Tried to call to cancel an order. Couldn't get through. Sent an email to cancel. The next day, I get an email saying my order shipped. I wrote again. They responded, saying it can take days for them... See more
Company replied
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Tried to call to cancel an order. Couldn't get through. Sent an email to cancel. The next day, I get an email saying my order shipped. I wrote again. They responded, saying it can take days for them... See more
Company replied
Update: After filing complaints with the BBB and others, I was issued a full refund with an email apology from the company. I would order from them with caution, but may give them another chance. Fir... See more
Company replied
They screwed up my shipping, (shipped partial without informing me, then were WAY off their shipping estimate) then they want 18% to return anything. Then they sent me 3 marketing emails in one day A... See more
Company replied
I like the products we received - 4 casement stays - but they could not work with our windows. We returned, but they assessed an 18% restock fee, which we had not been aware of before purchasing or re... See more
Company replied
Van Dyke's Restorers has over 25,000 items to make your house a home. Choose from Vintage styled restoration hardware and supplies for any home decor project.
3507 Cokesbury Rd, 29653, Hodges, United States
Replied to 100% of negative reviews
Typically replies within 1 week
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Good service & communication, purchase shipped to Australia relatively quickly although the rate was higher than I have paid for other US purchased.
Highly recommended however.

Reply from Van Dyke's Restorers
I have been purchasing from Van Dykes for many years. As an antiques dealer , I am often in need of an odd knob, hinge, pull etc, to replace those missing from a piece of history.
Van Dykes has come through for me more times than I can count!!
I ordered carriage door hardware for 5 overhead garage doors which is a lot of pieces. Van Dykes is usually quick to ship orders so after 2 weeks when I hadn’t received an email that my order had shipped I called customer service. They politely told me they didn’t have enough inventory to fulfill my order. A few days later I received most of my order and the remainder arrived a couple of weeks later.

Reply from Van Dyke's Restorers
Easy to work with super responsive with returns and dealing with breakage
The merchandise I ordered was shipped in a timely manner and was exactly as described. I have and will order again from Van Dyke's Restorers, a great company with which to do business.
great products - good delivery - very excellent quality on construction and finish - super fun catalog!!
I have used Van Dykes for 13 Years and have been pleased with your products and service . I also refer people to you. I own an Antique Shop and use your products .
thank You
I ordered the corner sink for my parents and they were so happy with it. It was exactly what they wanted and it arrived in great condition and a very timely manner. Thank you.
No one knows what to do. The right hand doesn't talk to the left. Poorly organized and give false information.

Reply from Van Dyke's Restorers
Easy online ordering and quick delivery. Thank you.
The phone lines were down so I could not order. Once I ordered the product was not shipped on time. The product took 5 weeks to arrive. The product arrived damaged. During the process it was unclear to Can Dykes where and when the product would arrive to us,
Unacceptable service and damaged goods.

Reply from Van Dyke's Restorers
I’ve received at least two marketing e-mails but half of my order has still not been delivered. We’ve passed the delivery date, and I’ve only received 2 if 8 items without any explanation. Please don’t send any more junk ads until you’ve at least completed my order!

Reply from Van Dyke's Restorers
Beautiful Eastlake door knobs and latches, quality appreciated by
German engineer husband. I only wish they were offered in iron also, otherwise perfect.
Happy with product. Exactly as pictured & described online. My table looks new! I would have no reservation recommending to others.
Wonderful. I always have fart service and love the variety.
Thank you
Suzanne
My first purchase was quick, my second dragged on with no updates and seemed liked they didn't care. I know sometimes order's are delayed but an update would let us know were still in touch.

Reply from Van Dyke's Restorers
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