund.

After 3 weeks of speaking with advisors on the phone and sending emails with screenshots about their free return they have told me, we will provide you with a refund you can keep the order. They knew that I already returned the order back as I mentioned it.

I sent another email again saying that I already returned the order but they still haven't covered my return and the response was 'We already refund you for the good what more do you want?' - How does this sentence sound to you? I never had such rude customer service. I will never order anything else from them!

Save yourself a headache and don't deal with them.

At the Selfridges Valentino beauty counter in London. There is a violent little man who is a sales assistant. He was a racist bully, who asked me to remove the tissue from the makeup counter which I had laid there for a moment to retrieve my phone from my purse. When I asked him to speak to me like a human being, he then began to shout and scream at me to remove the tissue from "his counter". It was at that point that I walked away and headed straight for the customer services desk. He ran after me, with the tissue in his hand screaming the whole way to "Put the tissue in the bin". When he saw that I was going to the customer services desk, and not out the front doors as he assumed. He stopped chasing me and slunk back to the Valentino beauty counter. I reported the traumatising issue to the customer services desk, but I am unsure if anything was done. As I notice he is still employed there. I live nearby, walking distance to Selfridges and I shop there regularly. I have spent thousands on Valentino beauty, as I love the brand. But I will never again purchase anything from Valentino Beauty until this hostile racist bully employed at Selfridges London, is no longer there. All of my family and friends have also now boycotted the brand. As a social media "influencer" I have posted about the traumatic incident on all of my social media platforms, which have received 4 million views and comments. The person who did this to me, is a hispanic male, very short, he has black hair, stocky in build, and aged 34 -40. The incident occurred earlier this year, although I cannot recall the precise date. This person is a bad look, for this elegant brand. And I sincerely hope, that Valentino is more careful in their screening and employment of those they hire to represent them in future.

I ordered a parcel 20th october. I received an email that was shipped the 25th October. Today 2rd November I received an email it was delivered! I have 2 cameras in front of my house none of them picked up any courier or delivery guy. And now I can see I have to go through the proccess downloading and filling in a form, scan in to open an complaint. Absolutely rubbish

Having read the reviews I was nervous placing my order. The perfume we were purchasing was £110 in the shops but on this site is was £72 (inc. discount for registering and included some extra little free items). Have to say our experience was a really positive one, placed order on line, received confirmation email, receive email to give me an ETA and delivery actually came a day early in great condition.

Very poor service for what is a luxury brand.

Their address finder brings back the incorrect address for the postcode entered. When I emailed them to let them know the address they had on the invoice was incorrect (due a mistake with their system) and asked if it could be changed they replied and said no. Nor did they say they would look into the issue with their address finder. The general tone of the email was unhelpful and uncaring. They did say once my item was shipped I could contact them again. (If my item wasn’t shipped then why couldn’t they make sure it was shipped to the correct address?)

I sent a further email which has been ignored for five days. And another email, as they requested, three days ago advising them that my item appeared to be shipped. Again, just ignored.

In the meantime I’m waiting for a parcel, TEN days after ordering. I’m hoping it turns up at my address and isn’t delivered to someone round the corner who may be delighted at their surprise parcel.

Honestly, if you want a luxury experience, shop with Chanel. This was my first and last purchase from Valentino Beauty.

Update: I received my parcel but with two items missing. The only item I've received is faulty. Its a refillable lipstick and the refill is not secure. Furthermore, this was just shoved in box with no packaging other than a printed invoice. Luxury prices, drugstore experience.

Was a bit anxious whether or not I was going to recieve my parcel after reading the other reviews, however I recieved it this morning within the estimated time of arrival. Everything was in perfect condition and even came with 4 extra freebies including a cute card holder! For me this was an easy and pleasent transaction and I would happily order from them again.

I wish trust pilot would let you rate ZERO STARS!!!

These people take your money and do not process your order!!!

They offer 25% discount, free gift set, free samples and free delivery …… all to Con you out of your money!! Don’t fall for it !!

No confirmation of order received but then got an email saying I’d signed up to the newsletter !

As I didn’t get any confirmation I emailed them after two days and was told to wait another two days due to the bank holiday! Emailed back, only to be told that my order hadn’t been placed and that they were issuing me a refund which would take another 3-8 WORKING days!!!

These little divvys expect me to wait two weeks from ordering to get my money back. No apology , no explanation,nothing !!

Not what you expect from such a big company !!

Reported to trading standards

My order was never confirmed despite taking money from my account and when I contacted customer services I was told to take it up with my bank. No accountability taken and clearly not interested in my customer experience or ensuring I got the product I paid for. Awful.

Made an order. Delivery states 2-5 business days. It has now been 7 days and still not delivered. I would suggest changing your delivery partner from Hermes to a company that delivers on time, as this is frustrating and I will never purchase from the website because of this.